WORKPLACE

ETIQUETTE
Presented by Dimple Parmar
What is Workplace
Etiquette?
• Whether you are starting your first internship or have
many years of professional experience under your belt,
how you present yourself to others in the workplace
matters.
• Setting a professional tone is crucial to building new
relationships and ensuring you have a positive,
successful experience in the workplace.
• Workplace etiquette means the socially acceptable ways
that we interact with one another and behave in our
workplace.

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 What is the take away of this session ?

After attending this session you What will we discuss?

will able to understand – What
behavior does Workplace
Etiquette includes ?  OFFICE ETIQUETTE
 MEETING ETIQUETTE
Here is the answer …  EMAIL ETIQUETTE
 The way you relate to your  PHONE ETIQUETTE
co-workers
 Your behavior while at work
 What you are wearing ?
 How you speak/communicate
with people

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 OFFICE ETIQUETTE

BE ON TIME PROFESSIONAL
APPEARANCE

By arriving early, you allow

yourself a few extra minutes to Dressing professionally
think through your schedule increases your self- confidence.
and you appear more confident, With great self-confidence, you
poised, and in control. tend to be more comfortable in
tough or new situations, which
will increase your odds of
succeeding

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 BODY LANGUAGE
 Watch your Body Language
Facial expressions. The human face is extremely
expressive, able to convey countless emotions
without saying a word. Body movement, Posture,
Gestures, Eye contact, Touch, Space, Voice and
more.
 Be Respectful
Listen, Affirm, Serve, Be Kind, Be Polite, Be
Thankful.
 Show Genuine Interest on Other
Look them in the eye, Call them by name, Pay
attention, Provide encouragement, Offer words of
praise, Ask questions, Acknowledge people.

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 HANDSHAKE
 A firm and strong handshake imparts the first
impression about your personality in the business field.
When you offer a firm handshake and introduce
yourself looking them in the eye, you make the first
impression on your employees, managers and even
business prospects.
 A good firm handshake is a universal sign of strength
and assuredness. A firm (but not crushing) handshake is
a sign of mutual respect from both parties.
 The Handshake Should Last About 2-5 Seconds. The
two handed handshake: Usually seen among Politicians,
this type of handshake is said to convey the meaning of
warmness, friendly, honest and trustworthy. But there's
a catch here: if his/her left hand is staying on your
hand, it is a sincere handshake.
 If the handshake is limp and floppy like a dead fish, it
reveals a lack of commitment, indifference, and even
weakness. It gives the message that the person can
easily become submissive

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INTERDUCING OTHERS
 It makes them feel more comfortable and allows
them to socialize with others. And also helps them
to "break the ice” when meeting new people .
Learn names and learn them quickly. A good tip
for remembering names is to use a person's name
three times within your first conversation with
them. Also, write names down and keep business
cards. People know when you don't know their
names and may interpret this as a sign that you
don't value them.
 Be Polite and Professional in all Communication
Forms Being aware of and respect the feelings of
other people. Be professional in verbal,
nonverbal, written and visual communication.
 Be Personal but Professional You want to be
friendly, but you don't want to be creepy. Respect
people's privacy, I must not cause others to think
that you're playing favoritism

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 GOSSIPS
 Avoid Gossips - It Destroys friendships and divides
people by its very nature, gossip is adversarial and
also it degrades your character.
 How you treat people says a lot about you. Don't
make value judgments on people's importance in the
workplace or speak negatively about your co
workers, even if you find yourself frustrated over a
certain situation. Be thoughtful about how you
interact with your supervisor's, peers, and
subordinates as well.

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 WORK SPACE & WORK
PLACE CLEAN
You may spend more waking hours in work spaces than in your home
space so:
Keep the space professional and neat with appropriate personal touches!
People will see the space and consider it a reflection of you.
 Whether it is a cubicle or office, respect others" space. Don't just walk
in; knock or make your presence gently known. Don't assume
acknowledgement of your presence is an invitation to sit down; wait
until you are invited to do so.
 Don't interrupt people on the phone, and don't try to communicate with
them verbally or with sign language. You could damage an important
phone call.
 Limit personal calls, especially if you work in a space that lacks a door.
 Learn when and where it is appropriate to use your cell phone in your
office.
 Food consumption should generally be regulated. Smells and noise
from food can be distracting to others trying to work.
Keep your Workplace Clean - Use proper storage for everything, Get rid
of what you don't use, Use dustbins as per the types of waste.

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PROFESSIONAL ATTIRE
Dressing & Grooming Standards
 Dress - Follow your office dress code. Employees
are not entertained to wear round neck T-shirts,
shorts, sweatpants, rubber slipper and any obscene
clothing inside the premises:
 Hair - Should be conservative, well maintained and
cut short. Moustaches / beards neatly trimmed or
face clean shaven daily.
 Nails - Clean and dirt free. Should be cut short and
filed neatly.
 Ornaments - None. Except for obligatory rings.
 Footwear - Leather laced shoes with socks. Socks
must be in dark colors (black, brown, dark blue or
gray) and coordinated with the trousers. Footwear
must be well-maintained, and shoes must be
polished.

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 Meeting Etiquette refers to codes of behavior an individual ought to follow while attending meetings and discussions.

This can easily be the most intimidating part of starting a new job. The environment of a meeting requires some careful
navigation to maintain your professional image, whether the meetings are one-on-one, with several colleagues or with
external clients.

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 MEETING ETIQUETTE- DO’S & DON’TS

 On Time  Talk constantly

 Listen Carefully  Eating
 Can drink water / Tea  Checking Phone
 Taking Notes  Being Late
 Be Focused  Causing Interruptions
 Ask Questions  Taking it personal

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 What is email etiquette?

Email etiquette means the principles that guide our behavior when sending and
receiving emails. This code of conduct includes guidelines regarding appropriate
language, spelling, grammar, and manners.

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 EMAIL ETIQUETTE- DO’S & DON’TS

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• Include a salutation and a closing Dear Sir / Madam • Don't use passive or abusive language
• Thanks & Regards / Kind Regards • Don't punctuate poorly by including too many exclamation
points (!!!) or emotions.
• Respond promptly, Be concise and to the point
• Don't forget your audience - use formal language when
• Check for proper spelling, grammar & punctuation writing to your Manager / Boss.
(Proof read is must)
• DON'T WRITE IN ALL CAPITAL LETTERS.
• Write clear & searchable email subject line
• Don't use fancy fonts which are not easy to read
• Identify your self clearly
.• Don't forward spam emails, hoaxes, jokes, Don't introduce
• Don't use text message language.( 2mrw/hwru/gd/pls a new subject line in the middle of an email thread
rep)
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1) Phone etiquette is the way you use manners to represent yourself and your business to customers via
telephone communication. This includes the way you greet a customer, your body language, tone of voice,
word choice, listening skills and how you close a call.

2) Good phone etiquette plays a large part in maintaining a strong connection with your customers and
ensuring an air of professionalism.

3) Good phone etiquette can separate you from the rest of the market and encourage customers to call back
once more.
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 PHONE ETIQUETTE

The following etiquettes should keep in our mind while speaking with some one on phone...
 Answer the call within 3 rings.
 Immediately introduce and greet.
 Speak loud and clear. Do not scream.
 Use proper language and tone. Use speaker phone when necessary.
 Always sound positive and cheerful.
 Be patient and do active listening, do not interrupt.
 Incase of missed calls, return the call within a reasonable period of time.
 Ask before putting someone on hold, on speaker or transferring a call.
 Use of personal calls should be very minimal.
 Let the caller hang up first
 Do not eat or chew something while speaking on phone.
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THANK YOU!