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Five Active Listening Techniques

The document discusses five key active listening techniques: 1. Pay attention and acknowledge the message with non-verbal cues. 2. Show engagement through body language and verbal comments. 3. Provide feedback by reflecting on what is said and asking clarifying questions to understand. 4. Defer judgement and avoid interrupting the speaker. 5. Respond appropriately to gain information and perspective without attacking the speaker.

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Dianne Camille Racelis
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36 views

Five Active Listening Techniques

The document discusses five key active listening techniques: 1. Pay attention and acknowledge the message with non-verbal cues. 2. Show engagement through body language and verbal comments. 3. Provide feedback by reflecting on what is said and asking clarifying questions to understand. 4. Defer judgement and avoid interrupting the speaker. 5. Respond appropriately to gain information and perspective without attacking the speaker.

Uploaded by

Dianne Camille Racelis
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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ENGLISH 7

WEEK 15
Ms. Dianne Camille A. Racelis
i. • Face the speaker and maintain _____. a. mind
a. • Keep an open _____. b. relaxed
b. • Be attentive but _____. c. solutions
e. • Wait for the speaker to pause to ask d. feeling
f. _____. e. clarifying questions
d. • Ask questions only to ensure _____. f. understanding
h. • Try to feel what the speaker is _____. g. non-verbal cues
j. • Give the speaker regular _____. h. feedback
g. • Listen for the _____. i. eye contact
FIVE KEY
ACTIVE
LISTENING
TECHNIQUES
HOW CAN WE LISTEN?
Everyone understands that
listening is an essential skill for
effective leadership. But not many
people realize that there are many
ways to listen to someone.
5 ACTIVE LISTENING TECHNIQUES

01 PAY

02SHOW
ATTENTIONTHAT YOU'RE

03PROVIDE FEEDBACK
LISTENING

04DEFER

05RESPOND
JUDGEMENT
APPROPRIATELY
01
PAY ATTENTION
• Give the speaker your undivided
attention and acknowledge the
message. Recognize that non-verbal
communication also "speaks"
loudly.
02SHOW THAT YOU'RE
LISTENING
• Use your own body language and
gestures to show that you are engaged.
Encourage the speaker to continue with
small verbal comments like yes, and "uh
huh."
03PROVIDE FEEDBACK
• Our personal filters, assumptions,
judgments, and beliefs can distort what we
hear. As a listener, your role is to
understand what is being said. This may
require you to reflect on what is being said
and to ask questions.
04 DEFER JUDGEMENT

• Interrupting is a waste of time.


It frustrates the speaker and
limits full understanding of the
message.
05RESPOND APPROPRIATELY
• Active listening is designed to encourage
respect and understanding. You are
gaining information and perspective. You
add nothing by attacking the speaker or
otherwise putting her down.
1. Listening is poor
a. wewhen?
do not expend the effort.
b. we experience message overload.
c. we experience psychological noise.
d. All of these are correct.
2. Which is true?
a. Listening and hearing are remarkably
similar.
b. It is possible to hear without listening.
c. Listening is physical; hearing is
psychological.
3. The stages of listening include all BUT
a. Attending
b. Understanding
c. Activating
d. Listening
4. When listening for information, it is wise to
a. make some quick judgments about the speaker, so you are not misled.
b. tie the message and speaker together in your mind.
c. be opportunistic by learning what you can from this speaker, even if
you learn what not to do.
d. listen for details rather than the main ideas.
5. Research cited in your text shows listening to be
a significant factor in maintaining
a. marital relationships.
b. family relationships.
c. career success.
d. All of these are correct.
EXCHANGE
PAPERS
• Listening is poor
• we dowhen?
not expend the effort.
• we experience message overload.
• we experience psychological noise.
• All of these are correct.
D. All of these
are correct
• Listening is poor
• we dowhen?
not expend the effort.
• we experience message overload.
• we experience psychological noise.
• All of these are correct.
2. Which is true?
• Listening and hearing are remarkably
similar.
• It is possible to hear without listening.
• Listening is physical; hearing is
psychological.
B. It is possible to hear without
listening
2. Which is true?
• Listening and hearing are remarkably
similar.
• It is possible to hear without listening.
• Listening is physical; hearing is
psychological.
3. The stages of listening include all BUT
• Attending
• Understanding
• Activating
• Listening
D. Listening
3. The stages of listening include all BUT
• Attending
• Understanding
• Activating
• Listening
4. When listening for information, it is wise to
• make some quick judgments about the speaker, so you are not
misled.
• tie the message and speaker together in your mind.
• be opportunistic by learning what you can from this speaker, even if
you learn what not to do.
• listen for details rather than the main ideas.
C. be opportunistic by learning what you can from this
speaker, even if you learn what not to do.
4. When listening for information, it is wise to
• make some quick judgments about the speaker, so you are not
misled.
• tie the message and speaker together in your mind.
• be opportunistic by learning what you can from this speaker, even if
you learn what not to do.
• listen for details rather than the main ideas.
5. Research cited in your text shows listening to be
a significant factor in maintaining
• marital relationships.
• family relationships.
• career success.
• All of these are correct.
B. family relationships
5. Research cited in your text shows listening to be
a significant factor in maintaining
• marital relationships.
• family relationships.
• career success.
• All of these are correct.
Give the speaker your divided
attention and do not
acknowledge the message.
FALSE
Give the speaker your divided
attention and do not
acknowledge the message.
Encourage the speaker to
continue with small verbal
comments like yes, and "uh
huh."
TRUE
Encourage the speaker to
continue with small verbal
comments like yes, and "uh
huh."
As a listener, your role is to
understand what is being said.
TRUE
As a listener, your role is to
understand what is being said.
Interrupting is a waste of time.
TRUE
Interrupting is a waste of time.
Active listening is designed to
encourage respect and
understanding.
TRUE
Active listening is designed to
encourage respect and
understanding.

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