Do not obsesses too much about your future.

If 50% or more of your mind is in the future, how will you ever enjoy the present.?

Life is a marathon, not a 100 metre sprint.

Organizational Behaviour OBR 250
Chapters 2 and 3
To all those students who sent me their video introductions.

I was so happy to see and hear you.

To know of the movies you like, the people you admire and
of your motivations. I have also sent you my comments.

If you have not as yet sent me your video please do so.

I’d like to remember you by our name and face and not by your student ID
How was your experience with

Quizziz ?
How was your experience with

Applied Weekly Learning module?

 Please help me to help you

I teach a total of 250 students in a semester.

It is not easy for me to remember which section each one of you belong to.

When sending me an email – please ensure you write your section.

Section NKK ( for example)

When you do this, I will be able to place you quickly and respond to you quickly too.

Otherwise, I am unable to respond to you.

Last week

What is OB?

This week

Organizational behavior (OB) is the study of understanding and managing life at work.

Every person plays a different instrument.

Every person has a different skill.

That skill must be respected and developed .And together they must play a beautiful tune.

This makes the “ organizational orchestra” thrive.

This makes employee and customer “ audiences” love the company.

This is the path to greatness.

The 3 levels of Organizational Behaviour

14: Organizational Culture

8:Communication
9: Managing groups and teams
10:Conflict and negotiations
11: Making decisions
12: Leading people within organisations
13: Power and Politics

3: Understanding people at work

4.Indivdidual attitudes and behaviours
5.Theories of motivation
1. What is OB?
6.Designing a motivating department
2. Managing Demographic and
7.Managing stress and emotions
Cultural Diversity
As Chapters 2 and 3 will be covered today, I will not have the time

to go through every slide.

I have made the slides very student friendly so you can understand
as your read.
Important
Go to “Assignments and Tests” on Blackboard

Confidential
 Forming teams for Group Assignments

You form your own group

and send me an email
with names. Maximum 3 in group
Deadline for group names :

Monday NKK : Due on Saturday, 23rd Jan.

Tuesday NII and NJJ : Due on Sunday, 24th Jan

Wednesday NLL : Due on Monday, 25th Jan

If you do not send me names then my groups formations will be final

You cannot do the assignment individually.

 Ways to form your own group
1.Connect with those who use the chat feature in class. Those who use chat room
are “actively” participating in learning and sharing.

2. Connect with those attending class. You can see their names as
attendees. Those who do not attend class lose this opportunity of making new
friends.

3. Use Whatsapp to stay in touch. Respect each other’s space. Only school
work unless each member of the team is OK to have other content.

4. Use Zoom to connect. You have FREE 40 minutes for any session.

5. What other ideas do you have?

Online learning can be fun if you want it to be. Make a new friend today.
Use Technology to your advantage. Make Technology work for you.
Some of your team mates may be in different time zones

Please connect using:

Google docs
Whatsapp

Or whatever medium you are all comfortable with.

Please respect each other when it comes to responding.

Remember that by not replying to messages, you are creating

anxiety and worry within your team members.

And that is not a nice way to be remembered and trusted.

Managing Demographic and
Cultural Diversity
Chapter 2
 Learning Objectives
• Explain the benefits of
managing diversity
• Describe challenges of
managing a workplace
with diverse
demographics
• Describe the challenges
of managing a
Photo by Debby Hudson on Unsplash
multicultural workforce
 Demographic Diversity
The word demography comes from two
• Demographics is the ancient Greek words,
study of statistical demos, meaning "the people," and
graphy, meaning "writing about or
characteristics of recoding something" — so
literally demography means "writing about
human populations the people." Like many branches of the
sciences, demography began in the 19th
(Merriam-Webster) century,
• We might look at
diversity of
– Age
– Sex/gender
– Race Photo by rawpixel.com from Pexels
Diversity – Pantone shades
Diversity – 35 Pantone shades of yellow
Human Diversity

Pantone shades
 These characteristics are important for
business and team success

This data is good for the Government

What will matter more to you as a leader?

The colour of the employees skin.

OR

The talent the employee brings to the table.

The big question for you as a leader:

Does the employee have “skin in the game” ?

(meaning: Is he/she committed to the organisation?)

NOT: Does the employee have the same “colour” as my skin

 Benefits of Diversity
• 1.Higher creativity in
decision making
• 2.Better understanding
and service of customers
• 3.More satisfied
workforce
• 4.Higher stock prices
• 5.Lower litigation
expenses
Photo by rawpixel.com from Pexels
• 6.Higher Company
Performance
 1.Higher Creativity
in Decision Making

• In a diverse work team, people will

have different opinions and
perspectives

• Research shows that diverse teams

tend to make higher quality
decisions (McLeod, Lobel, & Cox,
1996).

Photo by rawpixel.com from Pexels A great leader brings together diverse teams
 Remember that DIVERSITY without INCLUSION is an empty practice

This means that you can have a very diverse team but if you do not include everybody
in team work , then you are not being inclusive and that is a failure of leadership.
 2.Better
Understanding and
Service of
Customers

• A company with a diverse workforce

may create products or services that
appeal to a broader customer base.

• A company with a diverse workforce

may understand the needs of particular
groups of customers better, and
customers may feel more at ease when
they are dealing with a company that
understands their needs.

Photo by Robert Bye on Unsplash

 3.More Satisfied Workforce
• Employees stay where
they feel valued
• Therefore, if an
employee feels like they
are bring discriminated
against they will be less
satisfied with their jobs

Photo by Andre Hunter on Unsplash

Not enough diversity ( with women) in senior leadership
Why is it urgent to support women in leadership?
• Although Canada’s federal cabinet is now evenly split between men and
women, only 27% of the seats in the House of Commons belong to
women.1
• Women comprise 19.5% of the board members for Canada’s top 500
companies.2
• Just 8.5% of the highest-paid positions in Canada’s top 100 listed
companies are held by women.3

https://canadianwomen.org/the-facts/wome
n-and-leadership-in-canada/
 4.Higher Stock Prices
• According to McKinsey and
Company report “Delivering through
Diversity” (2018) report:
– Companies in the top quartile for racial
and ethnic diversity are 35 percent
more likely to have financial returns
above their respective national
industry medians.
– Companies in the top quartile for
gender diversity are 15 percent more
likely to have financial returns above
their respective national industry
medians.
Photo by Samson Creative. on Unsplash – Companies in the bottom quartile both
for gender and for ethnicity and race
are statistically less likely to achieve
above-average financial returns
4.Higher Market Reputation

https://www.airbnb.ca/diversity/belonging
 5.Lower Litigation Expenses
• It is against the law to
discriminate when hiring
• If an organization violates
equity laws they may end out
with costly and embarrassing
lawsuits
– In these cases the Ministry of
Labour (MOL) acts as a mediator
between the company and the
person in cases where litigation
is claimed due to unfair or
Photo by Aaron Burden on Unsplash unequal hiring practices, and the
company may choose to settle
the case outside the court.
 6.Higher Company Performance

Photo by Aaron Burden on Unsplash

 Challenges of Diversity
• 1.Similarity-attraction
phenomenon
• 2.Faultlines
• 3.Stereotypes

Photo by William Iven on Unsplash

 Similarity-attraction phenomenon
• Tendency to be attracted
to people who are similar
to ourselves and to avoid
or have conflict with
those who are different
• Similarity-attraction may
prevent some highly
qualified women,
minorities, or persons
with disabilities from
Photo by Marily Torres from Pexels
being hired
Seneca and Canada offer you a lifetime opportunity of making friends with people
who are not from your own country. This in itself is an education.
 Faultlines
As a result of similarity-attraction phenomenon

• Tendency for groups to

split into subgroups
based on similarities
• Over time members of
the different subgroups
might avoid
communicating with
other subgroups leading
to less information
sharing and
cohesiveness
Image by Werner Heiber from Pixabay
 Stereotypes
• Stereotypes are generalizations
about a particular group of
people
• Issue with stereotypes is that
people often use them to make
decisions based on assumptions
leading to unfair and inaccurate
decisions
– i.e. a hiring manager may not
select the most qualified
candidate as the candidate has a
tattoo( doubts seriousness of the
candidate)
• Being aware of stereotypes is
Photo by Matheus Ferrero on Unsplash the first step in preventing them
 Ways to Manage Demographic Diversity

• Build a culture of respecting

diversity
• Make managers accountable
for diversity
• Diversity training programs
• Review recruitment
practices to ensure fairness

Remember that DIVERSITY is more than

race, gender, ethnicity, sexual orientation.
Not only about who we are but also how
we think - See slide 23
Photo by rawpixel.com from Pexels
 Cultural Diversity
• Culture refers to values, beliefs, and
customs that exist in a society
• Understanding the role of national
culture for organizational behavior
may provide you with a competitive
advantage in your career
• Many employees might choose to live
and work aboard as an expatriate
– We may not realize how culture is
shaping our behavior until we leave our
own and go someplace else.
• Cultural differences may shape how
people dress, how they act, how they
form relationships, how they address Photo by Ali Yahya on Unsplash
each other, whatMythey eat, andinmany
Experiences the Middle East and Europe
 “a workplace can look as diverse as the United Nations, but
if the employees are not truly respected, not truly valued, not
truly involved, and not truly treated with dignity, what you
have is a great photo opportunity, not real inclusion.”
― Lee Cockerell,
Creating Magic: 10 Common Sense Leadership Strategies
from a Life at Disney

If you cannot RESPECT, you cannot have EMPATHY

Which means …

YOU will not be able to see the world from the other person’s eyes.
Differences in Cultures
 Let us
This completes Chapter 2

Now onto Chapter 3

Quizziz and Applied Weekly learning

Module details at the end of Chapter 3
Powerpoint.