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Student Email Password Resets

The document provides information on assisting newly registered students with finding their username and email, setting up Microsoft Self-Service Password Reset methods, and resetting passwords. It details the various methods students can use to find their username and email, set up password reset options, and reset their password using Self-Service Password Reset.

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Alejandro Baron
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45 views30 pages

Student Email Password Resets

The document provides information on assisting newly registered students with finding their username and email, setting up Microsoft Self-Service Password Reset methods, and resetting passwords. It details the various methods students can use to find their username and email, set up password reset options, and reset their password using Self-Service Password Reset.

Uploaded by

Alejandro Baron
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Adult Education

IT Training
Student Emails and Password Resets
WHAT WE WILL COVER:

 Assisting Newly Registered Students With:


 Finding Their Username/Email

 Setting Up Their Microsoft Self-Service Password Reset Methods

 Using Microsoft Self-Service Password Reset (SSPR)


 Resetting Student Passwords

 Additional IT Resources For Students


1. Finding Usernames & Emails
Method #1: Check Personal Email

 New students receive an email from CCC after they register

 The email contains the following key information

 Username and email

 Student ID#

 Temporary Password

 Check the Spam or Junk Folder


Method #2: Online Utility

 Visit passwordreset.ccc.edu

 Click on ‘Retrieve your email

address’
Method #2: Online Utility

 Have the student input the following

information
 CCC ID#

 Date of Birth
2. Setting Up SSPR Methods
2. Setting Up SSPR Methods

What do Students Need?


 Students need the following:
 Their username or email address

 Their temporary password

 It’s important for students to have this information before attempting the
following steps.
2. Setting Up SSPR Methods

Go to mail.ccc.edu
2. Setting Up SSPR Methods

 This message appears the first time


you try to sign in
2. Setting Up SSPR Methods

Setup an Authentication Phone or Email


2. Setting Up SSPR Methods

Setup an Authentication Phone


2. Setting Up SSPR Methods

Setup an Authentication Phone


2. Setting Up SSPR Methods

Setup an Authentication Phone


3. Using the Self-Service
Password Reset (SSPR)
3. Resetting A Password

What do Students Need?

 Students need their username and/or email address

 Students need to have setup their password reset methods before using SSPR.

 SSPR will not work unless this is done first!


3. Using the Self-Service Password Reset (SSPR)

Multiple Ways to Reach the Page

 Visit passwordreset.ccc.edu
 Click on the first link

 Visit
https://passwordreset.microsoftonline.com
3. Resetting A Password

Using SSPR
3. Resetting A Password

Using SSPR
3. Resetting A Password

Using SSPR
3. Resetting A Password

Using SSPR

 Students can choose one of several


password reset methods.

 Methods are only available if they


were setup previously!!
3. Resetting A Password

Type the code that was sent by email or text


3. Resetting A Password

Password Must Follow These Rules


3. Resetting A Password

Type The New Password Twice


3. Resetting A Password

Success!
4. Additional IT Resources
4. IT Resources

What If I Still Need Help?

Option #1

 If students encounter issues at any of the steps above, whether it’s finding a
username or a temporary password, they can reach out to the CCC HelpDesk

 Call this number: (312) 553-2600

 IT Staff available Monday through Friday, from 8:00am – 5:00pm


4. IT Resources

What If I Still Need Help?

Option #2

 Reach out to Wright College IT Staff

 Students can email us at [email protected]

 Walk-ins are welcome between 8:00am – 6:00pm


Summary

What are the Takeaways?


 The information in this training should be communicated to students before
the semester begins, or should be reviewed on the first day.

 Ask students to check their personal emails! Much of their CCC information is
there.

 Students should setup their SSPR methods as soon as they can.

 Students should reset their password afterwards.


Summary

What are the Takeaways?


 Students should try to reset their passwords on their own first before reaching
out for additional support.
 Goal is to have students be comfortable with our technology and to learn with each
other.

 The CCC HelpDesk and Wright IT Staff are available to help, but:
 Our resources are limited

 We are trying to avoid resetting passwords for an entire class at once!

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