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Week 1 - Intro-Principles Practices of Communication

Communication can be viewed as an interactional process or transactional process. In an interactional process, communication is a back and forth between sender and receiver with each responding to the other's feedback. In a transactional process, communication is influenced by additional elements like noise, culture, context, and environmental and social factors. Barriers to communication can be semantic, cultural, physical, physiological, or psychological and interfere with the message exchange process. Formal communication networks involve downward, upward, horizontal, and diagonal flows of information, while informal networks occur through personal relationships. Ethical communication values truthfulness and distinguishes opinions from facts without bias. Verbal communication is spoken while non-verbal includes visual, vocal, and other cues.

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manda Amanda
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24 views

Week 1 - Intro-Principles Practices of Communication

Communication can be viewed as an interactional process or transactional process. In an interactional process, communication is a back and forth between sender and receiver with each responding to the other's feedback. In a transactional process, communication is influenced by additional elements like noise, culture, context, and environmental and social factors. Barriers to communication can be semantic, cultural, physical, physiological, or psychological and interfere with the message exchange process. Formal communication networks involve downward, upward, horizontal, and diagonal flows of information, while informal networks occur through personal relationships. Ethical communication values truthfulness and distinguishes opinions from facts without bias. Verbal communication is spoken while non-verbal includes visual, vocal, and other cues.

Uploaded by

manda Amanda
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPTX, PDF, TXT or read online on Scribd
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Communication as a interactional process

Communication as an interaction which emphasizes the back


and forth nature of communication between the sender and
receiver. The sender acts in response to the receiver’s feedback,
and vice versa.

CHANNE
L
SENDE MESSAGE/ RECEIV
R FEEDBACK ER
Communication as a transactional process
3

Communication as a process which can also be influenced by a number of


elements such as noise, culture, context, as well as environmental and social
factors.

Noise Culture

CHANNE
L
SENDE MESSAGE/ RECEIV
R FEEDBACK ER

Context
Environmental
& social factors
Communication Barriers
5

Barriers are noise or any


factors that interfere with
the exchange of messages
during a communication
process.

http://howsb.info/5831-barriers-to-effective-interpersonal-communication.html
Communication Barriers
6

Barriers can be
semantic, cultural,
physical, physiological
and psychological.
Communication Barriers
7

1. Semantic Barriers - deals with the meanings associated with


words and symbols. A word can have different meanings to different
people.
2. Cultural Barriers - behavior which affects verbal and non-
verbal communication can vary among different cultures.
3. Physical Barriers - barriers which are noticeable during a
communication process (noise, temperature, etc.)
4. Physiological Barriers - individual’s personal
circumstances and the state of his or her fitness (poor eyesight, illness,
loss of hearing)
5. Psychological Barriers - caused by emotions and
perceptions of individual (fear, defensive attitude, anger, etc.)
Communication Networks
8

Also known as Communication Channels


• direction or flow of communication between
people:
• Formal Communication Network
• Informal Communication Network
Communication Networks
9

Formal Communication Network

-Downward communication
-Upward communication
-Horizontal communication
-Diagonal communication
Communication Networks
10

2. Informal Communication
Network

• through established friendships,


personal interest and proximity
among fellow colleagues

http://www.buzzle.com/articles/office-birthday-party-ideas.html
Ethical Communication
11

Ethical values are very


important.

• A person who practices


ethical communication
values accuracy and
truthfulness.
5 guidelines to communicate ethically:
12

1. Be truthful
2. Emphasize the differences between opinions and
facts
3. Avoid being bias
4. Communicate in an easily understood manner
5. Give appropriate and proper credit where
necessary.
Verbal and Non-verbal
13
Communication
Non-verbal
Verbal communication communication

Visual (posture, eye


spoken orally contact, attire)

Verbal (language,
vocabulary,
pronunciation)
organised efficiently and
logically Vocal (volume, pace,
speech disfluencies)

https://www.youtube.com/watch?v=Mh47wWr_Hbw
Types of Oral Presentation
14

Informative Oral Presentation


• Communicate information and ideas to an
audience with the aim of imparting knowledge.

Persuasive Oral Presentation

• Communicate information to change the


audience’s mind about something or to
convince them to agree with what is being
proposed.
15
THE END

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