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BSBXTW401 - Presentation 4

This document provides an overview of a presentation on workplace culture and conflict resolution for a cybersecurity course. It discusses defining workplace culture and establishing a positive culture. An example is given of Google's culture and philosophy. Conflicts between teams at a financial institution around security considerations and new features are presented as a case study. Questions are provided for group discussion around defining culture, impacts of culture and conflicts, and strategies for effective resolution.

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Wemerson Feitosa
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11 views

BSBXTW401 - Presentation 4

This document provides an overview of a presentation on workplace culture and conflict resolution for a cybersecurity course. It discusses defining workplace culture and establishing a positive culture. An example is given of Google's culture and philosophy. Conflicts between teams at a financial institution around security considerations and new features are presented as a case study. Questions are provided for group discussion around defining culture, impacts of culture and conflicts, and strategies for effective resolution.

Uploaded by

Wemerson Feitosa
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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MEN

U
ANAL
YSIS
Welcome to
CONT
ACT Cyber security

term 3 of
diploma of it
(Cyber
security)
Presentation 4 - BSBXTW401
My Email
[email protected]
● Workplace Culture
● Conflict Resolution
Today’s plan ● Presentations
● Task 4 Activity 3
Workplace Culture
What is workplace
culture for you?
Examples - good or bad!
● “Vibe of the Organisation”

Workplace ● Mix of leadership, values,


traditions, beliefs, interactions,
Culture behaviour and attitudes
● They are usually unspoken
How do you establish a
positive workplace
culture?
Write your ideas on the whiteboard.
Flexibility
Freedom to Be Creative
Fun Environment
People and Their Expertise
Shared Values Across the Organisation
Constant Innovation
Trust
Alignment with Employees’ Wants and Needs
Growth and Improvement Mindset
Dedicated Focus on Employee Happiness
Clear Purpose
EXAMPLE: Google
Working
at Google
● Example: Google

Workplace ○ Why? They are very open about

Culture that
● A lot of research in how to build
the best teams (Aristotle Project)
1. Focus on the user and all else will follow.
2. It’s best to do one thing well.
3. Fast is better than slow.
Google 4. Democracy on the web works.
5. You don’t need to be at your desk to need
Philosophy an answer.
6. You can make money without doing evil.
“10 things we know to be 7. There’s always more information out there.
true” 8. The need for information crosses all
borders.
9. You can be serious without a suit.
10.Great just isn’t good enough.
Conflict Resolution
● Conflicts will always happen

Conflict ● Good tools are needed to


handle conflicts
Conflict
Resolution
Do you have any
stories of conflict at
the workplace?
How can you handle
conflict?
Talk to the other person

● Ask the other person to name a time


when it would be convenient to meet.
● Arrange to meet in a place where you
won't be interrupted.
Focus on behaviors and events

Not personality!

● Say “When this happens …”


instead of “When you do …”
● Describe a specific instance or
event instead of generalizing.
Listen Carefully ● Listen to what the other person is saying
instead of getting ready to react.
● Avoid interrupting the other person.
● After the other person finishes speaking,
rephrase what was said to make sure you
understand it.
● Ask questions to clarify your
understanding
Identify points of agreement and disagreement

● Summarize the areas of agreement and


disagreement.
● Ask the other person if he or she agrees
with your assessment.
● Modify your assessment until both of
you agree on the areas of conflict
Prioritize the areas of conflict

● Discuss which areas of


conflict are most important to
each of you to resolve
Develop a plan to work on each conflict

● Start with the most important


conflict.
● Focus on the future.
● Set up future meeting times to
continue your discussions
Follow the plan

● Stick with the discussions until


you’ve worked through each area
of conflict.
● Maintain a collaborative, “let’s-
work-out-a-solution” attitude
Build on your success

● Look for opportunities to point out


progress.
● Compliment the other person’s insights and
achievements.
● Congratulate each other when you make
progress, even if it’s just a small step. Your
hard work will pay off when scheduled
discussions eventually give way to ongoing,
friendly communication
ACTIVITY: GROUP
WORK
You work in a cybersecurity team for a large financial institution. Your team is responsible for maintaining the
security of the organization's networks, systems, and data.

Recently, there has been a conflict between your team and the software development team.
● The software development team is eager to implement new features and updates to the company's online
banking platform, but they are not prioritizing security considerations. They argue that delays in
implementing new features are affecting customer satisfaction and putting the organization at a competitive
disadvantage.
● On the other hand, your cybersecurity team insists on conducting thorough security assessments before
any updates are deployed to ensure the protection of customer data.

→ The conflict has escalated, with both teams blaming each other for hindering progress and not understanding the
importance of their respective roles.
Questions for Group Discussion. Write it on the paper.

1. How would you define workplace culture, and why is it important in the context of cybersecurity?
2. What are the potential consequences of a negative workplace culture in a cybersecurity team?
3. What factors might contribute to conflicts between cybersecurity teams and other departments, such as software development?
4. How can conflicts like the one described in the case study impact the overall security posture of an organization?
5. What strategies or approaches can be used to promote effective conflict resolution and collaboration between cybersecurity
teams and other departments?
6. How can a positive workplace culture enhance conflict resolution within a cybersecurity team?
7. What are some potential compromises or solutions that could address the conflict between the cybersecurity team and the
software development team in the case study?
QUESTIONS?
Class Clean-Up.

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