Employability skills

Personal & professional skills

2020

lecture 1
Own responsibilities and performance objectives

− Personal responsibilities:

Direct and indirect positive relationships,

internal and external communication,
adaptability and flexibility,
open to learning and development,
communication and interpersonal relationships

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Content vocabulary

• active listening
• body language • ethics
• work ethic • workers’
compensation
• flexibility
• minimum wage
• networking
• compensatory time
• trade publications • foundation
• Employment
• service learning legislation • responsibility
• performance • collective bargaining
• prioritize • discrimination
• empathy • sexual harassment
• probation

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The program

Hopes, concerns
Value of employability skills
Existing knowledge
Background to project and model
Explanation of embedding
Examples of embedding – before and after

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Overview of the eight employability skills

communication
teamwork
problem solving
initiative and enterprise
planning and organising
self-management
learning
technology

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Definition of
employability skills

… the skills required not only to gain

employment or establish an enterprise, but also
to progress within an enterprise or expand
employment capability, so as to achieve one's
potential and contribute successfully to
enterprise strategic directions.
‘Employability Skills for the Future’ (DEST 2002), prepared by
ACCI and BCA

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Employability skills and key
competencies
Key competencies
Employability skills
communicate ideas and information
work with others and in teams initiative and enterprise
solve problems learning
plan and organise activities
use technology self-management
collect, analyse and organise information communication
use mathematical techniques and ideas teamwork
problem solving
planning and organising
technology

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Definitions of the two

Key competencies
essential to preparation for Employability skills
employment referred to as generic capabilities, enabling
generic to kinds of work and work skills or even key skills
organisations describe non-technical skills and competencie
equipping individuals to participate which play a significant part in contributing to
effectively in a wide range of social an individual’s effective and successful
settings including workplaces and participation in the workplace
adult life more generally highly transferable and support the
involving the application of accomplishment of the task-based activities
knowledge and skill central to any role
being able to learn
being amenable to credible
assessment Madrid Campus: C/Numancia 6, 28039 Madrid [email protected]
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Communication

Skills that contribute to productive and

harmonious relations between employees and
customers

Examples?

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 Describe howLearning Outcome
strong communication 1 will improve your
skills
career outlook, strengthen your credibility, and help you succeed
in today’s competitive digital age marketplace.

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© 2019 Cengage Learning®. May not be scanned, copied or duplicated, or posted toCh. 1 / Slide
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 Mastering the Tools for Success in the Twenty-First
Century Workplace
Communication Skills in
a Competitive, Networked
World:
Mobility and access 24/7

Skills always on display

A learned ability, not

inborn Madrid Campus: C/Numancia 6, 28039 Madrid [email protected]
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 Strong Communication Skills:
Your Key to Success

1 Most desirable
competencies
in employers’ view

2
Critical to effective job
placement,
performance, and
career advancement

3
“Career sifter,” leading
to great job
opportunities or out
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the
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scanned, copied or duplicated,
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Ch. 1 / Slide
 What Are
Communication Skills?
Traditional New
abilities requirements
Reading Media savvy, credibility
Listening Analytical thinking
Nonverbal skills Teamwork
Speaking Positions requiring people
Writing skills more likely to resist
automation
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© 2019 Cengage Learning®. May not be scanned, copied or duplicated, Ch. 1 / Slide
 The Digital Revolution
Social media are playing
an increasingly prominent
role in business.

Life-changing critical
judgments about people
are being made based
solely on their writing
ability.
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 The Digital Revolution
Writing matters more than ever;
digital and social media require
more of it, not less.

Messages travel instantly to

distant locations to potentially
huge audiences.

Work teams collaborate even

when physically apart.
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 Workplace Survival Skills
“Communication makes the world go round.
It facilitates human connections, and allows us
to learn, grow and progress. It’s not just about
speaking or reading, but understanding what is
being said—and in some cases what is not
being said.”
—Richard Branson, business tycoon, investor,
and philanthropist
[Source: Branson, R. (2015, May 11). My top 10 quotes on communication. ]

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© 2019 Cengage Learning®. May not be scanned, copied or duplicated, or posted toCh. 1 / Slide
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 The Digital Revolution and You
Your reputation and personal
credibility are vital assets.

Even technical fields require

communication skills.

Professional workplace writing

is in your future.
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© 2019 Cengage Learning®. May not be scanned, copied or duplicated, or posted toCh. 1 / Slide
a publicly
Madrid Campus: C/Numancia 6, 28039 Madrid [email protected]
Barcelona Campus: Carrer d'Aragó, 179 08011 Barcelona +34 930 086 588
Madrid Campus: C/Numancia 6, 28039 Madrid [email protected]
Barcelona Campus: Carrer d'Aragó, 179 08011 Barcelona +34 930 086 588
2. Hopes and concerns?

Let’s discuss your hopes and

concerns about employability
skills in VET, given:
they are now, or soon will be,
embedded in all Training
Packages

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3. What value are they?

As a VET practitioner, what

value do you attach to
employability skills?

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3. What is the value of employability
skills?

Please complete Handout 3

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4. Potted history of employability skills
since 2002

Please see Handout 4 for the 20022005: Numerous

potted history, including: research reports,
Key report: ‘Employability Skills eg DEST, NCVER
for the Future’ (DEST 2002),
prepared by ACCI and BCA

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5. New terminology for employability
skills

Facets are the aspects of the ES that skills frameworks

the sample of employers surveyed Employability Skills Summary
identified as being important work
skills
Employability Skills Framework
Some Industry Skills Councils have
their own customised employability

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5. New terminology for employability
skills

Please see wording about This sample also includes the

employability skills from a Employability Skills Framework
sample Training Package – from the 2002 report and an
Handout 5 industry skills council’s
framework, as well as an
Employability Skills Summary

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6. A competency unit with embedded
employability skills

Please see example in the

resources supplied – Handout
6
Let’s note where the
employability skills are
embedded

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6. A competency unit before and after
employability skills are embedded

Please see example in the versions

resources supplied – Handout
7
Please comment on any
differences you notice,
between the before and after

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11. The model, section 7
Let’s examine the
suggested good practice
strategies for:

Learning
Teaching/training
Assessing
Reporting
How do these strategies
differ from your current
approaches?
What do you think of these
suggestions? Madrid Campus: C/Numancia 6, 28039 Madrid
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11. The model, section 8
Read through
each TP

Examine
how ES are
Please note the checklist of incorporated
good practice preparatory
actions in Section 8.
Which of these good practice Look for
steps do you already take? relationships
between ES

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11. The model, section 9

Please consider the skills

required

How many of these do you

already have?

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12. Remaining issues for you

Please share issues you will

now follow up
Please complete the personal
PD planner sheet, Handout 13

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What are the key take-home messages
today, for you?

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Case study

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Goals of Business Communication

Receiver Understanding

Receiver Response

Favorable Relationship

Organizational Goodwill

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Types of communication

Three broad categories of communication in business

1. Internal Operational

2. External Operational

3. Personal

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Function of business communication
1.To inform

2.To persuade

3.To promote goodwill

External communication with

Internal communication with Customers
Superiors Suppliers
Coworkers Government agencies
Subordinates The public

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NTERNAL OPERATIONAL

All communication that occurs in conducting work WITHIN a business

This is communication among the company’s workers that is done to implement the business’s operating plan

OPERATING PLAN is the procedure that the business has developed to do what it was formed to do – e.g. to manufacture products / provide a service or / sell goods.

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Internal-Operational communication takes many forms

Includes orders / instructions that supervisors give to workers, as well as oral exchanges among workers
about work matters

Also includes reports workers prepare concerning sales / production / inventories / finance / maintenance.

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Internal-Operational communication

Also includes all email messages workers write in carrying out their assignments

Much of the Internal-Operational communication is performed on computer networks

On Emails / Intranet / common Portals etc – for workers who may be in same office or anywhere else in the world.

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EXTERNAL-OPERATIONAL

Work-related communication that a business does with people / groups outside the business

Communication with its publics – suppliers / service companies / customers & general public.

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EXTERNAL-OPERATIONAL

Includes all of business’s efforts at Direct selling / Sales brochures / telephone call-backs follow-up
service calls etc

Also includes advertising ( communication with potential customers ) Radio / TV / Print media /
Websites / Point-of-purchase display material.

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EXTERNAL-OPERATIONAL

All these play important role in business’s plan to achieve its objectives

Also in same category: All that a business does to improve Public Relations including planned
advertising, community service of employees, environment friendliness of products & facilities.

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Content of business communication

Clarity, warmth & understanding they display also sends a message. The positiveness of this
message is what we refer to as Good Business Etiquette

Good Business Etiquette contributes greatly to a company’s Good Image.

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Importance of External-Operational

Communication to a business hardly requires comment

Every business depends on outside people & groups for its success, and BECAUSE success of a
business depends on its ability to satisfy customers’ needs, it must communicate effectively with its
customers.

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Importance of Internal-Operational

Businesses also depend on each other in production & distribution of goods & services

This inter-dependence also requires good communication

Like Internal-Operational communication, External-Operational Communication is also vital to a company’s success

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PERSONAL COMMUNICATION

Not all communication that occurs in a business is Operational

Much of it is without purpose as far as the operating plan is concerned. Such communication is called Personal

Personal Communication is the exchange of information & feelings in which we human beings engage whenever we come
together. We are social animals – we have a need to communicate, and we will communicate even when we have little or
nothing to say .We spend much of our time with friends in communication.

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PERSONAL COMMUNICATION

Even total strangers are likely to communicate when placed together – e.g. on an airplane / in a waiting room

Such communication also occurs in the workplace, and it is a part of the communication activity of any
business; Although not part of the business’s operation plan, personal communication have significant effect
on the success of that plan.

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PERSONAL COMMUNICATION

This effect is a result of the influence that personal communication can have on the attitude of the
employees

Employee’s attitudes toward the business, each other, and assignment directly affect their
productivity. Nature of conversation in a work situation affects attitudes.

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PERSONAL COMMUNICATION

In a work situation where heated words & flaming tempers are often present, the employees are not likely to make their usual
productivity efforts

However, a rollicking, jovial work situation is likely to have an equally bad effect on productivity

Somewhere between these extremes lies the ideal productive attitude.

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PERSONAL COMMUNICATION

Also affecting the employees’ attitude is the extent of personal communication permitted

Absolute denial could lead to emotional upset, because most of us hold on very tight to our right to communicate;
On the other hand, excessive personal communication could interfere with work done. Middle ground is probably
the best

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Overview

1. Regarded the major channels to transmit the information in business communication

2. Described the components of the interactive communication process
3. Studied four theories of organizational communication
4. Explain the differences between some approaches of organizational communication
5. Examined whole process and main stages of business communication

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Case study

What is ROI – return rate of such event?

https://www.youtube.com/watch?v=Z5Px0_nUY18

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Home assignment

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