Human

Human Resource
Resource SECTION
SECTION 11
Nature
Nature of
of
Management
Management Human
Human Resource
Resource
Management
Management
TENTH
TENTHEDITON
EDITON

Robert L. Mathis  John H. Jackson

Chapter 1

Changing
ChangingNature
Natureof
ofHuman
Human
Resource
ResourceManagement
Management

PowerPoint Presentation
© 2003 Southwestern College Publishing. All rights reserved.
by Charlie Cook
 Learning
Learning Objectives
Objectives

After you have read this chapter, you should be

able to:
– Define HR management and explain why managers
and HR staff must work together.
– List and define the seven categories of of HR
activities.
– Identify three challenges facing HR today.
– Describe the four roles of HR management.
– Discuss why ethical issues affect HR management.

© 2002 Southwestern College Publishing. All rights reserved. 1–2

 Nature
Nature of
of Human
Human Resource
Resource Management
Management
 Human Resource Management
– The design of formal systems in an organization to
ensure effective and efficient use of human talent
to accomplish organizational goals.
 Who Is an HR Manager?
– In the course carrying out their duties, every
operating manager is, in essence, an HR manager.
– HR specialists design processes and systems that
operating managers help implement.

© 2002 Southwestern College Publishing. All rights reserved. 1–3

 Typical
Typical Division
Division of
of HR
HR Responsibilities
Responsibilities
 HR Unit  Managers
– Develops legal, effective – Advise HR of job openings
interviewing techniques – Decide whether to do own
– Trains managers in final interviewing
conducting selection – Receive interview training
interviews from HR unit
– Conducts interviews and – Do final interviewing and
testing hiring where appropriate
– Sends top three applicants – Review reference
to managers for final information
review – Provide feedback to HR
– Checks references unit on hiring/rejection
– Does final interviewing and decisions
hiring for certain job
classifications
Figure 1–1
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 HR
HR Activities
Activities
 HR Planning and Analysis
 Equal Employment Opportunity
 Staffing
 HR Development
 Compensation and Benefits
 Health, Safety, and Security
 Employee and Labor/Management Relations

© 2002 Southwestern College Publishing. All rights reserved. 1–5

 HR
HRManagement
Management
Activities
Activities

Figure 1–2
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 HR
HR Management
Management Challenges
Challenges

 Economic and Technological Changes

– Shift in jobs for manufacturing and agriculture to
service industries and telecommunications.
– Pressures of global competition causing firms to
adapt by lowering costs and increasing productivity.
– Growth of information technology (Internet).

© 2002 Southwestern College Publishing. All rights reserved. 1–7

 Jobs
Jobs of
of the
the Future
Future

Source: U.S. Department of Labor, Bureau of Labor Statistics, 2001. Figure 1–3
© 2002 Southwestern College Publishing. All rights reserved. 1–8
 HR
HR Management
Management Challenges
Challenges

 Workforce Availability and Quality

– Inadequate supply of workers with needed skills for
“knowledge jobs”
– Education of workers in basic skills
 Growth in Contingent Workforce
– Increases in temporary workers, independent
contractors, leased employees, and part-timers
caused by:
• Need for flexibility in staffing levels
• Increased difficulty in firing regular employees.
• Reduced legal liability from contract employees

© 2002 Southwestern College Publishing. All rights reserved. 1–9

 HR
HR Management
Management Challenges
Challenges

 Demographics and Diversity Issues

– More diversity of race, gender, age, and ethnicity in
the U.S. workforce
 Balancing Work and Family
– Dual-career couples
– Single-parent households
– Decline in the “traditional family”
– Working mothers and family/childcare
– Single employee “backlash” against family-oriented
programs.

© 2002 Southwestern College Publishing. All rights reserved. 1–10

 New
New Moms
Moms in
in the
the Workforce
Workforce

Source: U.S. Census Bureau, 2000. Figure 1–4

© 2002 Southwestern College Publishing. All rights reserved. 1–11
 HR
HR Management
Management Challenges
Challenges

 Organizational Restructuring, Mergers, and

Acquisitions
– “Right-sizing”—eliminating of layers of
management, closing facilities, merging with other
organizations, and outplacing workers
• Intended results are flatter organizations, increases in
productivity, quality, service and lower costs.
• Costs are survivor mentality, loss of employee loyalty,
and turnover of valuable employees.
– HR managers must work toward ensuring cultural
compatibility in mergers.

© 2002 Southwestern College Publishing. All rights reserved. 1–12

 Different
Different Roles
Roles for
for HR
HR Management
Management

Figure 1–5
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 HR
HR Management
Management Roles
Roles
 Administrative Role
– Clerical and administrative support operations (e.g.,
payroll and benefits work)
 Employee Advocate Role
– “Champion” for employee concerns
• Employee crisis management
• Responding to employee complaints
 Operational Role
– Identification and implementation of HR programs
and policies—EEO, hiring, training, and other
activities that support the organization.

© 2002 Southwestern College Publishing. All rights reserved. 1–14

 How
How HR
HR Spends
Spends Its
Its Time
Time

Source: Adapted from “How Much Time Should Your HR staff Spend on Recruiting?”
Human Resources Department Management Report, June 2000, p. 6. Figure 1–6
© 2002 Southwestern College Publishing. All rights reserved. 1–15
 Strategic
Strategic Role
Role for
for HR
HR
 HR becomes a strategic business partner by:
– Focusing on developing HR programs that enhance
organizational performance .
– Involving HR in strategic planning at the onset.
– Participating in decision making on mergers,
acquisitions, and downsizing.
– Redesigning organizations and work processes
– Accounting and documenting the financial results of
HR activities.

© 2002 Southwestern College Publishing. All rights reserved. 1–16

 Overview
Overview of
of HR
HR Management
Management Roles
Roles

Figure 1–7
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 Ethics
Ethics and
and HR
HR
 What is Ethical Behavior?
– What “ought” to be done.
– Dimensions of decisions about ethical issues in
management:
• Extended consequences
• Multiple alternatives
• Mixed outcomes
• Uncertain consequences
• Personal effects

© 2002 Southwestern College Publishing. All rights reserved. 1–18

 Ethics
Ethics and
and HR
HR (cont’d)
(cont’d)
 Responding to Ethical Situations
– Guided by values and personal behavior “codes”
that include:
• Does response meet all applicable laws, regulations,
and government codes?
• Does response comply with all organizational
standards of ethical behavior?
• Does response pass the test of professional standards
for ethical behavior?

© 2002 Southwestern College Publishing. All rights reserved. 1–19

 Ethical
Ethical Issues
Issues in
in Management
Management
 Most Common Forms of Unethical Conduct
– Lying to supervisors
– Employee drug use or alcohol abuse
– Falsification of records
 International Ethical Issues
– Gift giving and bribery
– Discrimination in hiring and treatment
 Addressing Ethical Issues
– Code of ethics
– Training managers and employees

© 2002 Southwestern College Publishing. All rights reserved. 1–20

 HR
HR Management
Management Competencies
Competencies and
and Careers
Careers
 HR Generalist
– A person with responsibility for performing a variety
of HR activities.
 HR Specialist
– A person with in-depth knowledge and expertise in
a limited area of HR.
 Important HR Capabilities:
– Knowledge of business and organization
– Influence and change management
– Specific HR knowledge and expertise

© 2002 Southwestern College Publishing. All rights reserved. 1–21