LESSON 3

COMMU N I C AT I ON A N D
LISTEN I N G S K ILL S
TOPICS
A. EFFECTIVE VERBAL AND NON-VERBAL COMMUNICATION
B. ACTIVE LISTENING SKILLS AND EMPATHY IN COMMUNICATION
C. ENHANCING INTERPERSONAL RELATIONSHIPS THROUGH
EFFECTIVE COMMUNICATION
 LEARNING OUTCOMES
AT THE END OF THE LESSON, YOU SHOULD BE ABLE TO:
A. DEVELOP EFFECTIVE VERBAL AND NON-VERBAL COMMUNICATION SKILLS FOR CLEAR AND
RESPECTFUL EXPRESSION.
B. CULTIVATE ACTIVE LISTENING SKILLS TO ENHANCE UNDERSTANDING AND EMPATHY IN
COMMUNICATION.
C. IMPROVE INTERPERSONAL RELATIONSHIPS THROUGH THOUGHTFUL AND EFFECTIVE
COMMUNICATION.
 TOPIC 1: EFFECTIVE VERBAL AND NON-VERBAL COMMUNICATION

VERBAL COMMUNICATION REFERS TO INTERPERSONAL INTERACTION THAT

ENCOMPASSES SPOKEN LANGUAGE, WRITTEN MESSAGES, AND SIGN LANGUAGE AS
ITS COMPONENTS. IT RELIES ON THE USE OF WORDS TO CONVEY MEANING
BETWEEN TWO OR MORE INDIVIDUALS.
NONVERBAL COMMUNICATION ENCOMPASSES A WIDE RANGE OF PHYSICAL
CUES THAT EXPRESS EMOTIONS AND COMPLEMENT VERBAL EXPRESSIONS. HUMAN
NONVERBAL COMMUNICATION INVOLVES VARIOUS ASPECTS OF THE BODY, AND IT
CAN OCCUR CONSCIOUSLY OR SUBCONSCIOUSLY ON THE PART OF THE
COMMUNICATOR.
 VERBAL VS. NONVERBAL COMMUNICATION
VERBAL COMMUNICATION CAN OCCUR THROUGH VARIOUS MEDIUMS SUCH AS
PHONE CONVERSATIONS, EMAIL EXCHANGES, WRITTEN LETTERS, OR FACE-TO-FACE
DIALOGUES. IN CONTRAST, MOST NONVERBAL COMMUNICATION TAKES PLACE
WHEN INDIVIDUALS HAVE VISUAL CONTACT WITH EACH OTHER.
VERBAL COMMUNICATION, INVOLVING CHOSEN WORDS, TENDS TO BE
DELIBERATE, WHILE MANY ASPECTS OF NONVERBAL COMMUNICATION CAN BE
UNINTENTIONAL OR BEYOND AN INDIVIDUAL'S CONTROL, POTENTIALLY
INFLUENCING HOW THEIR MESSAGE IS PERCEIVED.
 VERBAL VS. NONVERBAL COMMUNICATION
VERBAL SPEECH ADHERES TO STRUCTURED PATTERNS AND GRAMMAR RULES,
WHEREAS NONVERBAL COMMUNICATION TENDS TO BE MORE FLEXIBLE AND LESS RULE-
BOUND.

NONVERBAL BEHAVIORS, SUCH AS BODY LANGUAGE, GESTURES, OR PHYSIOLOGICAL

RESPONSES LIKE BLINKING OR FIDGETING, HAVE THE POTENTIAL TO IMPACT
COMMUNICATION BY EITHER ENHANCING OR ALTERING THE AUTHENTICITY OF SPOKEN
WORDS. NONVERBAL MESSAGES CAN CARRY SIGNIFICANT WEIGHT, OFTEN CONVEYING
MESSAGES THAT MAY NOT ALIGN WITH VERBAL COMMUNICATION, EMPHASIZING THE
IDEA THAT "ACTIONS SPEAK LOUDER THAN WORDS.“
 VERBAL VS. NONVERBAL COMMUNICATION

NONVERBAL CUES PLAY A VITAL ROLE, PARTICULARLY WHEN COMMUNICATING WITH

CHILDREN. PARENTS' FACIAL EXPRESSIONS AND TONE OF VOICE CAN OFTEN CONVEY
EMOTIONS MORE VIVIDLY THAN WORDS, WHICH MAY BE TOO COMPLEX FOR YOUNG
CHILDREN TO FULLY GRASP. NONVERBAL COMMUNICATION IS ALSO VALUABLE FOR
EXPRESSING EMOTIONS WHEN THERE IS A LANGUAGE BARRIER.

NONVERBAL SIGNALS SERVE AS AN EFFECTIVE MEANS TO EXPRESS ATTENTIVENESS AND

ENGAGEMENT IN INTERACTIONS. SIMPLY STATING INTEREST IN SOMEONE'S CONVERSATION IS
NOT SUFFICIENT; CONTROLLING ONE'S POSTURE AND MAINTAINING EYE CONTACT CAN
CONVEY GENUINE INTEREST, WHILE DISTRACTIONS SUCH AS LOOKING AROUND OR AT A
PHONE CAN UNINTENTIONALLY SIGNAL DISINTEREST, EVEN WHEN IT MAY NOT BE THE CASE.
 IMPORTANCE OF VERBAL COMMUNICATION
• Verbal communication serves as A primary means to inform others.
Whether it's expressing our needs, sharing knowledge, or conveying
essential information, verbal communication is the foundation for
effective sharing of ideas and data.
• Misunderstandings are common in communication. Verbal
communication plays a crucial role in clarifying misunderstandings and
filling in gaps in information. When we articulate ourselves clearly, it
helps ensure that our message is correctly understood.
 IMPORTANCE OF VERBAL COMMUNICATION
•Verbal communication can be a powerful tool for correcting
wrongs or addressing issues.
•Verbal communication creates opportunities for debate and
discussion. Through meaningful conversations, people can
exchange ideas, challenge each other's viewpoints, and engage
in critical thinking.
 IMPORTANCE OF VERBAL COMMUNICATION
•Effectiveverbal communication is integral to building and
maintaining relationships. It enables individuals to express
their feelings, thoughts, and intentions, fostering deeper
connections with others.
•Verbal communication is vital not only for individual survival
but also for the quality of social life within a community or
society.
TIPS TO IMPROVE NON-VERBAL AND VERBAL COMMUNICATION
•Become an effective listener by genuinely paying attention to
what others are saying. It's not just about hearing the words but
understanding the speaker's perspective and emotions. This
demonstrates respect and helps in responding appropriately.
•Take a moment to collect your thoughts before speaking. This
ensures that you express yourself clearly and concisely. Avoid
rushing into conversations without considering your words, as
this can lead to misunderstandings.
TIPS TO IMPROVE NON-VERBAL AND VERBAL COMMUNICATION

•Encourage others to share their thoughts and perspectives.

Create space for them to interject and have their say. A healthy
dialogue involves a back-and-forth exchange of ideas.
•Don't feel pressured to respond immediately to everything.
Sometimes, taking a moment to reflect on the subject at hand
can lead to more thoughtful and well-considered responses.
TIPS TO IMPROVE NON-VERBAL AND VERBAL COMMUNICATION

• Pay close attention to other people's body language, facial expressions,

and intonations. These non-verbal cues often convey emotions and
intentions that may not be expressed verbally. Understanding these
signals enhances your ability to interpret their feelings.
• Be conscious of your own physicality and emotions when
communicating. Ensure that your non-verbal cues, such as gestures and
facial expressions, align with your intended message. Self-awareness
helps you avoid sending mixed signals.
TIPS TO IMPROVE NON-VERBAL AND VERBAL COMMUNICATION

• Pay close attention to other people's body language, facial expressions,

and intonations. These non-verbal cues often convey emotions and
intentions that may not be expressed verbally. Understanding these
signals enhances your ability to interpret their feelings.
• Recognize that effective communication requires adaptability. Different
situations and forms of communication may call for varying approaches.
Adapt quickly to the context and the needs of your audience.
 TOPIC 2
ACTIVE LISTENING SKILLS AND EMPATHY IN
COMMUNICATION
 LISTENING TECHNIQUES
• FOCUS ON THE INTENT AND PURPOSE OF THE CONVERSATION.
• PAY ATTENTION TO THE BODY LANGUAGE.
• GIVE ENCOURAGING VERBAL CUES.
• CLARIFY AND PARAPHRASE INFORMATION.
• ASK QUESTIONS.
• REFRAIN FROM JUDGEMENT.
 BENEFITS OF ACTIVE LISTENING
•BUILDING TRUST
•RESOLVING CONFLICTS
•BROADENING KNOWLEDGE
•ANTICIPATING PROBLEMS
•PROMOTING COLLABORATION AND EMPATHY
EMPATHY IN COMMUNICATION
EMPATHY IN COMMUNICATION INVOLVES THE DELIBERATE AND CONSCIOUS
PROCESS OF TAKING THE PERSPECTIVE OF ANOTHER PERSON, THINKING,
FEELING, AND ACTING AS IF YOU ARE THEM. IT GOES BEYOND BEING
INFLUENCED BY SOCIETAL NORMS AND SOCIAL INFLUENCES AND REQUIRES
INTENTIONAL CONSIDERATION OF HOW OTHERS PERCEIVE AND INTERPRET
COMMUNICATION. EMPATHY ALLOWS INDIVIDUALS TO ADAPT THEIR
COMMUNICATION TO BE MORE EFFECTIVE IN REACHING THE PERSON THEY
ARE ENGAGING WITH, LEADING TO IMPROVED INTERACTIONS.
 TIPS TO ACHIEVE EMPATHY
• Non-Verbal Communication: Effective empathic communication extends to
non-verbal aspects, including tone, style, body language, and timing.
• Details Matter: Every detail in communication, whether verbal or non-verbal,
contributes to the overall message's impact.
• Self-Empathy: Empathy toward oneself is equally important. Communicators
need to know who they are, what they bring to the message, and what they
need.
 SPECIFIC CONTEXTS WHERE EMPATHIC
COMMUNICATION IS CRUCIAL
• Public Speaking: Speakers are advised to "know your audience" and adapt
their communication based on the audience's characteristics, motivations,
and cultural norms.
• Writing: Empathic writing involves carefully choosing words, composition,
and visuals to effectively convey a message to the audience.
• Social Media: Effective communication on social media requires
considering the perspective of the potential audience.
 SPECIFIC CONTEXTS WHERE EMPATHIC
COMMUNICATION IS CRUCIAL

• Meetings: Meeting agendas should reflect the perspectives and

expectations of all participants to avoid confusion and ensure that
everyone's time is respected.
• Relationships: Empathic communication is crucial in relationships. It
involves considering how to best convey messages so the other person
understands and adapting communication to their context.
 TOPIC 3
ENHANCING INTERPERSONAL RELATIONSHIPS THROUGH
EFFECTIVE COMMUNICATION
 THE SIGNIFICANCE OF PROFICIENT COMMUNICATION

• Expressing emotions: communication is also a means for expressing emotions. It's

not only about conveying information but also about sharing how we feel.

• Understanding Perspectives: Effective communication involves not just talking but

active listening.

• Building Trust: Trust is a fundamental element in any relationship, whether personal

or professional. When people trust that you will communicate honestly and clearly, it
strengthens the bonds between individuals.

• Mutual Respect: Effective communication also leads to mutual respect.

 THE SIGNIFICANCE OF PROFICIENT COMMUNICATION

•Fostering Stronger Connections: The power of effective communication

lies in its ability to foster stronger connections with others.
•Expressing Emotions: Communication is also a means for expressing
emotions. It's not only about conveying information but also about
sharing how we feel.
•Understanding Perspectives: Effective communication involves not just
talking but active listening.
 THE SIGNIFICANCE OF PROFICIENT COMMUNICATION

•BuildingTrust: The statement highlights that when we

communicate effectively, we create an atmosphere of trust.
•Mutual Respect: Effective communication also leads to mutual
respect.
•Fostering Stronger Connections: In conclusion, the statement
suggests that the power of effective communication lies in its
ability to foster stronger connections with others.
 TIPS FOR IMPROVING COMMUNICATION AND STRENGTHENING
RELATIONSHIPS

•Be Clear and Concise

•Ask Open-Ended Questions
•Practice Feedback and Constructive Criticism
•Be Mindful of Non-Verbal Cues
•Develop Conflict Resolution Skills
THANK YOU!