ServiceNow Capability Map

Template

Speaker Name
Asset number: 0002488

November 2023
User instructions
PLEASE REMOVE THIS SLIDE BEFORE PRESENTING
• Who: This deck is built for delivery of a ServiceNow product/capability. The delivery of this deck may be
undertaken by Customers, ServiceNow Partners and ServiceNow Expert Services. Assigned Business Process
Analysts, Business Process Consultant, Technical Consultants and/or Developers will normally be responsible for its
delivery.
• Why: We want to make it easier for you by spending more time on the implementation and build, not creating
workshop materials. The purpose of this presentation is to help customers map out the capabilities through the
products you own and where they are on your implementation journey and adoption plan.

© 2023 ServiceNow, Inc. All Rights Reserved. 2

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© 2023 ServiceNow, Inc. All Rights Reserved. 3

ServiceNow
Capabilities Map

© 2023 ServiceNow, Inc. All Rights Reserved. 4

 Full Capability Map
Engagement Customer Portal Email CTI/IVR Virtual Agent Live Chat Universal Request Walk-up Experience Employee Center Mobile App Workspaces Sidebar Discussions Now Assist Panel

Customer Experience & Industry Solutions Technology Excellence Employee Experience Operational Excellence Hyperautomation & Low-code
Customer Service MgmtField Service Financial ITSM/ IT Operations IT Asset Application HR Service Delivery Workplace Service Integrated Risk Enterprise Asset App Automation
Mgmt Services Ops DevOps Mgmt Mgmt Portfolio Mgmt Delivery Mgmt Mgmt Engine Engine
Financial Service Data Business Application
Customer Case Mgmt Work Order Mgmt Incident Mgmt Discovery Software Asset Mgmt HR Case Mgmt Workplace Case Mgmt Policy & Compliance Enterprise Asset Mgmt App Engine Studio Integration Hub
Model Inventory

Problem Mgmt Content Library & Application Enterprise Asset

Customer Data Dynamic Scheduling Payment Operations Service Mapping Campaign Automation Workplace Reservation Risk Mgmt App Template RPA Hub
Service Rationalization Lifecycle Mgmt
and Dispatch
Change Mgmt Service Graph Technology Portfolio Ent. Onboarding & Workplace Space Enterprise Asset
Engagement Messenger Card Operations SaaS License Mgmt Audit Mgmt Delegated Development Unattended Robots
Connectors Mgmt Transitions Mapping Inventory Mgmt
Planned Work Mgmt
Targeted Release Mgmt Software Spend Employee Journey Workspace Visitor Indoor Mapping for Unlimited custom Apps Attended Robots
Document Processor Firewall Audit Mgmt Privacy Mgmt
communications Detection Strategic Portfolio Mgmt Asset and tables
Territory Planning
Request Mgmt License and cloud cost Mgmt Employee Document Indoor Mapping App Engine Mgmt Document Intelligence
Task Intelligence Field Service Contractor Loan Operations Certificate Mgmt
simulator Mgmt Third-party Risk ESG Mgmt Center
Mgmt Demand Mgmt Mgmt
Communities & Asset and Cost Mgmt ESG Mgmt Automation Center
Deposit Operations Tag Governance SAM Success Tracking Listening Posts Legal Service Delivery Now Assist for Creator
Knowledge Mgmt Vendor Risk Mgmt
Dispatcher Workspace
Innovation Mgmt Employee Growth & Stream Connect for
Proactive Customer Continual Improvement Agent Client Collector Hardware Asset Mgmt ESG Metric Definition
Development Third-party Risk Mgmt Apache Kafka
Service Operations Vault
Now Assist for FSM Manufacturing Project & Portfolio Legal Request Mgmt
Digital Portfolio Mgmt Hardware Asset Mgmt ESG Workspace
Playbook for CSM Event Mgmt Now Assist for HRSD
OT Manager
Lifecycle Mgmt Business Continuity Platform Encryption Clean Core with
Resource Mgmt Legal Matter Mgmt
DevOps Change Hardware Asset Mgmt Supplier Lifecycle App Engine
Workforce Optimization Healthcare & Life Sciences Velocity Metric Intelligence
Manufacturing Process Reservation Operations Cloud Encryption
Manager
Health & Safety Legal Counsel Center Business Continuity ERP Customization
Hardware Content Investment Funding
DevOps Config Mgmt mining
Predictive AIOps Supplier Mgmt Zero Trust Access
Now Assist for CSM Healthcare Data Model Library
Business Impact Workspace
ITSM Success Indoor Mapping for Roadmap Planning Contact Tracing
Public Sector Dashboard Health Log Analytics Analysis (BIA) Supplier Data Privacy
Patient Support Services Asset
Telco, Media & Public Sector Digital Employee Health onboarding
Agile Development Crisis Mgmt
Now Assist for ITSM Site Reliability Screening Log Export Services
Technology Services Core Supplier collaboration
Pre-visit Mgmt Operations Security
Scaled Agile portal
Telco & Technology Constituent Experience Operations Framework Employee Travel Safety Sourcing & Code Signing
ITOM Accelerate Supplier
Provider Service Mgmt EMR Operations Mgmt Operational Security Incident Procurement OpS
Government agent Health & Safety intelligence
Response Test Mgmt
experience
Technology Intelligent CMDB Dashboard Procurement Case
Service Bridge Search Account Payable
Clinical Device Mgmt Vulnerability Response Workplace PPE Mgmt
OT Visibility Timecards Operations
Now Assist for ITOM Inventory Mgmt
Assurance Workflow Procurement Workspace Account Payable
OT Vulnerability VR Patch Orchestration
Response Now Assist for SPM Workplace Safety Mgmt Invoice Processing
Order Mgmt Data Loss Prevent. Inc. ShoppingHub
OT Service Mgmt Health & Safety Testing
Response
Purchase and Receipt
Automation

Core Services Intelligence & Generative AI Admin & Configuration Integration Services Security and Compliance
Service Catalog Performance Analytics Admin Center Web services ACL & Roles Database Encryption
Knowledge Mgmt Natural Language Understanding Web UI & Mobile Builder Import & Export LDAP Integration Cloud Encryption

Now Platform ® Service Level Mgmt Predictive Intelligence Process Automation Designer Inbound Email Instance Security Center Column Level Encryption ENT
CMDB / CSDM Process Mining Flow Designer Embedded Integrations Multi-factor authentication Full Disk Encryption
Survey and Assessments Now Assist for Search Advanced Work Assignment Integration Hub Antivirus Scanning CLE Enterprise KMF
One
Data Model Reports and Dashboards Now Assist for Virtual Agent Automated Test Framework Integration with Microsoft Teams Data Certification Vault
Visual Task Board Now Assist framework Seamless upgrades Instance data replication Subscription Mgmt
© 2023 ServiceNow, FEDRAMP / GCC
Inc. All Rights Reserved. 5
Document Mgmt Generative AI Controller Domain Separation Generative AI solution
Adoption Plan for [Customer] Deployed
Subscribed but
not used
Not subscribed Proposed

Engagement Customer Portal Email CTI/IVR Virtual Agent Live Chat Universal Request Walk-up Experience Employee Center Mobile App Workspaces Sidebar Discussions Now Assist Panel

Customer Experience & Industry Solutions Technology Excellence Employee Experience Operational Excellence Hyperautomation & Low-code
Customer Service MgmtField Service Financial ITSM/ IT Operations IT Asset Application HR Service Delivery Workplace Service Integrated Risk Enterprise Asset App Automation
Mgmt Services Ops DevOps Mgmt Mgmt Portfolio Mgmt Delivery Mgmt Mgmt Engine Engine
Financial Service Data Business Application
Customer Case Mgmt Work Order Mgmt Incident Mgmt Discovery Software Asset Mgmt HR Case Mgmt Workplace Case Mgmt Policy & Compliance Enterprise Asset Mgmt App Engine Studio Integration Hub
Model Inventory

Problem Mgmt Content Library & Application Enterprise Asset

Customer Data Dynamic Scheduling Payment Operations Service Mapping Campaign Automation Workplace Reservation Risk Mgmt App Template RPA Hub
Service Rationalization Lifecycle Mgmt
and Dispatch
Change Mgmt Service Graph Technology Portfolio Ent. Onboarding & Workplace Space Enterprise Asset
Engagement Messenger Card Operations SaaS License Mgmt Audit Mgmt Delegated Development Unattended Robots
Connectors Mgmt Transitions Mapping Inventory Mgmt
Planned Work Mgmt
Targeted Release Mgmt Software Spend Employee Journey Workspace Visitor Indoor Mapping for Unlimited custom Apps Attended Robots
Document Processor Firewall Audit Mgmt Privacy Mgmt
communications Detection Strategic Portfolio Mgmt Asset and tables
Territory Planning
Request Mgmt License and cloud cost Mgmt Employee Document Indoor Mapping App Engine Mgmt Document Intelligence
Task Intelligence Field Service Contractor Loan Operations Certificate Mgmt
simulator Mgmt Third-party Risk ESG Mgmt Center
Mgmt Demand Mgmt Mgmt
Communities & Asset and Cost Mgmt ESG Mgmt Automation Center
Deposit Operations Tag Governance SAM Success Tracking Listening Posts Legal Service Delivery Now Assist for Creator
Knowledge Mgmt Vendor Risk Mgmt
Dispatcher Workspace
Innovation Mgmt Employee Growth & Stream Connect for
Proactive Customer Continual Improvement Agent Client Collector Hardware Asset Mgmt ESG Metric Definition
Development Third-party Risk Mgmt Apache Kafka
Service Operations Vault
Now Assist for FSM Manufacturing Project & Portfolio Legal Request Mgmt
Digital Portfolio Mgmt Hardware Asset Mgmt ESG Workspace
Playbook for CSM Event Mgmt Now Assist for HRSD
OT Manager
Lifecycle Mgmt Business Continuity Platform Encryption Clean Core with
Resource Mgmt Legal Matter Mgmt
DevOps Change Hardware Asset Mgmt Supplier Lifecycle App Engine
Workforce Optimization Healthcare & Life Sciences Velocity Metric Intelligence
Manufacturing Process Reservation Operations Cloud Encryption
Manager
Health & Safety Legal Counsel Center Business Continuity ERP Customization
Hardware Content Investment Funding
DevOps Config Mgmt mining
Now Assist for CSM Predictive AIOps Supplier Mgmt Zero Trust Access
Healthcare Data Model Library
Business Impact Workspace
ITSM Success Indoor Mapping for Roadmap Planning Contact Tracing
Public Sector Dashboard Health Log Analytics Analysis (BIA) Supplier Data Privacy
Patient Support Services Asset
Telco, Media & Public Sector Digital Employee Health onboarding
Agile Development Crisis Mgmt
Now Assist for ITSM Site Reliability Screening Log Export Services
Technology Services Core Supplier collaboration
Pre-visit Mgmt Operations Security
Scaled Agile portal
Telco & Technology Constituent Experience Operations Framework Employee Travel Safety Sourcing & Code Signing
ITOM Accelerate Supplier
Provider Service Mgmt EMR Operations Mgmt Operational Security Incident Procurement OpS
Government agent Health & Safety intelligence
Response Test Mgmt
experience
Technology Intelligent CMDB Dashboard Procurement Case
Service Bridge Search Account Payable
Clinical Device Mgmt Vulnerability Response Workplace PPE Mgmt
OT Visibility Timecards Operations
Now Assist for ITOM Inventory Mgmt
Assurance Workflow Procurement Workspace Account Payable
OT Vulnerability VR Patch Orchestration
Response Now Assist for SPM Workplace Safety Mgmt Invoice Processing
Order Mgmt Data Loss Prevent. Inc. ShoppingHub
OT Service Mgmt Health & Safety Testing
Response
Purchase and Receipt
Automation

Core Services Intelligence & Generative AI Admin & Configuration Integration Services Security and Compliance
Service Catalog Performance Analytics Admin Center Web services ACL & Roles Database Encryption
Knowledge Mgmt Natural Language Understanding Web UI & Mobile Builder Import & Export LDAP Integration Cloud Encryption

Now Platform ® Service Level Mgmt Predictive Intelligence Process Automation Designer Inbound Email Instance Security Center Column Level Encryption ENT
CMDB / CSDM Process Mining Flow Designer Embedded Integrations Multi-factor authentication Full Disk Encryption
Survey and Assessments Now Assist for Search Advanced Work Assignment Integration Hub Antivirus Scanning CLE Enterprise KMF
One
Data Model Reports and Dashboards Now Assist for Virtual Agent Automated Test Framework Integration with Microsoft Teams Data Certification Vault
Visual Task Board Now Assist framework Seamless upgrades Instance data replication Subscription Mgmt
© 2023 ServiceNow, FEDRAMP / GCC
Inc. All Rights Reserved. 6
Document Mgmt Generative AI Controller Domain Separation Generative AI solution
Thank you