Butler

and
Valet

Service
SLIDESMANIA SLIDESMANIA
.COM .COM
SLIDESMANIA

DATE: DATE:

TITLE A
.COM

Butler Service is a personalized

Valet or varlet is a “French Term”
service given to guest who request for

TITLE B
which means “male servants”.
special service to attend his needs.

TITLE C
“Housekeeper” is for “Woman”. • In
Valet is also used for people
modern usage, the Hotel Valet/ Butler
performing specific services:
is an employee who performs personal
services for guests  Parking Valet

TITLE D
 Car Valet
SLIDESMANIA
.COM
SLIDESMANIA

TITLE A
.COM

“Servant”

is an older English term for “Domestic

TITLE B
workers”.
Butler is a servant in
a wealthy , large A “Domestic worker” is some who
works within the employer’s
household.

TITLE C
household and perform an variety of
household services for an individual
or a family such as: *Providing care
for children and elderly *Cleaning and

TITLE D
household maintenance, known as
housekeeping.
SLIDESMANIA
.COM
SLIDESMANIA

DATE: DATE:

TITLE A
.COM

Personal characteristics will

include:

TITLE B
Ø Tact, diplomacy and discretion

Ø Etiquette and good manners

Ø Politeness and civility

TITLE C
Ø Honesty and dedication

Ø Willingness to be genuine service;

TITLE D
and

Ø Unbiased and prejudice –free

SLIDESMANIA

disposition
.COM
SLIDESMANIA

DATE: DATE:

TITLE A
.COM

Establishing Good
Communication must include:
Communication Standards
Ø Use of appropriate verbal and

TITLE B
1. Making eye-to-eye contact with non-verbal communication
the guest. techniques;

2. Showing positive attitudes and Ø Building rapport and goodwill;

TITLE C
beliefs.
Ø Building trust and confidence with
3. Listening attentively to the the guest;

TITLE D
instruction of the guest.
Ø Honesty; and
SLIDESMANIA

Ø Privacy and confidentiality issues.

.COM
SLIDESMANIA

DATE: DATE:

TITLE A
.COM

7. The principle of “seeing everything and

Good and effective communication will saying nothing” definitely applies and is
also improve the rapport and goodwill designed to aid effective communication.
toward the guest that includes the

TITLE B
following. 8. Every message have a purpose.

1. Friendliness towards the guest 9. Messages should match the interests and
abilities of the guest.
2. Willingness to help and be of service.

TITLE C
10. Unnecessary words should be eliminated.
3. Adding value to transactions and dealings
by virtue of the human level of contact and the 11. Chosen words should be within the
personal feelings involved. experience range of the guest.

TITLE D
4. Positive feelings toward the guest. 12. Verbal messages should be clear and
concise. Use the correct words and
5. Interest in the guest and what they have pronunciation along with appropriate tone,
done or what they are doing. language, speed and volume of voice.
SLIDESMANIA

6. Know when to speak and when not to 13. Speaking calmly is recommended.
.COM

speak.
SLIDESMANIA

DATE: DATE:

TITLE A
.COM

Wearing Uniform
Ø Whether or not a name tag is worn,
Significant Characteristics:
most valets or butlers do not wear a

TITLE B
Ø It fits properly so it looks good, name tag as this is seen as detracting
enables freedom of movement, and is from and/or demanding the position of
comfortable to wear. valets or butlers.

TITLE C
Ø It is kept clean. Ø A tie according to the required
color.
Ø It remains in good repair.

TITLE D
Ø Type and style of shoes to be worn
such as black, polished leather shoes.
SLIDESMANIA
.COM
SLIDESMANIA

DATE: DATE:

TITLE A
.COM

Standard grooming activities guarantee

personal presentation and hygiene.
Standard grooming activities to be applied Ø Men must be clean-shaven or have whiskers
may include the following: neatly trimmed. (Hair must be neat and tidy,

TITLE B
Ø Regular washing or bathing. hands and nails must be clean and well cared for
at all times and regular attention to teeth).
Ø Use of a suitable deodorant to help prevent
perspiration. Ø Sufficient rest.

TITLE C
Ø Use of lightly-scented aftershave or Ø Always check appearance in a full-length
perfume. Strong perfume that is predominant mirror before reporting to duty.
or over-powering must be avoided.
Ø Maintain good posture.
Ø Make-up must be kept neutral for women.

TITLE D
Ø Wear only basic jewelry.
Ø Cuts and sores must be covered with a
clean dressing.
SLIDESMANIA
.COM
SLIDESMANIA

DATE: DATE:

TITLE A
.COM

Butler Service

Ø assisting the guest upon check-

in and check-out.

TITLE B
Butler
Ø Providing escort and luggage
assistance to arriving and
– the one who considered departing guests

TITLE C
as the highest servant
status. Ø Assisting guest during room
transfer

TITLE D
Ø Doing errands for the FO

Ø Monitoring cleanliness and

SLIDESMANIA

orderliness of the lobby.

.COM
SLIDESMANIA

DATE: DATE:

TITLE A
.COM

BELL CART ● A small vehicle use to carry

individual luggage, usually
suitcases.

TITLE B
TITLE C
TITLE D
SLIDESMANIA
.COM
SLIDESMANIA

DATE: DATE:

TITLE A
.COM

Ving card / key card ● a small plastic card which you can
use instead of a key to open a
door.

TITLE B
TITLE C
TITLE D
SLIDESMANIA
.COM
SLIDESMANIA

DATE: DATE:

TITLE A
.COM

Procedure In Butler Service ● When opening the door explain

how to use the ving card
● Greet the guest ● Upon entering ask the guest if

TITLE B
● Ask guest to help w/ their luggage he/she want to unpacked their
● Lead the guest to Front desk for luggages.
check in ● Explain room facilities
● Before leaving ask the guest if

TITLE C
● Walk the guest in their room
● Introduce the hotel services he/she need any assistance.
● Operate the elevator; always be
the last one on and last one off;

TITLE D
chance to inform about facilities
SLIDESMANIA
.COM