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Non Verbal Communication

Non-verbal communication refers to communicating without words through body language, facial expressions, eye contact, space between individuals, time, color, appearance, gestures, and paralanguage. It includes various forms such as kinesics, oculesics, proxemics, haptics, chronemics, and appearance. Facial expressions, eye contact, posture, and gestures provide important information about one's thoughts and emotions. Paralanguage features like tone, pitch, and volume also influence communication. Together, non-verbal cues account for over 50% of the total communication between individuals.

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Akshay Sachdeva
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103 views

Non Verbal Communication

Non-verbal communication refers to communicating without words through body language, facial expressions, eye contact, space between individuals, time, color, appearance, gestures, and paralanguage. It includes various forms such as kinesics, oculesics, proxemics, haptics, chronemics, and appearance. Facial expressions, eye contact, posture, and gestures provide important information about one's thoughts and emotions. Paralanguage features like tone, pitch, and volume also influence communication. Together, non-verbal cues account for over 50% of the total communication between individuals.

Uploaded by

Akshay Sachdeva
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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NON VERBAL COMMUNICATION

Sapna Juneja

NON VERBAL COMMUNICATION


It

refers to all external stimuli other than spoken and written words and that includes body motion, characteristics of voice appearance and space distancing

FORMS OF NON VERBAL COMMUNICATION

Conscious Non-verbal Communication

Subliminal Non-verbal Communication

TYPES OF NON VERBAL COMMUNICATION

KINESICS (Body Language)

Kinesics includes all actions, physical or physiological, automatic reflexes, posture, facial expressions, gestures and other body movements.

FACIAL EXPRESSION

CONTD..

Facial expressions provide information about a communicators thought process. Facial expressions serve as a source of positive and negative feedback from receiver A Facial Expression is extremely communicative and can stand in for verbal communication Facial Expression reveals our emotional state. Human Face display 250,000 different expressions.

OCULESICS (Eye Contact)


Oculesics

is the way eyes are used during a communication exchange. This may include eye contact, avoidance of eye contact and all other eye movements.

CONTD.

Eye contact convey emotion, signal when to talk or finish, or aversion. Eye contact affects credibility Eye contact and length of eye contact Eye behavior may differ across culture

Good Eye contact enable the SENDER to determine whether the receiver is paying attention, showing respect, responding favorably or feeling distress. Good Eye contact enable the RECEIVER to determine speaker

POINTS TO REMEMBER

When speaking to a group look at everyone. Look at reactive listeners If you have trouble staring someone on the eye, look at something else on their face Do not look at floor or scripts Do not look at Bad listeners Look at people who are key decision makers

PROXEMICS (Space Language)


Proxemics is the study of nature, degree and effect of the spatial separation individuals naturally maintain. Personal Space is your bubble-the space you place between yourself and others. Distance between us and other people tells us something important about our relations and the nature of our communication with them.

INTIMATE SPACE LANGUAGE


-physical contact/touch to 18 inches Mostly family members, selected people enter this area. Often whispers take the place of loud words Not many words are used

PERSONAL SPACE LANGUAGE


18 inches to 4 feet For normal conversation with close friends Communication is mostly personal but relaxed and casual in nature Important decisions are taken in this circle

SOCIAL SPACE LANGUAGE


4 to 12 feet For conversation among Business acquaintances Mostly used for formal purposes, of paramount importance in business

PUBLIC SPACE LANGUAGE


12 feet to as far as we can see and hear For Public Speaking Need to raise our voice Communication becomes even more formal

Time, Color, Layout & Design


We communicate what time mean to us? North Americans are quite time conscious while people in east are quite relaxed about time. Different color are associated with different behavior patterns, attitudes and cultural background.

CONTD.

Pink-Girly, Black-Negative Feelings Green-Auspicious in Muslim Countries, related to Epidemic in Africa Need to choose right color of our clothing, home & office dcor for successful communication Layout and Design of office convey outlook/ vision of organization

POSTURE
Head Position Legs The angle of Body in Relation to other Body Relaxation and Tension Height

Posture and Messages


Slumped: Low spirit Erect: High spirit, Energy and Confidence Lean Forward: Open and interested Lean away: Defensive or disinterested Crossed arms: Defensive Uncrossed arms: Willingness to listen

GESTURES
Gestures are observed actions Unnatural Gestures Beneficial Gestures Conscious Gesture Spontaneous Gesture

APPEARANCE & ARTIFACTS

Contd

First impression is based on appearance. Clothes and other artifacts are Powerful signifiers, covey information about someones job, personality, social status, values &lifestyle Aspiring Professionals turn for help to Image Consultants

OLD and NEW

PARALANGUAGE
Tone Voice Inflection Have you met my wife before? Have you met my wife before? Have you met my wife before? Have you met my wife before? Have you met my wife before?

PARALANGUAGE
Pitch Variation Intensity or Volume Articulation Rhythm Quality

PARALANGUAGE
Dysfluency Tempo/Pacing Pause

THANK YOU

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