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GE 2 Fifth Exam Topics

The document discusses different types of communication used in work environments including formal verbal communication, informal communication, visual communication, and written communication. It also discusses strategies for improving communication in the workplace like defining goals and listening, and types of communication materials like memos, letters, and meeting minutes.

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Runner Nga Hitsuraan
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10 views23 pages

GE 2 Fifth Exam Topics

The document discusses different types of communication used in work environments including formal verbal communication, informal communication, visual communication, and written communication. It also discusses strategies for improving communication in the workplace like defining goals and listening, and types of communication materials like memos, letters, and meeting minutes.

Uploaded by

Runner Nga Hitsuraan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Communication for

Work Purposes
GENERAL CATEGORIES OF OFFICE
COMMUNICATION VERBAL
COMMUNICATION
FORMAL COMMUNICATION
Conferences, meetings, seminars, address, training are the common formal verbal
communication

INFORMAL COMMUNICATION
This type of communication does not follow the conventional rules. It is deployed in
all possible directions: downward, upward, lateral, or diagonal. This has become the
source of all rumors and gossips.
GENERAL CATEGORIES OF OFFICE
COMMUNICATION VERBAL
COMMUNICATION
VISUAL COMMUNICATION
It depends on interaction and visual skills of employees. It comprises of
presentations, display charts, figures, and graphics.

WRITTEN COMMUNICATION
It comprises of electronic and office memoranda, emails, training materials, and
documents. Text messages, email, IMs are some of the informal written
communications.
OTHER STRATEGIES OF COMMUNICATION
TEAM BUILDING
1. Increase Employee Engagement
2. Innovation
3. Growth
4. Strong Management
IMPROVING COMMUNICATION IN THE
WORKPLACE

1. Define goals and expectations


2. Clearly deliver your message
3. Choose your medium carefully
4. Keep everyone involved
5. Listen and show empathy
COMMUNICATION MATERIALS IN THE
WORKPLACE

1. Minutes of the Meeting


2. Memoranda
3. Letter of Request
4. Business Letters
Writing a
memorandum
Memo
This is the most common kind of business
correspondence, memos are used to present
data, announcement of meetings or their
results, announce or suggest policies, request
action, and for recommendations, explain
procedures and perform other functions.
What is a memo?
A memorandum or memo helps members of an organization communicate
and share information that is relevant to people within the organization. Memos
usually contain information that affects those within a particular organization.
They allow members or departments within an organization to communicate and
relay information. Memos frequently address a small or large group of people, but
some of the memos you write may be intended for one person.
Memo
a. Make sure the subject line states precisely what
you’re writing.
b. Consider how much background information
you’ll need to .for the reader.
c. Ask yourself what kinds of information the
reader will need and how detailed it should be.
d. Determine the need of conclusion.
Several Kinds of Memo
Announcement of Meeting
Date, time and place; details
concerning matters to be discussed;
indication of any materials participants
need to bring.
Several Kinds of Memo
Announcement of Appointment
Name of appointee and position;
appointee’s background and
qualifications; duties of job if unfamiliar
to readers.
Several Kinds of Memo
Report of Safety Violation
Location and nature of violations;
unless the information is obvious, the
regulations violated; why violations are
dangerous and how to correct them.
Several Kinds of Memo
Report of Minor Mishap
When, where, and why mishap
occurred; results of mishap; how to
prevent recurrence.
Writing the Memo’s
Heading
Writing the Memo’s Heading

Format the heading properly. The heading should be at the top of the page, aligned to the left-hand
side of the page. Capitalize the words “TO:”, “FROM:”, “DATE:”, and “SUBJECT:”.
A sample heading would look like:
TO: Name and job title of the recipient
FROM: Your name and job title
DATE: Complete date when the memo was written
SUBJECT: (or RE:) What the memo is about (highlighted in some way)
When constructing the heading, be sure to double space between sections and align the text.
Writing the Memo’s body
Writing the Body of the Memo
Consider who the audience should be. In order to get people to read and respond
to the memo, it’s important to tailor the tone, length, and level of formality of the
memo to the audience who will be reading it. Doing this effectively requires that
you have a good idea of who the memo is intended for.
Think about your audience’s priorities and concerns are.
Try to anticipate any questions your readers might have. Brainstorm some content for the memo,
such as examples, evidence, or other information that will persuade them.
Considering the audience also allows you to be sensitive to including any information or
sentiments that are inappropriate for your readers.

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