IT Project

Management
Dr. Sundar Raj Vijayanagar
Professor
Digital Business,
Information Management and
Operational Excellence,
 Learning Objectives
 The growing need for better project management, especially
for IT projects
 Explain what a project is, provide examples of IT projects, list
various attributes of projects, and describe constraints of
project management
 Define project management, discuss key elements of the
project management framework and difference between PM
and OM
 Understand cost of poor PM and benefits of well managed
projects
 Learn about project stakeholders, the project management
knowledge areas, common tools and techniques, and project
success
 Learning Objectives
 Discuss the relationship between project, program, and
portfolio management and the contributions each makes to
enterprise success
 Summarize the role of project managers by describing what
they do, what skills they need, the talent triangle, and career
opportunities for IT project managers
 Key aspects of the project management profession
 The role of professional organizations like the Project
Management Institute (PMI)
 The importance of certification and ethics, and
 Growing need of project management software
 Introduction
 Until the 1980s, project management primarily focused on
providing schedule and resource data to top management in the
military, computer, and construction industries.
 Today’s project management involves much more.
 People in every industry and every country manage projects.
 New technologies have become a significant factor in many
businesses.
 Computer hardware, software, networks, and the use of
interdisciplinary and global work teams have radically changed
the work environment.
 Introduction
 The following states the significance of PM in today’s society,
especially for projects involving information technology (IT)
 Worldwide IT spending was $3.5 trillion in 2017, a 2.4 percent
increase from 2016 spending.
 According to PMI by 2027, employers will need 87.7 million
individuals working in project management–oriented roles.”
 The average annual salary (without bonuses) for the project
management professional was $112,00 per year in the United States
and $130,866 in Switzerland, the highest-paid country.
 Salaries of survey reported 23 percent higher for those with the
Project Management Professional (PMP®) credential than those
without it
 Definition of a Project

A project is defined as a “temporary endeavor

with a beginning and an end and it must be
used to create a unique product, service or
result”.

According to the PMBOK® (Project Management Body of Knowledge)

3rd edition,
 Projects
JAN FEB MAR APR MAY JUN
Build A

A Done

Build B

B Done

Build C

C Done
On time!
Build D

Ship

Unique, one-time operations designed to accomplish

a specific set of objectives in a limited time frame.
 Examples of IT Projects
 A team of students creates a smartphone application and sells it
online.
 A company develops a driverless car.
 A college upgrades its technology infrastructure to provide wireless
Internet access across the whole campus as well as online access to
all academic and student service information.
 A company implements a new system to increase sales force
productivity and customer relationship management that will work
on various laptops, smartphones, and tablets.
 A television network implements a system to allow viewers to vote
for contestants and provide other feedback on programs via social
media sites.
 Project Attributes
The following are the attributes a project further
 Has a unique purpose.
 Is temporary.

 Drives change and enables value creation

 Is developed using progressive elaboration

 Requires resources, often from various areas

 Should have a primary customer or sponsor

 Involves uncertainty
 Project Constraints
 For a successful project, a project manager must consider
scope, time, and cost and balance these three often-
competing goals
 These limitations are sometimes referred to as the triple
constraints.
 Scope: What work will be done as part of the project? What unique
product, service, or result does the customer or sponsor expect from the
project? How will the scope be verified?
 Time: How long should it take to complete the project? What is the
project’s schedule? How will the team track actual schedule performance?
Who can approve changes to the schedule?
 Cost: What should it cost to complete the project? What is the project’s
budget? How will costs be tracked? Who can authorize changes to the
budget?
Triple Constraints of the Project
 What is Project Management?

 Project Management is the process of

planning, organizing and managing
resources to achieve the project objectives
 Cost of Poor Project Management

 A study by PWC found that only a mere 2.5% of

companies complete all the projects successfully
 1 in 6 projects had a cost overrun of 200% or more.

 Every $1 billion spent on projects in the U.S., there was a

loss or waste of roughly $122 million
 That is 12% of the budget for projects, on average, was
wasted due to poor management, counterproductive
behaviors, and bad decision-making.
 Cost of Poor Project Management

 Beyond dollar amount, poor project management can have

a cascade effect throughout an organization.
 It can erode employee confidence, which leads to further
resistance to change
 It can also betray the trust of clients and customers

 Finally, poor project management has been to blame for

organizational maladies ranging from lack of innovation to
poor marketing to lack of a substantive learning culture.
 IT Project Management
 The complexity and importance of IT projects, which involve
using hardware, software, and networks to create a product,
service, or result, have evolved dramatically.
 Today’s companies recognizing that to be successful, they need to
use modern project management techniques, especially for IT
projects.
 To remain competitive in the workplace, one must develop skills
to become good project team members and project managers.
 Many of the concepts of project management will help people in
their everyday lives as they work
 Advantages of Project Management
 Better control of financial, physical, and human resources
 Improved customer relations
 Shorter development times
 Lower costs and improved productivity
 Higher quality and increased reliability
 Higher profit margins
 Better internal coordination
 Positive impact on meeting strategic goals
 Higher worker morale
 PM VS OM
Aspect Project management Operations management
Achieve specific goals within a Ensure efficient, ongoing processes
Objective
given timeframe and output
Temporary, with defined start Continuous, with no specific end
Duration
and end dates date
Unique, one-time tasks and Repetitive, routine tasks and
Scope
activities processes
Adapts to changes and Aims for stability and
Change
uncertainties standardization
Team
Cross-functional and dynamic Functional and hierarchical
structure
Risk and Higher due to unique tasks and Lower, as processes are established
uncertainty constraints and tested
Performance Project completion, scope, Efficiency, productivity, quality,
metrics budget, time cost control
 Project Stakeholders
 Stakeholders are the people involved in or affected by
project activities. They include
 the project sponsor,
 project team,

 support staff,

 customers,

 users,

 suppliers, and

 even opponents of the project.

 These stakeholders often have very different needs and

expectations
 Exercise

Take an example of a project is building a

new house. Identify different stakeholders
in a home construction Project
 10 Knowledge Areas

Source: PMBOK®
 PM Tools and Techniques
 Project management tools and techniques assist in
carrying out work in all 10 knowledge areas.
 For example, Gantt charts, project network diagrams,
and critical path analysis.
 Following lists some commonly used tools and
techniques by knowledge area
 Tools and Techniques
 The PMBOK® Guide lists tools and techniques based
on their purpose, as follows:
 Data gathering:
 benchmarking  interviews
 brainstorming  market research
 check sheets  questionnaires and surveys
 checklists  statistical sampling etc
 focus groups
 Tools and Techniques
 Data analysis:
 alternatives analysis,

 cost-benefit analysis

 decision tree

 document analysis,

 earned value analysis etc

 Tools and Techniques
 Data representation:
 affinity diagrams

 cause-and-effect diagrams

 control charts

 flow charts

 histograms

 logical data models

 mind mapping

 scatter diagrams
 Tools and Techniques

 Interpersonal and team skills

 active listening,  leadership
 communication styles  meeting management
assessment  motivation
 conflict management
 negotiation
 cultural awareness
 networking
 emotional intelligence
 political awareness
 facilitation
 team building
 influencing
Tools and Techniques
by Knowledge Areas
Tools and Techniques
by Knowledge Areas
Tools and Techniques
by Knowledge Areas
 What is Project Success?
 When the project meets scope, time, and cost
goals
 The project satisfied the customer/sponsor.

 The results of the project met its main objective

 Such as making or saving a certain amount of

money, providing a good return on investment etc
Factors for Project Success
 Who is a Project Manager?
 Project Managers have the responsibilities of
planning, budgeting and delegating the work to ensure
successful completion of a project.
 Project managers are in charge of projects from
initiation to close, making sure the work gets done
efficiently and satisfactorily.
 As team leaders they deal with day-to-day schedules
that are constantly changing
 What does the Project Manager Do?
 Days can be filled with planning the project process,
creating a budget, managing a team or communicating
with clients.
 Project managers span across a wide range of
industries from engineering to financial services to IT
 Every company wants to keep costs down without
lowering standards, and project managers help make
this possible.
 Roles & Responsibilities of a PM

 Plan and Develop the Project Idea

 Create and Lead Team

 Monitor Project Progress and Set Deadlines

 Solve Issues That Arise

 Manage the Money

 Ensure Stakeholder Satisfaction

 Evaluate Project Performance

 Exercise

Refer indeed.com and monster.com for

various job roles and skills required for a
Project Manager
 Role of a Project Manager

 Project manager for a consulting firm:

 Plans, schedules, and controls activities to fulfill
identified objectives applying technical, theoretical,
and managerial skills to satisfy project requirements.
 Coordinates and integrates team and individual efforts
and builds positive professional relationships with
clients and associates
 Role of a Project Manager

 Project manager for a computer systems firm:

 Works independently within established practices to assist in
the development and implementation of projects involving
departmental, vendor relationships, and/or cross-functional
teams.
 Coordinates with internal/external clients to gather business
requirements and coordinate project plans.
 Monitor projects from initiation through delivery ensuring
completion of the project on schedule
 Role of a Project Manager
 IT project manager for a nonprofit consulting firm:
Responsibilities include business analysis,
requirements gathering, project planning, budget
estimating, development, testing, and
implementation.
Responsible for working with various resource
providers to ensure that development is completed
in a timely, high-quality, and cost-effective manner
 Skills of a Project Manager

 Accountability  Forecasting
 Adaptability  Leadership
 Budget Management  Management
 Clear Communication  Organization
 Creativity  Problem Solving
 Decisiveness  Strategic Thinking
 Delegation  Stress Management
 PMI Talent Triangle
 PMI developed a talent triangle to emphasize the types of
skills project managers need to continuously develop. The
talent triangle includes the following
 Technical project management skills: Understanding the
knowledge areas, process groups, and project management
tools and techniques fall into this category
 Strategic and business management skills: Topics include
strategic planning and financial management
 Leadership skills: Leadership and management are terms
often used interchangeably, although there are differences.
 Leader Vs Manager
 Generally, a leader focuses on long-term goals and big-
picture objectives, while inspiring people to reach those
goals.
 A manager often deals with the day-to-day details of
meeting specific goals.
 Some people say that, “Managers do things right, and
leaders do the right things.”
 “Leaders determine the vision, and managers achieve the
vision.”
 “You lead people and manage things.”
 PMBOK® Leadership Styles
1. Laissez-faire: Meaning “let go,” this hands-off approach lets teams
determine their own goals and how to achieve them.
2. Transactional: This management by exception approach focuses
on achieving goals or compliance by offering team members
appropriate rewards and punishments.
3. Servant leader: People using this approach focus on relationships
and community first and leadership is secondary.
4. Transformational: By working with others to identify needed
changes, these leaders empower others and guide changes through
inspiration.
5. Charismatic: These people can inspire others based on their
enthusiasm and confidence.
6. Interactional: This leadership style is a combination of
transactional, transformational, and charismatic.
 Daniel Goldman’s Leadership Styles
1. Visionary: Needed when an organization needs a new direction,
and the goal is to move people toward a new set of shared
dreams. The leader articulates where the group is going but lets
them decide how to get there by being free to innovate,
experiment, and take calculated risks.
2. Coaching: One-on-one style that focuses on developing
individuals, showing them how to improve their performance.
This approach works best with workers who show initiative and
request assistance.
3. Affiliative: Emphasizes the importance of teamwork and creating
harmony by connecting people to each other. This approach is
effective when trying to increase morale, improve
communication, or repair broken trust.
 Daniel Goldman’s Leadership Styles
4. Democratic: Focuses on people’s knowledge and skills and
creates a commitment to reaching shared goals. This leadership
style works best when the leader needs the collective wisdom of
the group to decide on the best direction to take for the
organization.
5. Pacesetting: Used to set high standards for performance. The
leader wants work to be done better and faster and expects
everyone to put forth their best effort.
6. Commanding: Most often used, also called autocratic or military
style leadership. This style is most effective in a crisis or when a
turnaround is needed.
 Program ad Portfolio Management
 A program is a group of projects that are similar
or related to one another, and which are often
managed and coordinated as a group instead of
independently
 A portfolio is a group of different programs
and/or projects within the same organization,
which may be related or unrelated to one another
 Program Managers

 A program manager provides leadership and direction for

the project managers heading the projects within a program.
 Program managers also coordinate the efforts of project
teams, functional groups, suppliers, and operations staff
supporting the projects to ensure that products and processes
are implemented to maximize benefits.
 Program managers are responsible for more than the delivery
of project results; they are change agents responsible for the
success of products and processes developed by those
projects
 Program Managers
 Program managers often have review meetings with all their
project managers to share important information and
coordinate important aspects of each project.
 Many program managers worked as project managers earlier
in their careers, and they enjoy sharing their wisdom and
expertise with their project managers.
 Effective program managers recognize that managing a
program is much more complex than managing a single
project.
 They recognize that technical and project management skills
are not enough—program managers must also possess strong
business knowledge, leadership capabilities, and
communication skills.
 Portfolio Managers
 Portfolio managers help their organizations make wise
investment decisions by helping to select and analyze
projects from a strategic perspective.
 Portfolio managers may or may not have previous
experience as project or program managers.
 It is most important that they have strong financial and
analytical skills and
 They should understand how projects and programs can
contribute to meeting strategic goals.
Approach to Project Portfolio Management
 PMO
 The acronym “PMO” can refer to a portfolio, program, or
project management office.
 The project management office (PMO) represents a
management structure that standardizes project-related
governance processes and facilitates the sharing of
resources, tools, methodologies, and techniques.
 The character and function of a PMO varies between
organizations, and even within the same organization
 Value Proposition of PMO
Why Have PMO?
Organizations establish PMOs for a variety of reasons but
with one core benefit in mind: improved project
management in terms of schedule, cost, quality, risk, and
other facets.
PMOs have many potential roles in aligning work with
strategic goals, engaging and collaborating with
stakeholders, developing talent, and realizing value from
investments in projects.
 Key PMO Capabilities

Effective PMOs make three key contributions that support

value delivery
 Fostering delivery and outcomes-oriented capabilities.
 Keeping the “big picture” perspective
 Continuous improvement, knowledge transfer, and change
management
 Goals of PMO
 Collect, organize, and integrate project data for the entire
organization.
 Ensure that the organization’s approaches for project
management include accepted and validated best practices.
 Audit project documentation and offer feedback on project
managers’ approaches and compliance with standards.
 Develop and maintain templates, tools, and standards for
project documents and project methodologies to be used.
 Goals of PMO
 Develop or coordinate training in various project
management topics.
 Provide a formal career path for project managers.
 Provide project management consulting services.
 Provide a structure or department that project managers
belong to while they are assigned to a project or are between
projects.
 What is PMBOK

PMBOK stands for Project Management Body

of Knowledge, and it is the entire collection of
processes, best practices, terminologies, and
guidelines that are accepted as standard within
the project management industry.
 What is PMBOK

PMBOK is considered valuable for companies as

it helps them standardize practices across various
departments, tailor processes to suit specific
needs, and prevent project failures.
 What is PMBOK
Because the body of knowledge is constantly
growing as practitioners discover new methods
or best practices, it must be regularly updated
and disseminated.
This is an effort that is overseen by the Project
Management Institute (PMI), a global not-for-
profit member association of project
management professionals.
 PMBOK Methodology
PMBOK is technically not a methodology but
rather an industry framework
It incorporates best practices in project
management.
It is often associated with the waterfall
methodology, which aligns project stages in a
sequential approach
 PMBOK Methodology
Itis also compatible with newer methodologies
such as Agile.
The PMI does not advocate for any particular
methodology
The processes of PMBOK can be tailored to
suit a variety of project management situations
 Ethics in Project Management
 Ethics is a set of principles that guides decision making
based on personal values of what is considered right and
wrong.
 Making ethical decisions is an important part of project
managers’ personal and professional lives because it
generates trust and respect with other people.
 Project managers often face ethical dilemmas.

 If project managers can make more money by

taking bribes, should they? No!
 Should project managers accept subpar work to
meet a deadline? No!
 Ethics guide us in making these types of decisions
 PMI Approved code of ethics
 PMI approved a Code of Ethics and Professional Conduct
that took effect in January 2007
 We make decisions and take actions based on the best
interests of society, public safety, and the environment.
 We accept only those assignments that are consistent with our
background, experience, skills, and qualifications.
 We fulfill the commitments that we undertake—we do what
we say we will do.
 We inform ourselves about the norms and customs of others
and avoid engaging in behaviors they might consider
disrespectful.
 PMI Approved code of ethics
 We listen to others’ points of view, seeking to understand
them.
 We approach directly those persons with whom we have a
conflict or disagreement.
 We demonstrate transparency in our decision-making process.
 We constantly reexamine our impartiality and objectivity,
taking corrective action as appropriate.
 We proactively and fully disclose any real or potential
conflicts of interest to appropriate stakeholders.
 We earnestly seek to understand the truth.
 We are truthful in our communications and in our conduct
 Project Management Software
• The project management and software development
communities have provided several software to assist in
managing projects.
• There are hundreds of tools available, ranging from free
online or smartphone apps to enterprise tools costing
thousands of dollars to implement and high monthly fees
per user.
• Deciding which project management software to use has
become a project in itself.
 Microsoft Project continues to lead the Project Portfolio
Management (PPM) market with 35 percent of the $874
million market
 Oracle Fusion Project Manager
 Google’s Asana and many more
 Session Summary
• Many people and organizations have a renewed
interest in PM as the number of projects continues to
grow and their complexity continues to increase.
• The success rate of IT projects has more than doubled
since 1995
• But still only about one-third are successful in meeting
scope, time, and cost goals.
• Using a more disciplined approach to managing
projects can help projects and organizations succeed.
 Session Summary
• A project is a temporary endeavor undertaken to create a
unique product, service, or result.
• An IT project involves the use of hardware, software, and
networks.
• Projects are unique, temporary, and developed incrementally
• They have a sponsor, require resources and involve
uncertainty.
• The triple constraint of project management refers to
managing the scope, time, and cost dimensions of a project.
• It is important to address these dimensions as well as other
constraints (such as quality, resources, and risks) and to
satisfy the project sponsor
 Session Summary
• Project management is the application of knowledge, skills,
tools, and techniques to project activities to meet project
requirements.
• Stakeholders are the people involved in or affected by
project activities.
• A framework for project management includes the project
stakeholders, project management knowledge areas, and
project management tools and techniques.
 Session Summary
• The 10 knowledge areas are project integration
management, scope, schedule, cost, quality, resource,
communications, risk, procurement, and stakeholder
management.
• There are many tools and techniques in each knowledge
area.
• There are different ways to define project success, and
project managers must understand the criteria that define
success for their unique projects
 Session Summary
• A program is a group of related projects, subsidiary
programs,
• Program activities managed in a coordinated way to obtain
benefits and control that are not available from managing
the projects individually.
• Project portfolio management involves organizing and
managing projects and programs as a portfolio of
investments that contribute to the entire enterprise’s success.
• Portfolio management emphasizes meeting strategic goals,
while project management focuses on tactical goals.
• Studies show that user involvement is crucial to project
success, as are other factors like executive support and clear
business objectives.
 Session Summary
• Project managers play a key role in helping projects and
organizations succeed.
• They must perform various job duties, possess many skills,
and continue to develop skills in project management,
general management, and their application area, such as IT.
• Soft skills, especially leadership, are particularly important
for project managers
• The PMI is an international professional society that
provides several certifications and upholds a code of ethics.
• Today, hundreds of project management software products
are available to assist people in managing projects
Thank You!
Questions?