Food and beverage establishments

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 Types of restaurants

Three types of
restaurants:
Full service
restaurants
Family
restaurants
Fast food outlets

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 Full service restaurants

Full service restaurants are

fine dining or upscale
restaurants with specific
dedicated meal courses. Slow
and gentle music together
with candles create an
elegant atmosphere.
The staff are well trained,
knowledgeable about the
food and how it is cooked and
wear a more formal uniform.

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 Full service restaurants

Tables are properly set with linen,

flowers, high quality cutlery,
crockery and glassware.
The food portions are smaller but
the presentation is beautiful and
visually appealing.
The food prices are usually high.
They have certain rules of dining
which must be followed by visitors
such as dress codes, restaurant
etiquette and making reservations.

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 Family restaurants

Family restaurants offer

food and drinks at
low/medium prices with
limited levels of service
and often high customer
throughput. It includes
more casual dining and
they cater for families with
children. These restaurants
are usually part of a
franchise and provide a
play area for small children.

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 Family restaurants

They have a fixed menu,

fixed prices and separate
children’s menus. Tables
are usually covered in
plastic, place mats are
used, crockery and cutlery
is medium quality and
easily replaced if broken.
Center pieces and candles
are avoided as these could
be dangerous for children.

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 Fast food outlets
Fast food outlets attracts
customers for its speed
and convenience. They
include take-away outlets,
street vendors with carts
and drive-thru venues.
Most fast food outlets have
seating area available for
customers with loud and
fast music as this makes
people move and eat
faster.

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 Fast food outlets
They offer food and
drinks served in
disposable containers
with disposable cutlery.
Food is often eaten with
fingers. Main function of
staff are to clear tables
not to serve customers.
Customers at drive-thru
outlets place and receive
orders in their cars and
drive away to eat.

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Factors that tourists consider
when choosing a restaurant
Different people will have varying views on the factors
that are important when selecting a restaurant.
 Price
Most tourist consider their
BUDGET and choose
appropriately. Usually a person
will be prepared to spend more
on a special outing but a family
meal should be affordable.
Choosing an expensive
restaurant on price alone is no
guarantee that your outing will be
successful. Fast food restaurants
will be the cheapest alternative.

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 Style of the occasion
The reason for going out to eat
will be most important when
selecting a restaurant. You will
rather celebrate a birthday with
a large group of friends and
family at a family restaurant. To
impress important clients
during a business dinner
choose a full service restaurant
A fast food outlet will be a
good choice for a Friday night
family supper.

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 Type of cuisine
The type of food offered
e.g. Italian or South
African and the variety on
the menu is important.
The customer will select a
restaurant according to
the style and type of food
they want to eat. The
menu should cater for all
tastes including
vegetarian dishes.

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 Quality
Quality of ingredients is a very
important factor for all food
outlets. Quality meat, fruit and
vegetables that are nutritious
and fresh should be used.
Some restaurants will offer
better quality food. The quality
of the furniture, utensils and
crockery will depend on the
type of restaurant and the
target market they are aiming
at.

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Quality of service and good atmosphere

Wherever possible,
choose a tried and trusted
restaurant. The staff
should be polite, helpful
and knowledgeable about
the food. The atmosphere,
décor and table setting
must suit the type of
restaurant. If the
restaurant offer good
quality services they will
be able to handle special
requests such as allergies
to some ingredients. 15
 COFFEE SHOPS

•Breakfast,
• Sandwiches,
• Lunch,
•Take aways,
• homemade cakes,
•Tarts

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Dessert , ice cream and yogurt bars

Serves food
mainly prepared
from dairy
products, i.e.
Milk shakes, ice
cream cakes,
dessert and light
meals like
pancakes.

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TAVERNS SHEBEENS
• A tavern serves alcoholic • An unlicensed drinking
drinks but can also serve establishment found in
food. A tavern can also South Africa, Scotland
offer overnight and Ireland where
accommodation for alcohol is mostly sold
guests, but then it is illegally
generally known as an
inn.

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BARS

• Bars serve alcoholic drinks on their premises. The

word ‘bar’ is taken from the counter on which the
drinks are served.
• Bars provide chairs that are placed at the counter or at
tables for their clients.
• In South Africa sports bars are very popular, especially
during important sports events.
• There are also wine bars, such as those on wine
estates where clients can taste wines before deciding
what to buy.
• Bars can also serve food. Sometimes bars also provide
entertainment, such as live bands or comedians. 20
BARS

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ICE BAR

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The Sunland ‘Big Baobab’ is in Modjadjiskloof
in Limpopo Province, South Africa and is
famous internationally for being the widest of
its species in the world.
The Sunland Big Baobab is carbon dated to be
around 6000 years old.
The Sunland Baobab has even made the front
page of the Wall Street Journal! 
When baobabs become a thousand years old,
they begin to hollow inside. In the Big Baobab
this has resulted in wonderful caverns and
caves, where the world famous Baobab Tree
Bar and Wine Cellar now amaze visitors.
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Sunland’s Baobab is 22 meters high, and is
some 47 meters in circumference. It is still (and
is likely to remain so) "the record holder for the
species", according to the SA Dendrological
Society.
They squared off a natural vent in the trunk to
make a door and installed a railway sleeper pub
inside the trunk, complete with draft beer, seats
and a music system.  One party had 60 people
inside the tree bar!. A wine cellar was installed in
a second hollow, with a constant temperature of
22° C, ventilated by natural vents.
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 PUBS

•Pubs originated from ‘public houses’ in Great

Britain.

•They are licensed to serve alcoholic beverages

that must be consumed on the premises.

•Some pubs are also restaurants, but their purpose

is to serve beverages rather than food, so it is quite
acceptable to go to pubs and only order beverages
to drink.

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 GROUP ACTIVITY
In groups:

• Identify 1 type of tourist that will

prefer each of the food and beverage
establishments listed above,
motivate each of your choices.
• Report back to big group.

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