Chapter 5

Innovative EC Systems: From E-Government to

E-Learning, Collaborative Commerce, and C2C Commerce
Learning Objectives
1. Describe various e-government initiatives.
2. Describe e-government activities and
implementation issues including e-government 2.0
and m-government.
3. Describe e-learning, virtual universities, and e-
training.
4. Describe e-books and their readers.

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Learning Objectives
5. Describe knowledge management and dissemination
as an e-business.
6. Describe and discuss online advisory systems.
7. Describe collaborative e-commerce.
8. Describe collaboration 2.0.
9. Describe C2C activities in e-commerce.

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E-Government: An Overview
e-government
E-commerce model in which a government entity buys
or provides goods, services, or information to
businesses or individual citizens
government-to-citizens (G2C)
E-government category that includes all the
interactions between a government and its citizens
Electronic Voting
Electronic Benefits Transfer

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E-Government: An Overview
government-to-business (G2B)
E-government category that includes interactions
between governments and businesses (government
selling to businesses and providing them with services
and businesses selling products and services to the
government)
Government E-Procurement
Group Purchasing

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E-Government: An Overview
government-to-government (G2G)
E-government category that includes activities within
government units and those between governments
government-to-employees (G2E)
E-government category that includes activities and
services between government units and their
employees
Internal Efficiency and Effectiveness (IEE)

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E-Government: An Overview
IMPLEMENTING E-GOVERNMENT
THE TRANSFORMATION TO E-GOVERNMENT
Government 2.0
How government makes use of Web 2.0 technologies
to interact with citizens and provide government
services
The Promise of Government 2.0

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E-Government: An Overview
mobile government (m-government)
The wireless implementation of e-government mostly
to citizens but also to businesses
The Benefits of M-Government
Some Implementation Issues
Applications

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E-Learning, E-Training, and E-Books
e-learning
The online delivery of information for purposes of
education, training, or knowledge management
BENEFITS AND DRAWBACKS OF E-LEARNING

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E-Learning, E-Training, and E-Books
distance learning
Formal education that takes place off campus, usually,
but not always, through online resources
virtual university
An online university from which students take classes
from home or other offsite locations, usually via the
Internet
Innovations in E-Learning

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E-Learning, E-Training, and E-Books
ONLINE CORPORATE TRAINING
Examples of Corporate Training
social learning
Learning, training, and knowledge sharing in social
networks and by using social software tools for
learning

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E-Learning, E-Training, and E-Books
LEARNING IN VIRTUAL WORLDS AND SECOND
LIFE
VISUAL INTERACTIVE SIMULATION
learning on-demand
Learning provided to an employee while the work is being
done (in terms of troubleshooting or performance support)
In a learning on-demand environment, courses, references,
help files, documents, Webcasts, audios, videos, books, and
presentations are all made available when and where a worker
needs them.

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E-Learning, E-Training, and E-Books
learning management system (LMS)
Software applications for the administration,
documentation, tracking, and reporting of training
programs, classroom and online events, e-learning
programs, and training content
IMPLEMENTING E-LEARNING AND E-TRAINING
Some Representative E-Learning Tools

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E-Learning, E-Training, and E-Books
electronic book (e-book)
A book in digital form that can be read on a computer
screen or on a special device
Devices for Reading E-Books
Advantages and Limitations of E-Books

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Knowledge Management, Advisory
Systems, and Electronic Commerce
knowledge management (KM)
The process of capturing or creating knowledge, storing
it, updating it constantly, disseminating it, and using it
whenever necessary
KM TYPES AND ACTIVITIES
 Create knowledge
 Capture knowledge
 Refine knowledge
 Store knowledge
 Manage knowledge
 Disseminate knowledge
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Knowledge Management, Advisory
Systems, and Electronic Commerce
KNOWLEDGE SHARING
Software Tools for Knowledge Sharing
HOW IS KNOWLEDGE MANAGEMENT RELATED
TO E-COMMERCE?
KM AND SOCIAL NETWORKS
Knowledge creation
Knowledge sharing
DEPLOYING KM TECHNOLOGIES

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Knowledge Management, Advisory
Systems, and Electronic Commerce
ONLINE ADVICE AND CONSULTING
Medical advice
Management consulting
Legal advice
Gurus
Financial advice
Social networks
Other advisory services

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Knowledge Management, Advisory
Systems, and Electronic Commerce
automated question/answer (QA) system
A system that locates, extracts, and provides specific
answers to user questions expressed in natural
language
Live Chat with Experts

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Knowledge Management, Advisory
Systems, and Electronic Commerce
expert location systems (ELS)
Interactive computerized systems that help employees
find and connect with colleagues who have expertise
required for specific problems—whether they are
across the country or across the room—in order to
solve specific, critical business problems in seconds
Seeking Expertise in Social Networks

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Collaborative Commerce
collaborative commerce (c-commerce)
The use of digital technologies that enable companies to
collaboratively plan, design, develop, manage, and
research products, services, and innovative EC
applications
collaboration hub (c-hub)
The central point of control for an e-market; a single c-
hub, representing one e-market owner, can host
multiple collaboration spaces (c-spaces) in which
trading partners use c-enablers to exchange data with
the c-hub
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Collaborative Commerce
REPRESENTATIVE EXAMPLES OF
COLLABORATIVE COMMERCE
vendor-managed inventory (VMI)
A system in which retailers make their suppliers fully
responsible for determining when to order and possibly
how much to order
Retailer-Supplier Collaboration
 Example: Target

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Collaborative Commerce
Reducing Transportation and Inventory Costs
Reduction of Design Cycle Time
Reduction of Product Development Time
Elimination of Channel Conflict: Collaboration
with Dealers and Retailers
IMPLEMENTING C-COMMERCE
BARRIERS TO C-COMMERCE
Overcoming Barriers to Collaboration

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Consumer-to-Consumer
Electronic Commerce
consumer-to-consumer (C2C) EC
E-commerce model in which consumers sell directly to
other consumers
E-COMMERCE: C2C APPLICATIONS
C2C Auctions
Classified Ads
Personal Services
File-Sharing Utilities: Napster and Others
C2C Activities in Social Networks and Trading
Virtual Properties
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Managerial Issues
1. What are the e-government opportunities?
2. How do we design the most cost-efficient
government e-procurement system?
3. How do we design the portfolio of e-learning
knowledge sources?
4. How do we incorporate social networking–based
learning and services in our organization?
5. What will the impact be of the e-book platform?

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Managerial Issues
6. How do we connect our expert location system and
social networking initiatives?
7. How difficult is it to introduce e-collaboration?
8. Can we capitalize on C2C EC?
9. How much can be shared with business partners?
10. Who benefits from vendor-managed inventory?

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Summary
1. E-government activities
2. Implementing e-government to citizens, businesses,
and its own operations
3. E-learning and training
4. E-books and their readers
5. Knowledge management and dissemination as an e-
business

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Summary
6. Online advisory systems
7. C-commerce
8. Collaboration 2.0
9. C2C activities

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All rights reserved. No part of this publication may be reproduced, stored in a
retrieval system, or transmitted, in any form or by any means, electronic,
mechanical, photocopying, recording, or otherwise, without the prior written
permission of the publisher. Printed in the United States of America.

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