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Enable citizens to report MCC/

Expenditure violation
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 Agenda
• What is cVIGIL?
• Unique Features?
• How it works?
• Applications and dashboards.
• cVIGIL Users?
• How to use, with live demo?
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 What is cVIGIL?
cVIGIL provide time-stamped evidentiary proof of
Model code of conduct / Expenditure Violation by
empowering every citizen to click a photo or video by
using his or her smartphone. Application has below
unique features
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 cVIGIL offering
Web based Application Mobile App(Android)

ECI Citizen

CEO Investigator(FST)

DEO Observer

ARO Monitor(DEO/CEO)

Decider(ARO/RO)
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 cVIGIL Model?
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 cVIGIL Users?
• Log a complaint
Citizen • View status of complaint

• ECI/CEO/DEO can view complaint

Monitor • Highlight the case

• Assign complaint to FST

DCC • User management

• Accept the case

FST • Submit report

• View the cases

Decider(RO/ARO) • Decide on the case

• View the complaint

Observer • Comment on submitted report
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 cVIGIL installation Steps.
1. Setup all DEOS from CEO dashboard
2. Setup all AROs/ROs from DEO dashboard
3. Setup all Flying Squads for ACs from DEO
dashboard
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 Login Using CEO Mobile
Number
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Click on User Management to
Create DEOs
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 Creating new DEO/ARO/RO or
CEO Supervisor
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 ROs/AROs can be created from DCC dashboard and
CEO dashboard both in similar way.
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 What are Field Units in
cVIGIL?
Flying Squads, Static Surveillance Team, VST, Others
are termed as Field Units, Which comprises of 2 main
members
1. magistrate
2. Inspector

3. magistrate-Can directly login with mobile number

and OTP
4. Inspector- will require pin from magistrate as he
authorized inspector to file a report on a case
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 Setup all Field Units for ACs from DEO dashboard click
on ‘cVIGIL Investigator List’
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 Create FST for all ACs
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 Add mobile numbers for magistrate and
inspector for each team
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 This completes the setup now lets talk about the goals
which we have to achieve before election
announcement.
setup all DEOs for every district in your state.
setp all AROs for every assembly in your state.
create all Fiield Units in every assembly in your state.
File a specific number of complaints(from Cvigil
training app) as per the list shared earlier and take action
from ARO on each complaint.
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 Citizen Training App:
prerequisite
The User must have a smartphone with Android 4.1.X
or Jellybean version
The mobile phone must have camera.
The connection should be preferably with 4G/ 3G
connection.
The transmission of cVIGIL complaints requires
internet bandwidth.
The User must make sure the GPS is turned on.
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 Citizen Training App:
prerequisite
Location service must be on and the application must
access to location service.
The app must be given permission of camera to take
pictures and record videos.
The app must be given permission to access photos/
media and files on the device.
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 Citizen training App: steps to
install
• Step 1: A User can go to https://cvigil.eci.gov.in.
• Step 2: Click on User Manuals - cVIGIL then click
on cVIGIL Citizen App (Training) v1.0 Download
and install the Election Commission of India’s
cVIGIL Citizen Training Application in any Android
smartphone.
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Citizen training App vs normal citizen
app on play store
Citizen traing app is use to file dummy complaint and
will work before election announcements.
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 Citizen App: How to use?
• After installation of App, Login
screen gives a user two options to
sign in the application
• Anonymously i.e. without
sharing your personal details
• By registering personal details,
including name, address and
mobile number.
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 Citizen App: How to use?
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 Citizen App: How to use?
• Sign in using mobile number and OTP
• Enter your mobile number
• Tap on send OTP(one time password)
• Enter OTP and verify mobile number
• On user profile screen enter your Name, Address, State,
District, Assembly and Pin Code
• Select checkbox and click on Verify Now icon
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Citizen App: File a complaint?
• Step 1: Capture photo or video of the MCC/
expenditure violation incident.
• Step 2: Preview of captured picture/video
• Step 3: Enter the Additional Location info to help in
identification of the exact location by a Flying
Squad.
• Step 4: Select the nature of her complaint
• Step 5: Enter precise description of the incident in
the provided space.
• Step 6: Click on submit after entering mandatory
fields
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Citizen App: File a complaint?
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Citizen App: File a complaint?
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 Citizen App: complaint status
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 Citizen App: success stories
• App has been a huge success in the recently held 5 states
elections, statistics for correct cases / total case for same
are given below
• Chhattisgarh: 1120/ 1850 (61%)
• Madhya Pradesh: 2477/ 3986 (62%)
• Mizoram: 8/ 66 (12%)
• Rajasthan: 3541/4436 (80%)
• Telangana: 6106/ 8712 (70%)
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 Citizen App

Quick Live Demo

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 DCC Dashboard
After logging to DCC dashboard from DEO mobile
number created by CEO, DCC can view complaint filed
in his particular district in real time,indicated by a bell
sound and timer starts for 5 mins within which he can
drop or assign to a particular field unit belongs to a AC.
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Get live complaint on DCC
dashboard
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Use legend and map to distinguish AC of a particular case
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 DCC Dashboard

Quick Live Demo

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 cVIGIL Investigator App
Allows Field Teams to promptly investigate MCC/
Expenditure violation incidents.
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 cVIGIL Investigator App
• Role of Investigator
• To receive the cases assigned from DCC
• To accept or reject the assignment
• To reach to the place of incidence
• To investigate the incidence with photos and
documents through the mobile app
• To submit the report to the ARO/ RO as the case
may be through the mobile app
• To use the app to conduct suo-moto inquiry and
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Investigator App: How to use?
• Download the App from cVIGIL website
• Install the App on mobile with good internet speed
and GPS enabled
• Installation steps
• Go to the Downloads folder on your mobile device
• Double click on the downloaded file and then tap on
Install apk
• Now, click on “I Agree” to accept the terms &
conditions
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Investigator App: How to use?
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Investigator App: How to use?
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 Investigator App: Live view
• Field unit will see three color icons
• Blue: New cases
• Purple: Accepted cases
• Red: Overdue cases
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 Investigator App: case details
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 Investigator App: reply
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 Investigator App: suo moto
• A Field Unit can click on Suo Moto Report from the menu,
if he/ she notices a MCC/Expenditure violation incident and
wants to immediately send their reply to the RO/ ARO
• Step 1: Select Type of Incident.
• Step 2: Location will be automatically captured.
• Step 3: Enter your Report.
• Step 4: Capture and attach the pictures of incident.
• Step 5: Click on Submit Report.
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 Investigator App: suo moto
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 Investigator App

Quick Live Demo

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 cVIGIL Observer App
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 cVIGIL Observer App
• Role of cVIGIL Observer
• It is meant for general observers, expenditure
observers, police observers
• Observers can observe the cases falling under their
jurisdictions
• Give observation after the investigation is complete
by FST.
• Observer can comment only, after a Field Unit have
submitted ‘action taken’ reports on them.
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 Observer App: how to use?
• Download from website
• Install the App
• Accept terms and conditions
• Allow permissions for GPS
• Login with username/password provided by ECI
• Ready to use
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 Observer App: how to use?
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 Observer App: Live cases
• Live Cases screen displays the list of live cases and
location of FST.
• Observer will see three icons to identify complaints in
different stages of action.
• New: is denoted by Blue marker, which represents the
count of new cases.
• Assigned: is denoted by purple flag, which displays the
count of assigned cases to the FST.
• Replied: is denoted by yellow flag, displays the count of
cases replied the by the FST/ RO.
• Decided: is denoted by Green marker, which represents
the count of total decided cases.
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 Observer App: Live cases
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 Observer App: submit report
• After going through the
• description and content
• of report given by the
• Field Unit, the Observer
• clicks on Make Observation
• icon to give his inputs.
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 Observer App: Flying Squad
• List of Field Unit can be shown
• On the screen. Also observer
• Can view the details of the
• FST Team like Name and
• Designation.
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 cVIGIL Decider(RO/ARO)
• Play important role for complaint resolution
• Decide on the cases investigated by field units
• Drop, dispose or escalate within the time limit
prescribed
• Bypass Investigator in case of delay
• Dispose of the escalated cases to NGSP in the
stipulated timelines.
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 Decider Dashboard
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 Decider Dashboard
• RO/ARO Action items:
• Drop: The RO/ ARO will only drop the case if after
the investigation or otherwise, the case is found to be
incorrect
• Dispose: RO/ ARO finds that the case has already
been addressed by the field unit or the same can be
addressed at his level then and their itself.
• Escalate: If case found correct but beyond his/her
power jurisdiction or which require more
investigation. In that case, that Returning Officer can
escalate the case by giving full case information to
National Grievance Service Portal for further action
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 Decider Dashboard
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 Decider Dashboard

Quick Live Demo

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 cVIGIL Decider App
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 cVIGIL Decider App
• Role of Decider
• Decider will have access to all MCC violation
complaints and can take actions on cVIGIL cases
after report submission by Field Unit.
• After reviewing the case, Decider has three
options to decide the case before submitting it -
• DROP
• DISPOSE
• ESCALATE
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 Decider App: Live view
• Field unit will see three color icons
• Purple : Pending cases
• Yellow : Investigated cases
• Grey : Dropped cases
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 Decider App: case details
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Decider App: reply to citizen
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 cVIGIL Monitor App
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 cVIGIL Monitor App
• Allows CEO, DEO and ECI officials to see MCC /
Expenditure violation complaints directly on their mobile
devices
• ECI officials can view all the complaints
• CEO can view complaints for their state
• DEO can view complaints for their District
• ECI/CEO/DEO can highlight the complaint for early
resolution/urgent case/VIP/ Extensive enquiry
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 Monitor App: steps to install
• Download from https://cvigil.eci.gov.in
• Installation
• Go to the Downloads folder on your device.
• Double click on the downloaded file and then tap on
Install apk.
• Click on “I Agree” to accept the terms & conditions.
• Click on Allow button to give permissions to the app
for using the Phone State, SMS and Location.
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 Monitor App: How to use?
• Step 1: Enter your mobile number
• Step 2: Tap on Send OTP(One time password)
• Step 3: To verify your account, enter the 4-digit OTP
number sent on your mobile number.
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 Monitor App: How to use?
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 Monitor App: How to use?
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 Tips
• Complaint should be filed from each District
• Complaint should be assigned to every FST belong to each
RO/ARO at least once
• KML file visible on both CEO(state) and DCC(district)
Dashboard should be verified
• SUO A MOTO case should be used wisely, FST should
reply ownly on the particular case as SUO MOTO is a new
complaint filed by FST.
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 cVIGIL User Manuals &
FAQ
• https://cvigil.eci.gov.in/theme/user-manual
.html
• https://support.ecitech.in
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 Thanks!
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