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QCC

The document discusses the history, definition, structure, aims and advantages of Quality Circles (QCs). Some key points: - QCs originated in Japan after World War 2 to help rebuild the economy through quality improvement and employee participation. - A QC is a small group of volunteers who meet regularly to identify, analyze and solve work-related problems. It aims to improve quality, productivity and motivate employees. - The typical structure includes an executive committee, coordinators, facilitators, circle leaders and members. Each role has specific functions in operating the QC. - Advantages include improved quality, communication, motivation and problem solving skills. Limitations include need for resources, time and strong

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124 views23 pages

QCC

The document discusses the history, definition, structure, aims and advantages of Quality Circles (QCs). Some key points: - QCs originated in Japan after World War 2 to help rebuild the economy through quality improvement and employee participation. - A QC is a small group of volunteers who meet regularly to identify, analyze and solve work-related problems. It aims to improve quality, productivity and motivate employees. - The typical structure includes an executive committee, coordinators, facilitators, circle leaders and members. Each role has specific functions in operating the QC. - Advantages include improved quality, communication, motivation and problem solving skills. Limitations include need for resources, time and strong

Uploaded by

mahesh
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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BY:

TOPIC
Definition of QCC
Who should Participate in QCC
Why QCC
How to Operate QCC
Structure of QCC
Aim of QCC
Advantages & Disadvantages
Issues in Implementations
History of Quality Circle: During 1945 two atoms bombs were fall on Japan
the whole economy change into smoke and dust many were killed every one
thought Japan cannot get its glory again. But Japan grew like a phoenix from
ashes to become a leading nation of the world within a short period of time.
The magic behind this miracle was fierce well determination and commitment
of Japanese and their quest for quality aspect. They adopted Quality Circle as
way of build attitudes to problems, improve quality and to be competitive.
FOCUS ON THE HUMAN RESOURCES

The management can't do all things itself; it has to get things done
through people. If the people are not properly motivated, the
management will not be able to complete desired result.

The success of any organization in the long run depends very much on
the quality of its human resources. So, human resources should be
managed with utmost care to inspire, encourage and impel them to
contribute their maximum for the achievements of organizational
objective.
Origin of Quality Circle:

i. In the year 1962 Quality circle was first established in Japan by


Prof Kaoru Ishikawa.

ii. The first circle were established at a " NIPPON WIRELESS AND
TELEGRAPH COMPANY“.

iii. Last 36 year this concept has been introduced in 130 countries.
Definition of Quality Circle:

 WISDOM OF THE WORKERS AT HIS WORKPLACE TRANSFORMED IN TO


USEFUL PROPOSALS AND ACTUALS.

 PARTICIPATION BY ALL AS A TEAM OR AS A FAMILY…

 IT IS WORTH MENTIONING THAT PERSON ON THE JOB KNOWS BETTER


ABOUT PROCESS.

Essentially QCC concept is a small groups of employee doing similar work
meet voluntary together on, regular basis (PDCA) to identify , define ,
analysis , Check or solve work related problem and issues

 Quality circle is a process that creates togetherness and team spirit that
stimulates everyone to achieve greater satisfaction in the work
environment base on mutual trust and co-operation.
Who Should Involve in Quality Circle?

Normally a quality circle should be consists of a group of about 6-9


people .

The membership in a circle is voluntary.

There will be a trained facilitator .

Quality circle, frequently meet to solve problems of group members

It is a set up by group members in a work place issue.


Reason For Establish Quality Circle

There are several reasons to establish quality circle.

To get people participation.

Individual development.

To improve quality.

To create a sense of team work and team spirit.

To step back from the current condition and make improvement.

To create more enjoyable work environment.


How to Operate Quality Circle?

1. Identification of problem: - Identify and agree with the problem to be


resolved normally quality circle will be use ''BRAINSTROMING'' at this
stage.

2. Solution of problem: - Agree as a team on the problem to be


addressed initially.

3. Analysis of problem: - Gather data associated with the problems. At


this stage the team often applies one or more of the seven quality tools.
Histogram, flowchart, scatter diagram, control chart, pareto diagram,
cause and effect diagram and check sheet.
Organizational structure of Quality Circle

The organizational structure of quality circle different from industry


to industry, they consist of the following elements.

1. EXECUTIVE & STEERING


COMMITTEE

2. CO -ORDINATORS

3. FACILITATOR

4. CIRCLE -LEADER

5. CIRCLE MEMBERS
1. EXECUTIVE COMMITTEE:

Senior level management committee empowered to make and implement


major organization decisions.
STEERING COMMITTEE:
It includes general manager or senior executive. These structures come top
of the level its set objectives, examine work, take feedback, provide
direction and make policy plan.
Function:
i Official announcement of start movement of quality circle and high light its
features and utility .
ii. Establish policy and plan.
iii. Provide resources
iv. Give suggestion for improvement of quality circle.
v. Regular check progress
2. CO ORDINATORS:
He may be personnel officers who co–ordinates the internal functions
during problem solving stages.

Functions:
i. To maintain attendances records of group members.
ii. To maintain relation with higher authorities
iii. Provide path for management presentation
iv. Organizes training programs
3. FACILITATOR:
The facilitator may be called a foreman. He arrange all facilities like
training, express his ideas and conduct meeting .Facilitator keeps all
activities on right path.

Functions:
i. Arrange for training of quality circle member .
ii. Provide feedback and resources
iii. Maintain budget and records
4. CIRCLE LEADER:
Circle leader come lowest categories in an organization he conduct all
circle activity and involves in asking questions.

Functions:
i. Help in collection of data related problem .
ii. Provide suggestion
iii. Maintain records
5. CIRCLE MEMBERS:
Circle members are the biggest part of structure without circle members
organization cannot achieve desired results .He focus on organization
objective. .

Functions:
i. Be focused on organizational problems.
ii. Provide opinion and suggestions.
iii. Mutual respect.
iv. Give views, opinion, ideas, during the problem solving stages .
v. Attend all meeting and training seriously.
The Aim of Quality Circle adopted are as under:-
 Eliminate defects ,
 Save time,
 Implementation of 5S,
 Applying Kaizen,
 improving safety
 Improvement in quality and productivity
 Promoting job involvement and sense of participation.
 Provide a problem solving and problem preventing attitude.
 Developing creativity and an innovative spirit
 Inspiring team work and developing harmonious relations among
workers.
Advantages of Quality Circle:

1. Quality circle help in develop build a positive attitudes among workers


2. Quality circle increases product quality and decrease defective problems
3. Strong communication between employees and management
4. Increase employee motivation and emphasis on team work concept
5. This concept help to understand new thought and theory
6. It help to improve organization environment and make better environment
for employees.
7. It increase self development and social development
8. To satisfy the employees need
9. It improve company performance
10. It is helpful tool to reduce complain and error
11. Increase working capacity.
Limitation of Quality Circle:

Quality circle is very effective technique to increases productivity but there


are some disadvantages which are describe as follow:
1. Lack of coordination.
2. Need more money.
3. Weakness of organization show.
4. Required more time.
5. It is effective only for large organization.
Problem in Implementation:

1. Required trained staff.


2. Management does not take interest to establish circle.
3. It is very tough method to find out truly voluntary.
4. Top manager want immediate result.
5. Unrealistic approach.
6. Not clearly defined objective.
7. Opposition thinking by group members.
8. Members does not work on team base concept.
Quality Circles, in Conclusion:

Quality circle is rapidly spread in variety of organization. It is use for


group based solution of work related problem. It
applicable in any type of organization like factories, hospital,
industry, banks etc. After introducing quality circle
technique in organization scenario is totally changed. Now
accessibility is improved and enhanced. There is also need to
generate awareness about the quality circle so that more and more
employees use it for their benefits
Concepts & Evolution In India
Quality circle was first initiated in an engineering company Bharat Heavy
Electricals limited (BHEL). Starting from engineering workshops, quality
circles spread in other service departments of BHEL such as personal,
purchase, hospital, administrator, worker‘s canteen etc. presently, at
national level quality circle in India have gradually spread to chemical,
pharmaceutical and other processing plants including even the more
traditional jute and textile mills. Typical examples of the companies are
BASF, Durgapur steel plant Hindustan antibiotic etc. there are several
other companies successfully operating quality circle in India both in public
and private sector. QCFI was formed as a nonprofit national body in April
1982. Quality circles forum of India has member from various
manufacturing and non-manufacturing organization in India.
Concepts & Evolution In India: Contd….
The forum has also published its booklets entitled quality circle at a glance
in ten different languages, training for quality circles etc. All India
Organization who have implemented quality circles are the members of
QCFI starting the initiative from BHEL. QCFI has now been taken or the
coordination committee of the international convention of quality circles
which holds its convention annually at different venues. Earlier it was
organized in Japan, Korea and other countries in rotation. India and QCFI
has hosted an international convention on quality Circle in December 1989
which was attended over 1200 delegates including 215 from sixteen other
countries. The QFCI is the professional body revolutionized the
operational movement of Quality circles in India.

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