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Eng - OB - Chap 6 - Communication - Student

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9 views

Eng - OB - Chap 6 - Communication - Student

Uploaded by

hami.ducthien
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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You are on page 1/ 16

TRƯỜNG ĐẠI HỌC BÁCH KHOA HÀ NỘI

VIỆN KINH TẾ VÀ QUẢN LÝ

Organization behavior

PhD. Nguyen Thanh Huong


School of Economics and Management
HANOITRƯỜNG
UNIVERSITY
ĐẠI OF
HỌCSCIENCE AND TECHNOLOGY
BÁCH KHOA HÀ NỘI
VIỆN
SCHOOL KINH TẾ VÀ
OF ECONOMICS ANDQUẢN LÝ
MANAGEMENT

CHAPTER 6:
Communication in
Groups and Organizations

Thanh Huong Nguyen, PhD


Department of Management Science and Law
CONTENT
● Concepts and function of communication
● Communication process
● Common forms of communication
● Computer- aided communication
● Barriers to effective communication

3
Functions of Communication
Communication
The transference and the understanding of meaning.

Communication
CommunicationFunctions
Functions
1.
1. Control
Controlmember
memberbehavior.
behavior.
2.
2. Foster
Fostermotivation
motivationfor
forwhat
whatisisto
tobe
bedone.
done.
3.
3. Provide
Provideaarelease
releasefor
foremotional
emotionalexpression.
expression.
4.
4. Provide
Provideinformation
informationneeded
neededto
tomake
makedecisions.
decisions.

© 2005 Prentice 10–4


Elements of the Communication Process
● The sender
● Encoding
● The message
● The channel
● Decoding
● The receiver
● Noise
● Feedback
© 2005 Prentice Hall Inc. All rights reserved.
The Communication Process
● Channel
● The medium selected by the sender through which the
message travels to the receiver.
● Types of Channels
● Formal Channels
● Are established by the organization and transmit messages that are
related to the professional activities of members.
● Informal Channels
● Used to transmit personal or social messages in the organization.
These informal channels are spontaneous and emerge as a response
to individual choices.
10–6
© 2005 Prentice Hall Inc. All rights reserved.
Interpersonal Communication
● Oral Communication
● Advantages: Speed and feedback.
● Disadvantage: Distortion of the message.
● Written Communication
● Advantages: Tangible and verifiable.
● Disadvantages: Time consuming and lacks feedback.
● Nonverbal Communication
● Advantages: Supports other communications and provides
observable expression of emotions and feelings.
● Disadvantage: Misperception of body language or gestures can
influence receiver’s interpretation of message.
© 2005 Prentice Hall Inc. All rights reserved.
Computer-Aided Communication
● E-mail
● Advantages: quickly written, sent, and stored; low cost for
distribution.
● Disadvantages: information overload, lack of emotional
content, cold and impersonal.
● Instant messaging
● Advantage: “real time” e-mail transmitted straight to the
receiver’s desktop.
● Disadvantage: can be intrusive and distracting.
10–8
© 2005 Prentice Hall Inc. All rights reserved.
Computer-Aided Communication (cont’d)
● Intranet
● A private organization-wide information network.
● Extranet
● An information network connecting employees with
external suppliers, customers, and strategic partners.
● Videoconferencing
● An extension of an intranet or extranet that permits face-
to-face virtual meetings via video links.
© 2005 Prentice Hall Inc. All rights reserved.
Knowledge Management (KM)

Knowledge Management
A process of organizing and distributing an
organization’s collective wisdom so the right
information gets to the right people at the right time.

Why
WhyKM KMisisimportant:
important:
Intellectual
Intellectualassets
assetsare
areas
asimportant
importantas
asphysical
physicalassets.
assets.
When
Whenindividuals
individualsleave,
leave,their
theirknowledge
knowledgeand
andexperience
experience
goes
goeswith
withthem.
them.
AAKM
KMsystem
systemreduces
reducesredundancy
redundancyand
andmakes
makesthe
the
organization
organizationmore
moreefficient.
efficient.

© 2005 Prentice 10–10


Choice of Communication Channel
Channel Richness
The amount of information that can be transmitted
during a communication episode.

Characteristics
CharacteristicsofofRich
RichChannels
Channels
1.
1. Handle
Handlemultiple
multiplecues
cuessimultaneously.
simultaneously.
2.
2. Facilitate
Facilitaterapid
rapidfeedback.
feedback.
3.
3. Are
Arevery
verypersonal
personalinincontext.
context.

© 2005 Prentice 10–11


Barriers to Effective Communication
Filtering
A sender’s manipulation of information so that it will
be seen more favorably by the receiver.

Selective Perception
People selectively interpret what they see on the
basis of their interests, background, experience, and
attitudes.

Information Overload
A condition in which information inflow exceeds an
individual’s processing capacity.

© 2005 Prentice 10–12


Barriers to Effective Communication (cont’d)
Emotions
How a receiver feels at the time a message is received
will influence how the message is interpreted.

Language
Words have different meanings to different people.

Communication Apprehension
Undue tension and anxiety about oral
communication, written communication, or both.

© 2005 Prentice 10–13


Communication Barriers Between Men and
Women

●Men talk to: ●Women talk to:


●Emphasize ●Establish
status, power, connection and
and intimacy.
independence. ●Criticize men for
●Complain that not listening.
women talk on ●Speak of
and on. problems to
●Offer solutions. promote
© 2005 Prentice 10–14
Cross-Cultural Communication
● Cultural Guide
Barriers
● Semantics
Assume differences until similarity is proven.
● Word connotations
Emphasize description rather than interpretation or evaluation.
● Tone differences
Practice empathy.
● Differences
Treat your interpretations
among perceptions
as a working hypothesis.

© 2005 Prentice 10–15


Communication Barriers and Cultural Context

High-Context Cultures
Cultures that rely heavily on nonverbal and subtle
situational cues to communication.

Low-Context Cultures
Cultures that rely heavily on words to convey
meaning in communication.

© 2005 Prentice 10–16

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