Problems and Troubleshooting
Problems and Troubleshooting
TROUBLESHOOTING
Troubleshooting
Troubleshooting is a systematic approach to solving a
problem. The goal of troubleshooting is to determine why
something does not work as expected and explain how to
resolve the problem.
The first step in the troubleshooting process is to describe the
problem completely.
This step includes asking yourself basic questions:
What are the symptoms of the problem?
When you start to describe a problem, the most obvious
question is “What is the problem?” This question might seem
straightforward; however, you can break it down into several
more-focused questions that create a more descriptive picture
of the problem.