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Lecture 9

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33 views

Lecture 9

Uploaded by

kaizen4apex
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Human Resource Management

Lecture 9
Managing Careers and
Retention

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Learning Objectives
10.1 Discuss what employers and supervisors can do to
support employees’ career development needs.
10.2 Explain why career development can improve
employee engagement.
10.3 Describe a comprehensive approach to retaining
employees.
10.4 List and briefly explain the main decisions employers
should address in reaching promotion and other employee
life-cycle career decisions.

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Career Management
• Career
– The occupational positions a person has had over
many years.
• Career management
– The process for enabling employees to better
understand their skills and interests, and to use these
skills and interests most effectively.

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Career Management
• Career development
– The lifelong series of activities (such as workshops)
that contribute to a person’s career exploration,
establishment, success, and fulfillment.
• Career planning
– The deliberate process through which someone
becomes aware of personal skills, interests,
knowledge, motivations, and other characteristics;
acquires information about opportunities and choices;
identifies career-related goals; and establishes action
plans to attain specific goals.

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Careers Today and the Psychological
Contract
• Careers today
– Reinvent ourselves
– Work–life balance
• The psychological contract
– “an unwritten agreement that exists between
employers and employees”

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Employee’s Role in Career Management
• Primary responsibility
• Individual strengths and weaknesses with occupational
opportunities and threats
• Holland personality types
• Portfolio careers

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Employer’s Role in Career Management
• Before hiring: realistic job interviews
– Helps prevent reality shock
• Periodic job rotation
• Career-oriented appraisals

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Employer’s Career Management Methods
• Self-help e-learning tools, career assessment and
feedback, and on-site training
• Career planning workshops
• Career coaches
• AI and data analytics
• People with disabilities

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The Manager as Mentor and Coach
• Do not underestimate the impact that a supervisor can
have on his or her employee’s career development.

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Mentoring and Coaching
• Mentoring
– Having experienced senior people advising,
counseling, and guiding employees’ longer-term
career development
– Formal or informal
• Coaching
– Focuses on teaching daily tasks that you can easily
relearn

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Employee Engagement Guide for
Managers
• Career management
– Why should employees be loyal?
• Career development efforts
– Career-oriented appraisals
– Career path

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Managing Employee Turnover and
Retention
• Turnover
– Involuntary
– Voluntary
– Requires a talent management strategy

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A Comprehensive Approach to Retaining
Employees
• Exit interviews
• Attitude surveys
• Open door/hotlines
• Stay interviews
• Realistic previews

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Job Withdrawal
• “Actions intended to place physical or psychological
distance between employees and their work
environment”
• Incremental
• High cost
– Understand causes
– Withdrawal-reducing strategies

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Employee Life-Cycle Career Management
• Promotions
– Advancements to positions of increased responsibility
– Effective promotion strategy

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Managing Transfers and Retirements
• Managing transfers
• Move from one job to another
• Managing retirements
– Significant issue
– Retirement program steps

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Managing Dismissals
• Grounds for dismissal
– Unsatisfactory performance
– Misconduct
– Lack of qualifications for the job
– Changed requirements of the job
– Insubordination

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Fairness Safeguards
1. Allow the employee to explain
2. Give a full explanation to the employee
3. Multistep procedure/appeal process
4. Person who does the dismissal
5. Severance pay

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Avoiding Wrongful Discharge Suits
• Wrongful Discharge
– Or wrongful termination
– Occurs when an employee’s dismissal does not
comply with the law or with the contractual
arrangement stated or implied by the employer
• Wrongful constructive discharge claim
– Forced to quit due to intolerable working conditions

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Supervisor Liability and Security
Measures
• Supervisor liability
– Personally liable
• Security measures
– Check list
– Inform the IT department

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The Offboarding Exit Process
• Modern programs contain several elements
– Compliance
– An ongoing process
– Succession plans
– Severance

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The Termination Interview and the Exit
Process (1 of 2)
1. Plan the interview
2. Get to the point
3. Describe the situation
4. Listen
5. Review the severance package
6. Identify the next step

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The Termination Interview and the Exit
Process (2 of 2)
• Outplacement counseling
• Exit interview
• The actual exit
• For the employee

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Layoffs and the Plant Closing Law
• Layoffs
– When an employer sends employees home due to a
lack of work
– Effects
• The Worker Adjustment and Retraining Notification Act
– WARN Act, or
– the plant closing law

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Adjusting to Downsizing and Mergers
• Downsizing: cut costs and raise profitability
– Considerations:
▪ The right people are released
▪ Compliance with law
▪ Just and fair
▪ Security
▪ Reducing uncertainty

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