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3conflicts Problem Solving, Impulse Control

The document discusses several topics related to conflict and decision making in groups. It describes that all groups encounter conflict and outlines some causes of conflict. It also provides guidance on how to deal with conflict productively and make decisions as a team, including considering different perspectives and reaching agreements.

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VISMAYA VINOD NAIR 22BCY10227
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© © All Rights Reserved
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Download as PPTX, PDF, TXT or read online on Scribd
14 views

3conflicts Problem Solving, Impulse Control

The document discusses several topics related to conflict and decision making in groups. It describes that all groups encounter conflict and outlines some causes of conflict. It also provides guidance on how to deal with conflict productively and make decisions as a team, including considering different perspectives and reaching agreements.

Uploaded by

VISMAYA VINOD NAIR 22BCY10227
Copyright
© © All Rights Reserved
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Conflict

• All groups encounter conflict (both task and relational)


• We think of conflict in negative terms: shouting, arguing,
aggressive and passive resistance
• Conflict is often interaction between different personality types
• We often avoid and ignore conflict
• We are often unaware of potentially positive outcomes of
conflict
• We must learn to manage conflict productively
• Conflict must have some conclusion
Causes of conflict

• Diverse/conflicting worldviews, values, attitudes, and


personalities, perceptions

• Different needs, expectations, Communication problem

• Limited time and resources

• Ambiguous roles and leadership

• Unclear administrative procedures, reward structures, and


decision making strategies
Dealing with conflict
• Confront the opposition
• Define the conflict mutually
• Communicate feelings and positions
• Communicate cooperative intentions
• Take the other person’s perspective
• Motivate to negotiate
• Reach a mutually satisfying agreement
DECISION MAKING
How do teams make decisions?

 Creativity in team decision making — guidelines for


brainstorming:
– Hold a group discussion to come to a common
idea
– All criticism is ruled out.
– Participation of each is important.
– Building on one another’s ideas is encouraged.
Management - Chapter 16
4
DECISION MAKING
How do teams make decisions?
 Creativity in team decision making — steps in the
nominal group technique:
– Ideas are discussed and clarified in a round-robin
sequence without any criticism

– Members individually and silently follow a written voting


procedure.

– Everything should be documented and signed by every


team member

Management - Chapter 16
5
Reality Testing

• Difference between conscious and unconscious is more blurry than we


believe
• Egos ability to employ reality testing is one of the markers to gage
between conscious and unconscious
• used by some therapists to assist clients in distinguishing their internal
thoughts, feelings and ideas from the events, which are based within
reality.
• it is the ability to see a situation for what it really is, rather than what
one hopes or fears it might be
• Why is reality
• People who experience altered states of consciousness
• Alcohol/Drug dependency
• Meditative States
• Fatigue(tiredness)
• Psychotic disorders, psychotic depressing
• https://www.youtube.com/watch?v=onWVPzcwvv0
REALITY TESTING

IMPORTANACE
• It allows us to distinguish between what is real
and what isn’t.
• It allows us to judge situations appropriately.
• Allows us to notice our own feelings and what
they mean.
• Gives us a basis of comparison.
• Allows us to improve how we react to
situations.
• Be objective
• See a situation from as many angles as possible.
• Take time to make a judgement about a situation
• Other people have their own thoughts and feelings
• Think and then react
• Are you reacting too greatly or not enough?
• Think about how much emotion or feeling each situation
truly requires.
• Seek external perspectives
• Ask a friend for their perspective.
• Take a moment to consider the possible outcomes
• sometimes silence or time to reflect can be beneficial.

• .
Problem Solving & Impulse control
Leadership Dilemma:-What is important for us
to know and do right now!!”(Problem solving)

The answer always requires disciplined thinking


before taking any action(impulse control)
o sib leP ro b lem satw o rkp lace
P

• Collaborate and work with different people


• Meet targets and deadlines
• Work with tight budgets
• To gain praise of supervisors
• Work within the norms and culture of
organization
• Communication problems
• Attitude problem
• Poor performance
• Discrimination/ harassment
Steps for Effective Problem Solving in the Workplace

1.Identify the issues.

2. Understand everyone's interests.

3. List the possible solutions (options)

4. Evaluate the options.

5. Select an option or options.

6. Document the agreement(s).

7. Agree on contingencies, monitoring, and evaluation.


Impulse control at workplace
The degree to which a person can control the desire for
immediate gratification or other
Performance

Future IMPULSE More Friends


Adaptation CONTROL

More
Professionalism
How to manage your impulse
• Create awareness about your impulses and those which
potentially cause problems,
• Plan of action – develop a problem solving action plan Delay
action – if you can concentrate on your breathing, repeating a
word or counting, you can overcome the impulse with distraction
and time
• Act mindfully – notice your impulses without attaching or acting
on them
• Ask someone you trust – a colleague, family member or friend –
for regular feedback
• Don’t expect your behaviour to change overnight- but do keep
working on it,
• https://www.youtube.com/watch?v=xDlOdFTlxCU&t=16s

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