ACTIVITY

I manage merchandise presentation, supervise

general operations, and ensure that customers are
able to find the best products.

REAA UPRREVISSO
I manage merchandise presentation, supervise
general operations, and ensure that customers are
able to find the best products.

AREA SUPERVISOR
I am responsible for the day-to-day operations of
the store, including inventory, customer service,
productivity, promotions and the likes.

OSRTE MGAANRE
I am responsible for the day-to-day operations of
the store, including inventory, customer service,
productivity, promotions and the likes.

STORE MANAGER
I receive money for financial transactions and
acts as a liaison between a customer and the
store I work.

ASICHRE
I receive money for financial transactions and
acts as a liaison between a customer and the
store I work.

CASHIER
I assist with advertising strategies to drive
potential customers to the store’s physical
location and website.

DISREVATING
DAN TREMAKING
REMANAG
I assist with advertising strategies to drive
potential customers to the store’s physical
location and website.

ADVERTISING
AND MARKETING
MANAGER
I keep track of the items sold and
unsold at your store.

VIY0RNTEN REMANAG
I keep track of the items sold and
unsold at your store.

INVENTORY MANAGER
I make sure no one is slacking on the job and
everyone is getting paid the benefits and
salary or wage they deserve.

UHANM SCORUERE
I make sure no one is slacking on the job and
everyone is getting paid the benefits and
salary or wage they deserve.

HUMAN RESOURCE
 UNIT VI
RETAIL
MANAGEMENT
(Retail Operations
Managing the Store)
EMPLOYEE MANAGEMENT
EMPLOYEE MANAGEMENT

Managing employees effectively will boost

their productivity and performance that make it easier
for the organization to achieve its key objectives.
Taking the time to learn from others and your mistakes
will pay off in spades in the long run
EMPLOYEE MANAGEMENT
Employee management is comprised of several important ingredients namely:
Recruitment - hiring the ideal person for a specific job to develop the skills required
Measurement - measuring how employees are performing every day to achieve their goals in the shortest
time possible
Measurement - measuring how employees are performing every day to achieve their goals in the shortest
time possible
Monitoring - Overseeing the performance of employees regularly
Interaction - Looking at how your employees interact and collaborate every day
Reward - Rewarding employees for performing well or achieving the set goals
Discipline - Training your employees to act accordingly and obey the rules in the workplace.
EMPLOYEE MANAGEMENT
7 Tips on Managing Your Employees Effectively
 Hire the best.
 Measure the performance of employees regularly.
 Communicating openly is key.
 Encourage employees to share their opinions.
 Set clear goals.
 Reward hard work.
 Ensure that employees enjoy working.
EMPLOYEE MANAGEMENT
MOTIVATING EMPLOYEES
As with any business the nature of incentives,
motivational techniques and methods will vary
depending on the type and size of store and even
which division is being managed.
EMPLOYEE MANAGEMENT
MOTIVATING EMPLOYEES
Some of the general types of motivational techniques for management
include being supportive, giving employees room to grow and listening to
your retail personnel.

Holding regular meetings to update employees on sales goals, changing procedures

and informing on individual performance.

Principal motivations for employees can consist of incentives and rewards. Some
monetary forms of rewards are bonuses, commissions and profit-sharing.

Other ways to keep retail personnel motivated might be for the company to pay for
additional certifications or schooling.
EMPLOYEE MANAGEMENT
LEGAL AND REGULATORY ISSUES IN
HUMAN RESOURCES MANAGEMENT 3 Labor Relations

- Describe the process by which unions can be

formed and indicate what the parties can and
Equal Employment Retention
1 2 Compensation cannot do.

- To protect employees from unfair - Protect employee investments in their

discrimination in the workplace. pensions.
- Require that firms provide the same pay for
men and women who are doing equal work.
6 Employee Privacy

- Is limited, but cannot be used against employees

unless there is strong suspicion of inappropriate
4 Employee Safety and Health action. .

- Employers are obligated to provide each 5 Sexual Harassment

employee with a safe and clean environment
at their workplace.
- Prevent unwelcome sexual advances,
requests for sexual favors, other 7 Employee Privacy
Employee Privacy
7 Resources develop policies to make sure
inappropriate verbal and physical conduct, or - Human
hostile conditions. that managers and employees are aware of these
legal restrictions and know how to deal with
potential violations.
EMPLOYEE MANAGEMENT
EMPLOYEE RETENTION

- defined as an organization’s ability to retain its employees. It can also be

called as a process, in which the resources are motivated and encouraged to
stay in an organization for a longer period of time for the sustainability of the
organization.
EMPLOYEE MANAGEMENT
THE THREE R’s OF EMPLOYEE RETENTION

1 2 3
RESPECT RECOGNITION REWARD
-the most important aspect of - Recognition of employee - the last step to retaining your best
retaining great employees. accomplishments, both in and out of employees. Rewards are the cream
-Respect for employees lies at the the work environment, can impact on top for your employees.
heart of every great company culture. work satisfaction and provide social - not only a motivating factor for
-Companies must respect an proof that employees contributed in a working harder, but it is also a way to
employee’s ideas, beliefs and hopes meaningful way to the organization. show employees that the organization
in all scenarios and situations. relies on their efforts for success.
OPERATING FUNCTION
OPERATING
FUNCTION
is a term that describes the daily tasks of
employees within a retail store or chain.
An effective retail operations strategy ensures
that customers have an enjoyable purchasing
experience, which can encourage them to return or
recommend the store to their family and friends.
OPERATING
FUNCTION
- SCHEDULING
effectively scheduling your employees,
minimizing inventory shrinkage and keeping
the store clean and organized, you, as a
manager, can help to keep your retail store
operating effectively with streamlined costs.
OPERATING
FUNCTION
- SCHEDULING
Employee Scheduling
can be a tricky task. All employees have
different needs and skills. Your retail operation
also has different needs during different times of
the day.
OPERATING
FUNCTION
- SCHEDULING
Employee Scheduling
There are some tricks to creating the most
economic schedule

1.Know your employees- this includes knowing their

skills, strengths and weaknesses to make sure the
shift runs smoothly.

2.Build shifts around your star employees- if you

have a few folks who you know can run the show,
build a shift around them.
OPERATING
FUNCTION
- SCHEDULING
Employee Scheduling
There are some tricks to creating the most
economic schedule

3. Have a way for the employees to communicate

with each other- Have a way for employees to
message others if they need a replacement or would
like to trade shifts.

4. As much as possible, make sure to honor time off

requests and work preferences- this isn’t always
possible, but it does help to increase employee
satisfaction and keep good employees
OPERATING
FUNCTION
- SCHEDULING
Employee Scheduling
There are some tricks to creating the most
economic schedule

5. Have a list of part- time available employees for

those inevitable times when there is an emergency
or you need someone quickly.
OPERATING
FUNCTION
- STORE MAINTENANCE
The infrastructure of your business needs to
be kept safe and operational, so store
maintenance encompasses a wide range of
carefully planned maintenance actions.
OPERATING
FUNCTION
- STORE MAINTENANCE
One of the first "commandments" of a
successful retail company is a clean,
appealing, well-kept sales floor.
OPERATING
FUNCTION
- STORE MAINTENANCE
Store maintenance tasks includes:
•General cleaning/janitorial services
•Parking lot upkeep
•Fire-fighting systems repair and maintenance
•Refrigerators and freezers repairs and servicing
•Water treatment and supply services
OPERATING
FUNCTION
- STORE MAINTENANCE
Store maintenance tasks includes:
•CCTV installations and physical access control
•Waste management (refuse collection, disposal, and recycling),
•Electrical systems maintenance (fuse boxes, control panels, light fittings,
emergency lighting, lighted signage, etc.)
•Lift or escalator maintenance (in high-rise stores)
•Store equipment servicing and repair (manual or automated cash registers,
self-service kiosk, etc.)
OPERATING
FUNCTION
-CUSTOMER MANAGEMENT
A profitable company technique that aids in both customer
acquisition and retention is customer management.

Customer management also entails interpreting and managing

client requirements and expectations through evaluating
communicational data from a company (such as social media
platforms, emails, live chat, etc.). Its ultimate goals are to
enhance client connections, help with customer retention, and
spur sales growth.
OPERATING
FUNCTION
-CUSTOMER MANAGEMENT
7 Benefits of Customer Relationship Management

1. Customer Service and Retention

2. Increased Sales
3. Analytics
4. Higher Productivity
5. Cultivating New Leads
6. Better Marketing
7. Increased Profitability
OPERATING
FUNCTION
- INVENTORY
 What Is Retail Inventory Management?
The process of ensuring you carry merchandise that shoppers want, with neither
too little nor too much on hand. By managing inventory, retailers meet customer
demand without running out of stock or carrying excess supply.
OPERATING
FUNCTION
- INVENTORY
PRACTICES OF RETAIL INVENTORY
 Decreases Inventory Costs
 Minimizes Out-of-Stocks
 Improves Profit Margins
 Prevents Spoilage and Obsolescence
 Improves Multi-Channel and Omnichannel Performance and Order Fulfillment Simplifies
Processes and Facilitates Growth
 Reduces Shrinkage
 Improves Customers Satisfaction
 Improves Forecasting
THANKYOU
ASSESSMENT
 Ability to avoid worker
turnover by keeping
employees productive and
engaged

_ M _ _ _ _ E _ R_ _ _ _ T _ _ _
 Ability to avoid worker
turnover by keeping
employees productive and
engaged

EMPLOYEE RETENTION
 It is a term that describes the
daily tasks of employees
within a retail store or chain.

_P___T___ __N___O_
It is a term that describes the
daily tasks of employees
within a retail store or chain.

OPERATING FUNCTION
A profitable company technique
that aids in both customer
acquisition and retention is
customer management.

C_ _ _ _M _ _
_ _N_ _ _ _E _ _
A profitable company technique
that aids in both customer
acquisition and retention is
customer management.

CUSTOMER MANAGEMENT
Managing employees effectively
will boost their productivity and
performance that make it easier
for the organization to achieve its
key objectives.

_ _ P _ _Y _ _
_A______N_
Managing employees effectively
will boost their productivity and
performance that make it easier
for the organization to achieve its
key objectives.

EMPLOYEE MANAGEMENT
It is the process of ensuring you
carry merchandise that shoppers
want, with neither too little nor
too much on hand

R_ _ _ _ _ _ _ _ E _ _O _Y
_A______N_
It is the process of ensuring you
carry merchandise that shoppers
want, with neither too little nor
too much on hand

RETAIL INVERTORY
MANAGEMENT