Global Service Way

User Manual
Ownership Technology Development Team

* If you have a question that doesn’t mentioned at this tutorial, please write request through this Mail
[email protected]
Global Service Way

Table of Contents
Log-in Log-in 3p Notice (Distributor / Dealer) 27p

Menu 4p Dealer Board 28p

VIN Search 5p Community Privacy Notice (Only for West Europe) 29p

System Q&A (Distributor/Dealer) 30p

HOME VIN Detail 6p

Detail Search 7p System FAQ (Distributor/Dealer) 31p

My Page 8p KDS/GDS Hotline (Distributor/Dealer) 32p

Shop Manual 9p KDS/GDS Notice (Distributor/Dealer) 33p
Diagnostic Tool
Body Repair 10p KDS/GDS FAQ (Distributor/Dealer) 34p

Overhaul 11p KDS/GDS User Manual 35p

SST 12p User Information 36p

ETM 13p GSW Hits 37p

Wiring Repair KIT 14p Registration Status 38p

Manual Wiring Repair Connector 15p Evaluation 39p

Wiring Repair Connector Guide 16p M.I.S Knowledge Feedback 40p

DTC Guide 17p TSB 41p

Owner’s Manual 18p Technical Hotline 42p

LTS 19p Case Study 43p

Parts Catalog 20p KDS/GDS Hotline 44p

Video Guide 21p

ECU Upgrade 22p

Technical Hotline (Distributor/Dealer) 23p

Tech & Quality Case Study (Distributor/Dealer/Dlogger) 24p

Variant Code 25p

Technical Service Bulletin (Distributor/Dealer) 26p
Global Service Way
User Manual

< LOG-IN >

Global Service Way

Log-in to GSW Site Overview

1. Internet Address : http://www.kia-hotline.com

2. Type User ID and Password

* The account will be locked when you input wrong password 5 Times
* When you are in situation like : Forget ID / Forget Password / ID Locked,
Click and Enter your registered email to have temporary password or contact distributor administrator
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User Manual

< Main Page >

Global Service Way User Manual

GSW Main Page / Home Site Overview

1. Move to each menu through the Menu Bar at the top of the screen
2. Each List shows up the recent article. You can recognize it easily because system Green N Button shows the status.
3. Click the list to check the contents
4. Click the KIA Logo at the top to move to Home Screen.
Global Service Way User Manual

GSW Main Page / Manual Search Site Overview

1. You can find GSW manual directly with the shortcut button at main page.
2. Select manual category : Shop Manual / DTC Guide / ETM / Overhaul / SST
3. Input vehicle data : Model Category / Language / Model / Year / Engine / Search Keyword
4. Select manual that you want to find
Global Service Way User Manual

GSW Main Page / Bulletin Search Site Overview

1. Like Manual Search Button, you can go directly some menus: Tech & Quality / Community / Diagnostic Tool
2. Select the category and menu
3. Input vehicle data : Model Category / Model / Period (Limited to maximum 1 year) / Keyword
4. Show the result. If you want to check the list, click the contents.
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GSW Main Page / Menu Bar Site Overview

1. Check the whole menu and move to each sub-category through the menu bar at the top of the screen
1.1) The sub-category which displays with gray triangle means you should select detailed menu
1.2) The sub-category which displays with double square icon means it connects you to other website.
2. Depending on your authority, you can only access to the restricted menus and categories
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GSW Main Page / VIN Search Site Overview

1. If you want to find specific vehicle, search the list by inputting 6 digits VIN on the search box (Both Enter/Button click are available)
2. Select VIN on the Pop-up lists. If you get cursor to the lists, the background of selected vehicle data turns into Red.
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GSW Main Page / VIN Detail Check Site Overview

1. After you select vehicle, the system automatically displays the data ( Model ID / Model Year / Engine)
1-1) Before you view detail, check the vehicle data at the top screen once again
1-2) After linking data, the search button changes to Detail View Button
2. Click the ‘Detail View’ to see the details
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GSW Main Page / VIN Detail Site Overview

1. After clicking button, the Pop-up page which included detailed vehicle data shows up.
2. Lookup the specification data of the corresponding VIN
3. If there’s other information that you want to find available information, then click Gray Tab
Warranty History / Distributor TSB / Dealer TSB / Distributor Hotline / Dealer Hotline / Distributor Case Study / Dealer Case Study
4. Key No. & PIN Code & Variant Code will be showed through ‘Search Button’.
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GSW Main Page / My Page Site Overview

1. If you want to see your personal information or the your history, click “ My Page” button.
2. After clicking button, the Pop-up Form will be displayed which acts certification process.
3. Write your password once again
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GSW Main Page / My page Site Overview

1. Check My Info, Written documents, Replies, Bookmarks and results by User ID

1.1) If you click gray tab and select check mark, you can delete documents from your page
2. Check and comment in detailed document after pop-up for some document in Knowledge Feedback item.
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User Manual

< Manual Tab >

Global Service Way

GSW Main Page / Manual Tab Shop Manual

Shop Manual providing information for vehicle diagnosis and repair (Specifications, Procedure, Troubleshooting, SST)
1. Select Menu: Manual → Shop Manual
2. Select Fuel Type, Model, Model Year and Engine.
3. According to the selected model, Quick Link shows the detail list.
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GSW Main Page / Manual Tab Shop Manual

1. Click the menu tree on the left side to see the lower categories.
2. Click the each category on the menu tree to see the contents.
* It can take some times because some contents are linked to Video Guide.
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GSW Main Page / Manual Tab Shop Manual

1. While you read Shop Manual, you can find “Knowledge Feedback” Button which is at the bottom of the right side.
2. Click “Knowledge Feedback” to write down the feedback the suggestions for the contents such as contents error.
* When you click the Button, the websites gives you inquiring form with new tab.
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GSW Main Page / Manual Tab Body Repair

Body Repair tab providing information to restore damaged body structure (Procedure, Measurement, Sealing)
1. Click the Menu Tree on the left to see the lower categories.
2. Click the each category on the Menu Tree to see the contents
* You can easily change Manual Tab by click and select from the List box
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GSW Main Page / Manual Search Transmission Overhaul

Transmission Overhaul tab providing information for diagnosis and repair transmission systems.
1. Select Language, Model Name, Model Year at the list box.
2. According to the selected model, Quick Link shows the detail lists.
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GSW Main Page / Manual Search SST(Special Service Tool)

SST means the tools for decrease working time and improve working efficiency (Removal, Installation, Calibration)
1. Click the Menu Tree on the left to see the lower categories.
2. You can easily find your special tool for repair specific vehicle parts.
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GSW Main Page / Manual Search SST(Special Service Tool)

1. If you go through the SST Tab (GSW Main Page > Manual > Workshop > SST), then you directly linked to SIMS
* SIMS means Special service tool Information Management System

2. You can find special tool for your vehicle by selecting your area and vehicle code(Model Name)
3. If you click the “Excel Download” button, then the table including all of images downloaded to your PC.
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GSW Main Page / Manual Search ETM(Electrical Troubleshooting Manual)

ETM(Electrical Troubleshooting Manual) provides information for diagnosis and equipment for repairing electrical parts.

1. Click the menu tree on the left to see the lower categories.
2. Zoom-in and Zoom-out views are available by clicking the button at right side of the top.
3. Click various image by clicking the number button at the right side of the top (Above Zoom-in and Zoom-out Button)
4. Pop-up the new screen through click Wiring Image Button next to Number Button “6”
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GSW Main Page / Manual Search Wiring Repair KIT

Wiring Repair KIT will gives you information including circuit description, schematic table of electrical components and etc.

1. By clicking the wiring image button, you can view diagram & document with new tab.
2. If you click expand icon above print button, then new tab occurs and it directly links to the ETM page.
3. You can search specific document by typing keyword next to Engine drop box.
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GSW Main Page / Manual Search Wiring Repair Connector Guide

Wiring Repair Connector Guide is special tab which integrated the information related to connectors with Web PDF format.
1. You can find what you want by click the menu tree on the left side of the page.
2. If you change drop box that can select model type, you can view other information based on ETM.
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GSW Main Page / Manual Search DTC Guide

DTC(Diagnostic Trouble Code) Guide provides you information of vehicle repair according to DTC

1. Like other tabs, you can find what you want by clicking the menu tree and select the lower categories on the left side of the page.
2. DTC Guide includes information related to DTC Info, DTC Inspection, Verification of Repair etc.
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GSW Main Page / Manual Search Owner’s Manual

Owner’s Manual provides information for customer’s safety and system features (Instructions, Specifications, Cautions, Maintenance)

1. Click the Menu Tree on the left side to see the lower categories. The category is branched by the languages.
2. The content will be displayed as Web PDF Format
3. You can save or print Owner’s Manual by click the button at the right side of the top
4. In O/M Management Tab, you can manage and edit manuals.
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GSW Main Page / Manual Search LTS(Labor Time Standard)

LTS(Labor Time Standard) gives you information of labor time for warranty and general repair ( Labor Code / Time / Parts Design)

1. After user authority checked, new LTS webpage is linked automatically

2. Input VIN / Keywords and Select correct model.
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GSW Main Page / Manual Search Parts Catalog

Parts Catalog provides you information of parts that can order through MOBIS.

1. When you click the Parts Catalog Tab, then the system automatically linked to MOBIS WPC(Web Parts Catalog) websites.
2. Select Correct Model and Model Year according to the vehicle.
3. Click the image in the screen or input part number at the top
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GSW Main Page / Manual Search Video Guide

You can find video file to help technician’s understandings (Procedure, Repair tips) by clicking “Video Guide” Tab

1. Select model, group and language on the left select menu.

2. Input keywords or descriptions.
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User Manual

< Tech & Quality >

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GSW Main Page / Tech & Quality Distributor TSB / List

1. Search by status on the top or inputting Model, TSB Type, Group, Language, Region… and many other options on the left.
2. Unchecked TSB List will be displayed in bold.
3. Click ‘Excel’ button to download the list.
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GSW Main Page / Tech & Quality Distributor TSB / List / Search

1. Search by inputting Model, TSB Type, Group or Language on the left.

2. All TSBs applied each model will be displayed by Model Searching.
3. Only TSBs distributed each language will be displayed by language searching.
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GSW Main Page / Tech & Quality Distributor TSB / List / View

1. View detail information of TSB.

2. Search same TSB information in various languages by changing language option on the top-right.
3. Click ‘Close’ or ‘Discard’ button to change the status of TSB (It is available only authorized administrator)
4. Click ‘Copy’ button to see local copy. (It is available only authorized administrator)
5. Move to the Dealer TSB webpage to edit information.
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GSW Main Page / Tech & Quality Distributor TSB / Write (Only for KMC)

1. Click ‘Write’ Button on Enter “Temporary Saved” list.

2. Click “Submit” Button to upload the completed information to as “Approving” Status.
3. If there is any missing information, error message will be displayed on each category box.
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GSW Main Page / Tech & Quality Distributor TSB / Approve (Only for KMC)

1. Select Parts Delivery Date, GSMS Upload status and click Approval.
2. If there is any missing information, error message will be displayed on each category box.
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GSW Main Page / Tech & Quality Distributor TSB / List / View / Local Copy

Copied Distributor TSB is moved to “Temporary Saved” of Dealer TSB.

1. View detail information of Local Copy
2. Edit the information if needed and save temporary
3. Click ‘Delete’ button to delete the temporary saved information
4. Click ‘Submit’ button to upload the information to the Dealer TSB as “Approved” Status
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GSW Main Page / Tech & Quality Dealer TSB > List

Search ‘Dealer TSB’ list.

1. Local Copied and Submitted TSB will be added on the Dealer TSB List.
2. Unchecked TSB List will be displayed in Bold
3. Click ‘Excel’ Button to download the list.
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GSW Main Page / Tech & Quality Dealer TSB > Write (Only for Distributor Administrator)

1. Click ‘Write’ Button on Enter “Temporary Saved” List.

2. Click “Submit” button to upload the completed information to the Dealer TSB as “Approved” status.
3. If there is any missing information, error message will be displayed on each category box.
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GSW Main Page / Tech & Quality ECU Upgrade > List

Search ‘ECU Upgrade’ List

1. Search by region on the op or inputting Model, TSB or Group on the left.
2. Click the list and see detail contents
* Dealers can find only ECU upgrade list released by Distributor in the Distributor TSB.
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GSW Main Page / Tech & Quality Distributor Hotline > ICE/xEV Hotline > List

Search ‘Distributor Hotline’ and select ‘ICE Hotline’ or ‘xEV Hotline’

1. Search the lists by selecting options on the left. The result differs depending on authority granted to users.
2. Click each list to see the detail contents.
3. Administrator can click the ‘Write’ Button to write down a notice.
4. Can be viewed other distributors by public function (Only performed by GTSC)!
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GSW Main Page / Tech & Quality Distributor Hotline > ICE/xEV Hotline > View

View ‘Distributor Hotline’ Detail.

1. Click the list to see detail contents.
2. Administrator can click the ‘Edit’ or ‘Delete’ button to edit and delete the contents
3. Input the result and click ‘Submit’ button. The case will be changed to solved status.
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GSW Main Page / Tech & Quality Distributor Hotline > ICE/xEV Hotline > Write

Write ‘Distributor Hotline’

1. After writing details, click ‘Temporary saving’ or Submit.
2. If there is any missing information, error message will be displayed on each category box.
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GSW Main Page / Tech & Quality Dealer Hotline > List

Dealer Hotline is communication space to solve technical service concern between Distributor and Daeler.

Search ‘Dealer Hotline’ List

1. Search the lists by searching options on the left. The result differs depending on authority granted to users.
2. Click each list to see the detail contents.
3. Can be viewed other dealers by public function (Only performed by distributor admin.)
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GSW Main Page / Tech & Quality Dealer Hotline > View

View ‘Dealer Hotline’ Detail

1. Click the list to see detail contents.
2. Only Distributor Administrator can edit or delete dealer’s inquiry.
3. Input the result and click ‘Submit’ button. The case will be changed to solved status.
4. Distributor admin can ask KMC for dealer’s inquiry through ‘Copy’ Button.
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GSW Main Page / Tech & Quality Dealer Hotline > Write

Write ‘Dealer Hotline’

1. After writing details, click ‘Temporary Saving’ or Submit.
2. If there is any missing information, error message will be displayed on each category box.
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GSW Main Page / Tech & Quality Distributor Case Study > List

Distributor Case Study Lists providing service tips for the case solved in the Distributor Technical Hotline.

Search ‘Distributor Case Study’ List.

1. Search the lists by searching options on the left. The result differs depending on authority granted to users.
2. Click each list to see the detail contents.
3. Administrator can click the ‘Write’ button to write down a notice.
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GSW Main Page / Tech & Quality Distributor Case Study > View

In Distributor Case Study, you can view details

1. Click the list to see detail contents.
2. Administrator can click ‘Delete’ Button to delete the contents and ‘Copy’ button release to dealers.
3. Distributor admin can click ‘Copy’ Button to release to ‘Dealer Case Study’
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GSW Main Page / Tech & Quality Distributor Case Study > Write

Write ‘Distributor Case Study

1. After writing details, click ‘Temporary saving’ or submit.
2. If there is any missing information, error message will be displayed on each category box.
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GSW Main Page / Tech & Quality Dealer Case Study / View

View ‘Dealer case Study’ Detail :

1. Click the list to see the detail contents
2. Administrator can click the ‘Delete’ button to delete the contents
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GSW Main Page / Tech & Quality Dealer Case Study / Write (Only for Distributor Administrator)

Write ‘Dealer Case Study’

1. After writing details, click ‘Temporary Saving’ or ‘Submit’.
2. If there is any missing information, error message will be displayed on each category box.
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GSW Main Page / Tech & Quality DLogger Case Study > List

Dlogger Case Study provides service tips for Dlogger to analyze intermittent and difficult concerns in electronic control system.

Search ‘Dlogger Case Study’ list.

1. Search the lists by searching options at the top.
2. Click each list to see the detail contents.
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GSW Main Page / Tech & Quality DLogger Case Study > View

View ‘Dlogger Case Study’ Detail:

1. Click the list to see detail contents.
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GSW Main Page / Tech & Quality Variant Code > List

Variant Code provides service code for Airbag, Cluster and ESC according to vehicle option.

Search Variant Code List

1. Search the lists by searching options on the left.
2. Click each list to see the detail contents
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GSW Main Page / Tech & Quality Variant Code > View

View Variant Code detail

1. Click the list to see detail contents
2. File download available.
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GSW Main Page / Tech & Quality Variant Code > Write

Write Variant Code:

1. Select Model, MY(Model Year) and System Description(Airbag, Cluster, ESC)
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User Manual

< Community >

Global Service Way

GSW Main Page / Community Distributor Notice > List

Distributor Notice is KMC’s formal notice for Distributors.

Search ‘Distributor Notice’ List

1. Search the lists by searching options on the left. The result differs depending on authority granted to users.
2. Click each list to see the detail contents.
3. Administrator can click the ‘Write’ Button to write down a notice.
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GSW Main Page / Community Distributor Notice > View

Search Distributor Notice detail:

1. KMC Admin can delete or edit the contents before expiration.
2. Click “Knowledge Feedback” button for inquiry of the Notice.
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GSW Main Page / Community Distributor Notice > Write(Only for KMC)

Write ‘Distributor Notice’

1. Search ‘Area & Distributor’ to set up the target of the notice.
2. After writing details, click ‘Temporary Saving’ or ‘Submit’
3. Possible to send auto e-mailing to selected Distributor’s admin after registration.
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GSW Main Page / Community Dealer Notice > List

Dealer Notice is Distributor’s formal notice for Dealers.

Search ‘Dealer Notice’ First.

1. Search the lists by searching options on the left. The result differs depending on authority granted to users.
2. Click each list to see the detail contents.
3. Administrator can click the ‘Write’ Button to write down a notice
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GSW Main Page / Community Dealer Notice > View

View Dealer Notice Detail:

1. Distributor Admin can delete or edit the contents before expiration.
2. Click ‘Knowledge Feedback’ Button for inquiry of the notice.
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GSW Main Page / Community Dealer Notice > Write

Write Dealer Notice:

1. After writing details, click ‘Temporary saving’ or ‘Submit’
2. Possible to send auto e-mailing to Dealers after registration.
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GSW Main Page / Community Privacy Notice > List (Only for West Europe)

Search ‘Privacy Notice’ List

1. Search the lists by searching options on the left.

2. Click each list to see the detail contents.
3. Administrator can click the ‘Write’ button to write down a notice.
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GSW Main Page / Community Privacy Notice > View (Only for West Europe)

View ‘Privacy Notice’ detail.

1. Distributor Admin can delete or edit the contents.
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GSW Main Page / Community Privacy Notice > Write (Only for West Europe)

Write ’Privacy Notice’

1. After writing subject, select the language and Category with attachments.
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GSW Main Page / Community Dealer Board > List

Dealer board is free communication space among dealers.

Search ‘Dealer Board’ List

1. Search the lists by searching options on the left.
2 .Click each list to see the detail contents
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GSW Main Page / Community Dealer Board > List

View Dealer Board List:

1. Dealer can delete or edit contents
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GSW Main Page / Community Dealer Board > Write

Write Dealer Board:

1. After writing details, click ‘Temporary Saving’ or ‘Submit’
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GSW Main Page / Community Distributor System Q&A > List

Distributor System Q&A is inquiry for GSW concern from distributor

Search ‘Distributor System Q&A list

1. Search the lists by searching options on the left.
2. Click each list to see the detail contents
3. Distributors can click the ‘Write’ Button to write down a notice
4. Can be viewed other distributors by public function(Only performed by System Admin.)
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GSW Main Page / Community Distributor System Q&A > View

Search Distributor System Q&A detail:

1. Click the ‘Edit’ or ‘Delete’ button to edit and delete the contents
2. Input the result and click ‘Submit’ Button
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GSW Main Page / Community Distributor System Q&A > Write

Write Distributor System Q&A

1. After writing details, click ‘Temporary Saving’ or ‘Submit’
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GSW Main Page / Community Dealer System Q&A / List

Dealer System Q&A is the inquiry for GSW concern from dealer

Search ‘Dealer System Q&A’ List

1. Search the lists by searching options on the left.
2. Click each list to see the detail contents.
3. Dealers can click the ‘Write’ button to write down a inquiry.
4. Can be viewed other dealers by public function (Only performed by Distributor Admin)
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GSW Main Page / Community Dealer System Q&A / View

View Dealer System Q&A detail:

1. Click ‘Help’ button for release from Dealer System Q&A to the Distributor System Q&A
2. Distributor Admin can ask KMC for dealer’s inquiry through ‘Inquiry to KMC’ Button.
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GSW Main Page / Community Dealer System Q&A / Write

Write ‘Dealer System Q&A:

1. After writing details, click ‘Temporary Saving’ or ‘Submit’
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GSW Main Page / Community Distributor System FAQ > List

Search ‘Distributor System FAQ’ List:

1. Search the lists by searching options on the left.
2. Click each list to see the details.
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GSW Main Page / Community Distributor System FAQ > View

View ‘Distributor System FAQ’ detail:

1. Click ‘Copy’ Button for release from Distributor System FAQ to Dealer System FAQ.
2. Distributor Admin can release to dealers after translation for copied document.
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GSW Main Page / Community Distributor System FAQ > Write (Only for KMC)

Write ‘Distributor System FAQ:

1. Only KMC Admin can register the FAQ for frequent system inquires.
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GSW Main Page / Community Dealer System FAQ > List

Search Dealer System FAQ list

1. Search the lists by searching options on the left.
2. Click each list to see the details.
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GSW Main Page / Community Dealer System FAQ > View

View Dealer System FAQ Detail:

1. Distributor Admin can modify the copied document from Distributor System FAQ.
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GSW Main Page / Community Dealer System FAQ > Write (Only for Distributor)

Write ‘Distributor System Q&A’

1. Only Distributor Admin can register the FAQ for frequent system inquires.
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User Manual

< Diagnostic Tool >

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GSW Main Page / Diagnostic Tool Distributor KDS Hotline / List

Distributor KDS Hotline is the communication space to solve diagnostic tool concern between KMC and Distributor.

Search Distributor KDS Hotline list

1. Search the lists by searching options on the left.
2. Click each list to see the details
3. Distributor can click ‘Write’ Button for the inquiry for KDS
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GSW Main Page / Diagnostic Tool Distributor KDS Hotline / View

View ‘Distributor KDS Hotline’ detail

1. Click ‘Edit’ or ‘Delete’ button to edit and delete the contents
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GSW Main Page / Diagnostic Tool Distributor KDS Hotline / Write

Write ‘Distributor KDS Hotline :

1. After writing details, click ‘Temporary saving’ or ‘Submit’.
2. Click ‘Submit’ button to upload the completed information
3. If there is any missing information, error message will be displayed on each category box
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GSW Main Page / Diagnostic Tool Dealer KDS Hotline / List

Search ‘Dealer KDS Hotline’ List’ :

1. Search the lists by searching options on the left.
2. Click each list to see the details
3. Dealers can click ‘Write’ Button for inquiry of Diagnostic Tool
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GSW Main Page / Diagnostic Tool Dealer KDS Hotline / View

View Dealer KDS Hotline Detail:

1. Click the ‘Edit’ or ‘Delete’ Button to edit and delete the contents.
2. Distributor admin can click the ‘Copy’ button in case of request to KMC.
3. Distributor Admin can ask KMC for dealer’s inquiry through ‘Copy’ button.
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GSW Main Page / Diagnostic Tool Dealer KDS Hotline / Write

Dealer KDS Hotline is the communication space to solve diagnostic tool concern between Distributor and Dealer

Write ‘Dealer KDS Hotline’

1. After writing details, click ‘Temporary Saving’ or ‘Submit’
2. Click ‘Submit’ Button to upload the completed information
3. If there is any missing information, error message will be displayed on each category box.
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GSW Main Page / Diagnostic Tool Distributor KDS Notice / List

Search ‘Distributor KDS Notice’ List

1. Search the lists by searching options on the left
2. Click each list to see the details
3. KMC Admin can click the ‘Write’ Button for the notice of Diagnostic Tools.
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GSW Main Page / Diagnostic Tool Distributor KDS Notice / View

View ‘Distributor KDS Notice’ Detail

1. Distributor Admin can click ‘Copy’ button to release to dealers.
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GSW Main Page / Diagnostic Tool Distributor KDS Notice / Write

Write ‘Distributor KDS Hotline’.

1. After writing details, click ‘Temporary Saving’ or ‘Submit’

2. Click ‘Submit’ button to upload the completed information.
3. If there is any missing information, error message will be displayed on each category box
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GSW Main Page / Diagnostic Tool Dealer KDS Notice / List

Search ‘Dealer KDS Notice’ List

1. Search the lists by searching options on the left
2. Click each list to see the details
3. Distributor Admin can click the ‘Write’ button for the notice of Diagnostic Tools.
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GSW Main Page / Diagnostic Tool Dealer KDS Notice / View

View ‘Dealer KDS Notice’ detail

1. Distributor Admin can delete or edit the contents before expiration.
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GSW Main Page / Diagnostic Tool Dealer KDS Notice / Write

Write Dealer KDS Notice

1. After writing details, click ‘Temporary Saving” or “Submit”
2. Click “Submit” button to upload the completed information
3. If there is any missing information, error message will be displayed on each category box.
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GSW Main Page / Diagnostic Tool KDS FAQ / List

Search ‘KDS FAQ List’

1. Search the lists by searching options on the left
2. Click each list to see the details
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GSW Main Page / Diagnostic Tool KDS FAQ / View

View KDS/GDS FAQ Detail

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GSW Main Page / Diagnostic Tool KDS FAQ / Write(Only for KMC Admin)

Write KDS/GDS FAQ

1. After writing details, click ‘Temporary saving” or “Submit”
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GSW Main Page / Diagnostic Tool KDS User Manual / List

Search KDS User Manual

1. Search the lists by searching options on the left
2. Click each list to see the details
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GSW Main Page / Diagnostic Tool KDS User Manual / View

View ‘KDS User Manual’ Detail.

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GSW Main Page / Diagnostic Tool KDS User Manual / Write (Only for KMC Admin)

Write KDS User Manual

1. After writing details, click ‘Temporary Saving’ or ‘Submit’
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User Manual

< M.I.S >

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GSW Main Page / M.I.S General Management / User Information

In ‘User Information’, you can easily search the user stats of GSW System.

1. You can check the total number of users by region or authority after the website is loaded.
2. If you set options on the left side, then you can see different result based on your selection.
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GSW Main Page / M.I.S General Management / GSW Hits

In ‘GSW Hits’ you can look around the status of menu usage like which menu is mostly used in GSW.

1. View Hits count for all documents by GSW Menu.

2. You can see different statistics by clicking options on the left side of web page.
3. View the details by search filters through ‘Check Full List’.
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GSW Main Page / M.I.S General Management / Registration Status

1. View total number of registered documents by distributor, authority and month.

2. View detail by searching filters through ‘Check Full List’
Global Service Way

GSW Main Page / M.I.S Operation Status & Analysis / Evaluation

1. Search the result by changing options on the left side

2. View the details by setting filters through ‘Check Full List’
Global Service Way

GSW Main Page / M.I.S Operation Status & Analysis / Knowledge Feedback

1. Search the result by changing options on the left side of the web page.
2. The available data is consist of Total No of Case, Reply rate, Period, Solved Rate and Solving Periods.
Global Service Way

GSW Main Page / M.I.S Operation Status & Analysis / TSB

1. Search the result by the region and TSB for Recall, Service Action, Customer Satisfaction and Port Action.
2. Search the result by setting options from menu bar which is on the left side of the web page.
3. The table contains the data of Approval Rate(KMC), Read/Release Rate(Distributor) and Read Rate(Dealer).

* This menu was applied to only 18 distributors confirmed by regional headquarters.

Global Service Way

GSW Main Page / M.I.S Operation Status & Analysis / Technical Hotline

1. You can search Technical Hotline Result Statistics by the Region and the Case of Hotline
2. If you setting options from menu bar which is on the left side of the webpage, you can see different result.
3. The table contains the data of 1 st Reply Period, Solving Period, Solving Rate, Average Replies and Average Evaluation Score.
Global Service Way

GSW Main Page / M.I.S Operation Status & Analysis / Case Study

1. Search the result by changing options(Region/Case)

2. You can see different result by changing options from menu on the left side of the web page.
3. The table contains the data such as Number of Cases, Read Rate etc.
Global Service Way

GSW Main Page / M.I.S Operation Status & Analysis / KDS & GDS Hotline

1. You can find the KDS/GDS Hotline Result by the selected option.
2. If you want to change option, then set menu at the main menu which is at the left side of the page.
3. The table contains data such as 1 st Reply Period, Solving Period/Rate, Average Replies and Aveage Evaluation Score.