Collecting primary data using

interviews and focus groups

Dr.Nafiaa BOUANANI
 Definition

The interview is an important data gathering Interviews are commonly used in survey There is a range of approaches to
technique involving verbal communication designs and in exploratory and descriptive interviewing, from completely unstructured in
between the researcher and the participant. studies. which the participant is allowed to talk freely
about whatever they wish, to highly in which
the participant responses are limited to
answering structured direct questions
The quality of the data For example, a poorly
collected in an interview will designed interview may
depend on both the interview include leading questions or
design and on the skill of the questions that are not
interviewer. understood by the participant.

A poor interviewer may

In either circumstance, the
consciously or unconsciously
research findings will be
influence the responses that
influenced detrimentally.
the participant makes.
 Types of Interview
+ The interview design and question phrasing will influence the
depth and freedom with which a participant can respond.
+ Some interviews encourage lengthy and detailed replies while
others are designed to elicit short and specific responses.
+ The degree of structure imposed on an interview will actually
vary along a continuum but it is useful to think of three main
types: structured, semi-structured and unstructured.
Structured or Standardised Interviews
+ Structured interviews enable the interviewer to ask each respondent the same
questions in the same way.
+ A tightly structured schedule of questions is used and often the intention is to use a
quantitative method of data analysis.
+ In many structured interviews, not only will the questions be set in advance, but the
possible choice of answers also.
+ Pre-coded responses are important to allow for comparison across all respondents.
+ It is usual for all responses to be noted or written down on the questionnaire.
+ By minimising the number of open-ended responses, the amount of time required for
coding and content analysis is greatly reduced and often the data can be directly
entered onto a computer for analysis.
Conducting a structured Interview
+ In carrying out a structured interview, it is important that the interviewer adheres
closely to the interview instructions, namely:
+ · only interview those participants who fit the sampling criteria (Purposive sampling)
+ · follow the correct order and filtering throughout the questionnaire
+ · keep personal opinions to oneself
+ · read out pre-codes and prompts where instructed
+ · write down open-ended responses in full.
+ Using a structured interview is a way of trying to ensure comparability across the
sample. However it is important that respondents are trained to administer
questionnaires and that they are well-briefed on the interview topic
 Semi-structured Interviews
+ Semi-structured interviews are similar to structured interviews in that the topics
or questions to be asked are planned in advance, but instead of using closed
questions, semi-structured interviews are based on open-ended questions.
+ Semi-structured interviews are useful when collecting attitudinal information on
a large scale, or when it is not possible to draw up a list of possible pre-codes
because little is known about the subject area.
+ However semi-structured interviews are much more time-consuming than
structured interviews, because of the requirement to draw up coding frames
and carry out content analysis on a large number of interviews.
+ Responses can either be tape-recorded or written down by the interviewer.
Questionning in semi-structured Interviews
+ Obviously because of the use of open-ended questions it is
difficult to establish uniformity across respondents.
+ It is therefore, all the more important then, that the interviewer
refrains from influencing the respondent in any way and maintains
a neutral manner.
+ With semi-structured interviewing, the open-ended nature of the
question defines the topic under investigation, but also provides
opportunities for the interviewer and interviewee to discuss some
topics in more detail.
Questionning in semi-structured Interviews
+ If the interviewee has difficulty answering a question or provides
only a brief response, the interviewer can use cues or prompts
to encourage the interviewee to consider the question further.
+ In a semi-structured interview, the interviewer also has the
freedom to probe the interviewee to elaborate on the original
response or to follow a line of inquiry introduced by the
interviewee
Analysis of semi-structurred Interviews
+ Analysing the interview data from open questions is more
problematic than when closed questions are used as work must
be done before often diverse responses from participants can be
compared.
+ Well planned and conducted semi-structured interviews are the
result of rigorous preparation.
+ The development of the interview schedule, conducting the
interview and analysing the interview data all require careful
consideration and preparation.
Unstructured or In-depth Interviews
+ Unstructured or in-depth interviews (also sometimes referred to
as qualitative interviews) are so called because they have very
little structure at all.
+ The interviewer approaches the interview with the aim of
discussing a limited number of topics, sometimes as few as one
or two, and frames successive questions according to the
interviewee's previous response.
+ Although only one or two topics are discussed, they are covered
in great detail
Analysis of Unstructured Interviews
+ The method of analysis also differs with in-depth interviewing,
because no effort is made to collate and quantify participants’
responses.
+ Rather, the intention is to gain a ‘rich picture’ of what is
happening in a setting by talking at length and in detail to
participants involved.
Depth of Information in Unstructured Interviews
+ Generally, a researcher will try to understand the informants’
worldview in an unstructured interview.
+ The relationship between the interviewer and the informant is
important.
+ Some characteristics of depth interviewing are that the researcher
has a general objective and may use an interview guide, but the
respondent provides most of the structure of the interview.
+ The researcher uses this guide, but follows up on ‘cues’ or leads
provided by the informant.
Conducting Unstructured Interviews
+ Typically an interview of this kind will last from 30 to 60 minutes in length, and there may be a
series of interviews with a single participant, therefore, it is an intensive approach to gathering
data.
+ In depth interviews:
+ · enable extended data collection from participants.
+ · enable researchers to probe aspects of what a participant says, in ways that a more structured
approach such as an interview may not, in order to get a fuller picture of an experience.
+ · can explore the experiences of different participants, who may be selected to reflect a range
of experiences.
+ For example, young and old, educated and less educated people may have different
expectations of treatment in a hospital; · allow people to ‘speak for themselves’ and thus
increase the validity of the data.
Influence of your Research Design
+ Structured Interviews are more suited for explanatory research
+ Deductive – seek clear, definitive answers
+ Unstructured Interviews are more suited for exploratory
research
+ Inductive – questions emerge from the
answers/conversation/discussion
+ Semi-structured Interviews can be used for both
 Interview Structure
+ Opening comments:
+ Explain the purpose of the research – you will need a participant information sheet
+ Participant consent form
+ Gain the confidence of the interviewees + get them to relax
+ Questions
+ Follow a set of predetermined questions for structured interviews
+ Use an interview guide for semi-structured and unstructured interviews
+ Closing remarks
+ Thank participants for their time
+ Provide opportunity to ask questions
+ Share contact details again
+ Explain how you will use the information
 Pilot
+ You should always try to do a pilot interview first in order to:
+ Establish how long the interview will take
+ Ensure that the participant information sheet and consent forms are clear
+ Do the answers generate enough data? Do you need more probing questions?
+ Does your recording process work?
 Typical Interview Locations
+ Structured
+ On campus
+ On street with clipboard / tablet
+ Telephone / Skype
+ Email
+ Semi-structured
+ Face to face
+ Neutral or subject related location
+ Telephone and Skype also an option
+ Unstructured
+ Face to face
+ Often in a subject related location
 Purposive Sampling
+ Select participants based on your research questions
+ Characteristics of interest to your project:
+ Jobs e.g. owners, managers
+ Sectors e.g. marketing, finance
+ Interests e.g. clothes shopping
+ Background e.g. UK / International
+ Age e.g. students, pensioners
+ Experience e.g. online shopping
Interviews – pros and cons
+ Advantages + Disadvantages
+ Structured + Structured
+ Easier to administer + Inflexible
+ Easier data to collect and analyse
+ No depth
+ Consistent questions – allow for comparisons
+ May miss out on key insights
+ Semi-structured
+ Semi-structured
+ More flexibility than structured
+ Not flexible enough for some topics
+ Still enough structure to provide focus
+ Unstructured
+ Can’t go into depth

+ More depth + Unstructured

+ Very flexible + Lack of consistency between interviews
+ Unexpected insights + Not suitable for a large sample
+ More natural + Very time consuming do conduct and transcribe