Scribd
Upload
24 views18 pages

T 4 - Look For Solutions To Routine Problems - Nino Seriosa

This document provides training on identifying and analyzing potential solutions to routine problems. It discusses identifying the root cause of problems, finding solutions that address the root cause, analyzing potential solutions, determining decision makers, and developing and presenting solutions. A scenario is presented about a training specialist needing to transfer files for an upcoming training but discovering her USB port is not working when she needs IT support. The document discusses identifying the problem statement, potential causes, and brainstorming possible solutions for the scenario. It then provides tips on developing SMART solutions, weighing pros and cons of options, and ranking potential solutions. Exercises are included to have participants practice analyzing scenarios by identifying problems, listing solutions, considering pros and cons, and selecting the best option.

Uploaded by

Alvien Esguerra
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
24 views18 pages

T 4 - Look For Solutions To Routine Problems - Nino Seriosa

This document provides training on identifying and analyzing potential solutions to routine problems. It discusses identifying the root cause of problems, finding solutions that address the root cause, analyzing potential solutions, determining decision makers, and developing and presenting solutions. A scenario is presented about a training specialist needing to transfer files for an upcoming training but discovering her USB port is not working when she needs IT support. The document discusses identifying the problem statement, potential causes, and brainstorming possible solutions for the scenario. It then provides tips on developing SMART solutions, weighing pros and cons of options, and ranking potential solutions. Exercises are included to have participants practice analyzing scenarios by identifying problems, listing solutions, considering pros and cons, and selecting the best option.

Uploaded by

Alvien Esguerra
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
You are on page 1/ 18

MODULE 3 SESSION 2

Look For Solutions to


Routine Problems
Niño Jose B. Seriosa
Trainer
Key topics
• Identify root cause of the problems
• Finding solutions that address the root cause
• Analyzing potential solutions
• Determining who makes the final decision
• Develop and present solutions
Identifying Potential Solutions
Activity

Objectives:
- identify and analyze potential solutions to routine problems.
- rank possible solutions.
- select the best possible solution.
Scenario:

Desmaive is a training specialist working for a non-governmental


organization. Part of her job is to develop and deliver trainings to
community members with her training assistants. There is a big
training tomorrow and her assistants need copies of the files to print
and prepare for the training. She usually uses a USB so that it is
easier for her to transfer files and share them with her training
assistants. However, she discovered that her USB port is not
functioning. She is getting a pop up that says the port does not
recognize the device. She really needs to get her team a large folder
of files ASAP. Normally she would go to IT to fix the USB port, but the
help desk person is on sick leave today.
What is the problem in What are the possible List as many possible
the scenario? Write the causes or events that solutions as you can
problem statement for led to the problem? think of.
the scenario) What may the root
cause be?
FACT:
Interim Containment Measures, Corrective
Action and Preventative Measures
WHAT IS A A Recap of NC I
SOLUTION
A solution addresses your
Interim containment measures: Actions to stop the immediate problem.
problem. It may address the
Example: Putting out a fire in the workshop.
root cause of the problem Corrective action: Action to eliminate the root cause of a problem and prev
(fixing the broken USB port Example: Replacing the old wiring in the workshop that caused the fire.
hardware) or be a workaround Preventive action: Action to eliminate the cause of potential future issues.
that still allows you to complete Example: Working with an inspector to check the whole building for electric
your task without immediately
solving the problem. Ultimately
you want to be addressing the
root cause of the problem so it
doesn’t happen again.
TIPS IN IDENTIFYING POTENTIAL SOLUTIONS
Let’s look at three methods

1. SMART Solutions
• Specific: Targets a specific area for improvement
• Measurable: Quantifies the outcome (change can be observed)
• Achievable: Attainable
• Realistic: The outcome can realistically be achieved, given
available resources.
• Time-bound: Specifies the time by which it will be completed.
2. WEIGHING PROS AND CONS
• What are the pros? What are the positive outcomes of this choice?
• What are the cons? What are the negative outcomes of this choice?
3. RANKING METHOD
• 1. Identify the problem
• 2. Describe the ideal situation – Describe the vision of what will
happen when the problem is solved.
• 3. Brainstorm different options
• 4. Analyze your options using the tips above.
• 5. Rank your options. Think about the most important factors to
consider in ranking your options (cost, quality, time, etc.), and
eliminate options that don’t meet these basic criteria.
• 6. Select best option
Let’s exercise:
Analyzing Pros and Cons of Possible
Solutions
Analyze the scenario by answering the following
questions:

1. What is the main problem?


2. What are your potential solutions? List them.
3. What are the pros and cons of the recommended
solutions?
4. Among the potential solutions which you have listed,
identify one solution which you highly recommend
and explain why you recommended that solution.
Scenario
• Jimmy is a hair dresser and is about to make some hair dye
for a customer. Jimmy asks for some gloves to wear since the
chemicals can cause mild irritation if mishandled. Jimmy is
told that they do not have any gloves and not to bother since
wearing gloves slows down the mixing process and customer
service is more important than minor safety issues. What
should Jimmy do?
Problem Statement

Potential Solution PROS CONS

Recommended Solution and Why?


Let’s exercise:
Ranking Potential Solutions
Scenario:
Carlo works in a large warehouse. His job is to process returns. These items
need to be scanned and checked. Customer refunds must be processed if the
items are in good condition. Returned items must be sent back to inventory,
repaired, destroyed, or returned to the manufacturer. Carlo and three other
people split the task of returns across a 24 hour day (each working 8 hour
shifts).
With the recent upsurge in e-commerce due to the pandemic, the current
system for returns is no longer sufficient. The volume of returns is very high.
Most returns are for one item per shipment and takes quite a bit of time to
check, process the refund, and send the item to the proper location. It involves
scanning items, manually processing credit cards, sending confirmation emails,
and putting things in various bins. Customers are starting to complain that they
send items back and after a month they are still not receiving confirmation of
receipt of the item or the refund. Customer service is frustrated that they are
now spending a lot of time responding to customers about the status of their
return, and coordinating with Carlo and his co-workers for an update.
Analyze Carlo’s problem so he can propose the best solution to his supervisor.
Identify the problem

Brainstorm options

Analyze options

Rank your options

Make your selection?


Why is this selection?
Thank you

You might also like