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Brillante - Emotional Intelligence People Skill

The document discusses emotional intelligence, including defining it, strategies for enhancing it, and characteristics of emotionally intelligent people. It also discusses people skills and strategies for improving them. Emotional intelligence involves self-awareness, managing emotions, and social skills.

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Mark Olitin
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30 views52 pages

Brillante - Emotional Intelligence People Skill

The document discusses emotional intelligence, including defining it, strategies for enhancing it, and characteristics of emotionally intelligent people. It also discusses people skills and strategies for improving them. Emotional intelligence involves self-awareness, managing emotions, and social skills.

Uploaded by

Mark Olitin
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Emotional Intelligence

Learning Objectives
1. Define Emotional Intelligence
2. Identify the strategies and recommended tools in
enhancing emotional intelligence.
3. Enumerate the characteristics of an emotionally
intelligent person .
Emotional Intelligence (EQ)
- can bring about maintaining a healthy and purposeful
relationship with others that may best depict a socially literate
person.
- Goleman (1996) defines Emotional Intelligence (EQ) as the
ability to:
1. Recognize, understand, and manage own emotions.
2. Recognize, understand, and influence the emotions of
others.
Strategies for Enhancing
Emotional Intelligence
1 Think about feelings

A person has to be sensitive to one's and others


feelings to come up with the right manner of
approach or appropriate response.
2 Pause
This is about taking a moment to stop and think
before doing anything to refrain from resorting
to an unsound decision at the height of anger.
Strive to control one's thought
3
This is controlling the reaction to
emotions by focusing on one's thoughts in
harmony with goals and values.
4 Benefit from criticism

Criticism, even not delivered in a


favorable way, is an opportunity to learn
and it gives idea on how others think
about you.
5 Show authenticity

This is saying what we mean with what


we say and we have to stick on to our
values and principles.
6 Demonstrate empathy

Whenever we show empathy to others,


such as understanding their thoughts and
feelings, we can easily establish a
connection with them.
7 Praise others

This is by way of acknowledging and


appreciating others toward attaining self -
fulfillment and building trust.
8 Give helpful feeback

Although negative feedback may hurt


one's feelings, at some point, it can be
turned constructive for one's
improvement.
9 Apologize

Saying sorry demonstrates humility, a


quality that will naturally win others as
you value the relationship more than the
ego.
1 Forgive and forget

0
Forgiving and forgetting prevent others from
holding emotions and allowing one to move
forward.
1 Keep our commitments

1
The habit of keeping one's word in things,
either big or small, develops a strong
reputation for reliability and
trustworthiness.
1 Help others
One way to positively win others is
2through helping them because listening to
and helping them can build trust and
inspire them to follow.
Protect ourselves from
1 emotional sabotage
3This is being wise enough in protecting
ourselves when others attempt to manipulate
our emotions for personal sake.
Recommended Tools in
Enhancing Emotional Intelligence
Emotional Literacy Workshop
Emotional Literacy Museum
Mixed Emotions Cards
eMotion Cards
Biodots
Bingo Emotions
Feeling Faces
Six Seconds Emotional Intelligence Assessment
The Zoo: Animal Workshop
Face Workshop
The Machine Transformer
Tower Building
Build Me a House
Internalization Activity
Mirroring and Unmasking Activity
Ten characteristics of an emotionally
intelligent person
Empathy
- is the capacity to understand or feel what another person is
experiencing from within their frame of reference.
- Greater Good Science Center in UC Berkeley laid down
two different types of Empathy, namely:
A. Affective Empathy
B. Cognitive Empathy
In a busy office, a manager noticed a colleague struggling to meet a
deadline. Recalling times when they felt overwhelmed, the manager
approached with understanding, offering to help lighten the workload
and suggesting effective time management strategies based on their
own experiences. This act of recognizing their own past challenges
allowed the manager to provide practical support and encouragement,
easing the colleague's stress and fostering a sense of teamwork.

Self - Awareness
Curiosity
- It is the willingness to learn and improve.
When one is curious, he/she is passionate
and therefore, he/she is driven to be at
his/her best.
Analytical Mind
- It pertains to be critical thinker that
analyzes and processes all new
information that comes his/her way and
see if they can extract ways to improve.
Belief
- It is the power of believing in one's self, both at
present and the future. It is a matter of affirming
that people and things in one's life happen for a
reason and that everything will ultimately turn out
to be good.
At a birthday party, a person notices their friend admiring a book displayed on the shelf,
so they discretly jot down the title to consider it as a future gift. While shopping with
their sibling, they remember them mentioning they needed new headphones, so they
suggest checking out the electronics section together. When planning a weekend getaway
with friends, they suggest activities that align with everyone's interests and preferences,
ensuring everyone has a good time. During a group project at work, they notice a
colleague struggling with a particular task, so they offer assistance without hesitation,
understanding their need for support. Their attentiveness to others' wants and needs
fosters stronger connections and contributes to a harmonious environment in various
situations.

Needs and Wants


Passion
- It is the natural desire, instinct, drive,
ambition, and motivated love for a subject or
someone. More so, it brings positive energy
that helps sustain and inspire one to keep
going.
When faced with a setback at work, someone sees it as an opportunity to learn
and grow, rather than dwelling on the negative. They approach the situation with
a positive attitude, believing that they can overcome obstacles with determination
and resilience. Instead of complaining about the challenge, they focus on finding
solutions and staying hopeful about the outcome. They encourage their colleagues
to stay motivated and keep pushing forward, inspiring a sense of optimism within
the team. Their upbeat demeanor helps create a supportive and uplifting work
environment where everyone feels empowered to face challenges head-on.

Optimism
Adaptability
- It is an important recognition and the ability
to make or remake decisions in one's best
interest. It is also determining when to continue
his/her course, or when is the time for a
change.
A student notices a classmate struggling with a difficult concept and offers to study
together to help them grasp the material. They patiently explain the concepts in a
clear and understandable way, ensuring their classmate feels supported and
encouraged. During group projects, they actively contribute ideas and listen to their
teammates' suggestions, aiming to create a collaborative and productive
environment. When a friend expresses uncertainty about their career path, they offer
to brainstorm ideas and provide guidance based on their own experiences. Their
willingness to go the extra mile to support others demonstrates their genuine desire
to see those around them succeed.

Desire to help others succeed


People Skills
According to Wikipedia, people Skills are patterns of behavior and
behavioral interactions.
For Thompson (2009), this is an area of exploration about how a
person behaves and how he/she is perceived irrespective of his/her
thinking and feeling.
Honey (2001) defines it as the dynamics between personal ecology
(cognitive, affective, physical and spiritual dimensions) and it's
function with other people's personality styles in numerous
environments (life events, institutions, challenges, etc.)
Strategies in obtaining good
people skills
1. Good communication skills
2. Conflict resolution skills
3. The value of patience
4. Tolerance and understanding

In general, there are 5A's to improve skills, namely:


(1) acceptance; (2) appreciation; (3) approval; (4)
admiration; and (5) attention.
Ten essential people Skills to
succeed
1. Being socially assertive
2. Crafting a memorable presence
3. Mastering communication
4. Sustaining lasting confidence
5. Being an excellent conversationalist
6. Being highly likable
7. Being exceptional at decoding emotions
8. Pitching ideas
9. Being charismatic
10. Being an influential leader
"To be yourself in a world that is
constantly trying to make you something
else is the greatest accomplishment."
- Ralph Waldo Emerson
T HAN K
YOU

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