Return Process for PPF

COVER PAGE SUBTITLE PLACEHOLDER

Updated: 20-Feb.-2020

COMPANY INTERNAL/PROPRIETARY
COMPANY CONFIDENTIAL
Agenda
• Roles and responsibilities
• CSW returns
• Handling goods in GDC (MY00)
• GDC to IWH / E-plant return
• GDC to Nexperia plant return- not applicable to LFSL
• SAP-NXP MYRDC/IWH to L-FSL mfg. plant
• Workflow messages related to return SO (ZRE)
• eART
• MYRDC WRT
• Helpful tips
2 COMPANY INTERNAL/PROPRIETARY
 ROLES AND
RESPONSIBILITIES
Return generic

• Two types of returns based on ownership of goods:

• Customer return – if goods have been invoiced, customer ownership
• CSW return – goods are still in CSW plant, NXP-ownership
• There are four types of returns in SAP-NXP:
• Commercial – goods are returned due to customer reasons (wrong part ordered,
overshipment, special commercial agreement, etc.)
• Logistical – during shipping NXP/Forwarder made mistake (wet box, damage, etc.)
• Quality – produced good has faulty quality (with quality alert)
• Technical – quality related return when issue is of limited range (no quality alert issued, 1
part or 1 customer related)
• The type of return that is initiated is defined by the requestor of the return (BL
Quality, Customer/CSC, BL Marketing)

4 COMPANY INTERNAL/PROPRIETARY
Return – simplified flow

SAP Return Outside SAP

Return
Collection
Collection
Point
Point
Customer GDC L-FSL
Customer GDC IWH / EST L-FSL
or CSW EMEA customers: MY00 IWH / EST Mfg.site
or CSW - ZRE: NLUP MY00 Mfg.site
- CSW: DEUP
Optional
AMEC customers: USUP

APAC customers

5 COMPANY INTERNAL/PROPRIETARY
Responsibility of PPF
• Periodically review SAP workflow or MARC Inventory report (ATKL and/or GDC) for returns that PPF owns.
• PPF is responsible for decision making on disposition, may involve working with GDC, CSC and/or BU/BL teams when
needed to make decision on return material.
• STO creation for return parts from CSW to Global Distribution Center (GDC) or CSW to Return Collection Point (RCP)
• STO creation for return from GDC to IWH/ePlant (CN14, US14, TH10, TW10, EXXX, etc.)
• STO creation for return from IWH to respective NXP/FSL factories.
• Storage location to storage location move in GDC (only between return storage locations – TECH/QUAL/COMM/LOGI
> 0001/RETS/ SCRP/SPEC, based on restriction to move, refer chart below)
• Approve ZRE return SOs from Customer (Only in case of TECH returns)
• Out of scope:
• Return from Customer if delivered via SO
• Return materials from CSW after it was consumed by Customer
Þ Both cases are covered by CSC organization
• RCP=>GDC moves are automatically generated by system

6 COMPANY INTERNAL/PROPRIETARY
PPF involvement in the process

• Periodically review SAP workflow or MARC Inventory report (ATKL and/or GDC) for
returns that PPF owns.
• Using MARC Inv report/ eART PPF can view requestor of the return (BL Quality
Manager, Logistics, CSC) along with RMA, RRA number and reason code to help
make disposition decision.
• PPF owns creating STO/PuO to move inventory once decision is made on return
material.
• PPF owns delivery creation on PuO, can be created manually or wait for job batch.
• Physical shipment is not PPF responsibility.
• Detailed process can be found on Logistics Team’s Return website

7 COMPANY INTERNAL/PROPRIETARY
Generic responsibilities in the process
- CSW return until return collection point
Step Timing Step owner

Discussion outside SAP (eART process included) based on customer request CSR

Create return STO (RMA, RRA number included) based on discussion with CSR PPF
Create return delivery right after creating return STO PPF
Enter country of origin right after creating delivery CSR

Print GAD and send to Customer After enterring COO CSR

Send SN02 (ZART) to eART right after the Return Delivery is created SAP automatically

LSP starts the goods towards return collection point (and

after goods issue at Customer’s site Customer
informs CSR)
after info received about goods issue at
Create goods issue for the STO CSR
Customer’s site

Send SN02 to WH – only for MY00 right after CSW stock is decreased SAP automatically

Goods arrive in return collection point (DEUP/USUP) physical goods arrival LSP
GR created by/ method depending on ship-to plant:
IWH: in case return from GDC to IWH
Book goods in after verification of the goods MY00: creates goods receipt in MarcCS, MarcCS sends GA01 msg. to SAP
DEUP: Manual GR by return store
USUP: SBE

LSP – Logistics Service Provide; COO – Country of Origin ; SBE – Single Billing Entity (F&A)
Logistics Returns
CSR must complete this prior to entering a Logistics return in eART

In case of logistics problem (e.g., wrong packing, damage during

transport), CSR has to open a complaint with evidence for
validation.
The CSR will submit a Logistics complaint record into the
Logistics Complaint Tool. CSR needs to fill out shipment details
and attach required evidence (pictures, POD, etc.). Upon
submission the Logistics Approver group will receive an email
notification that a complaint has been submitted for their review
and disposition.

The following physical requirements should be checked (where applicable) with the customer before the return order is
entered in SAP:
• Justified confirmation email from Logistics.
• RMA (Return Goods Accompanying Document) documents accompanying the return shipment.
• Products should be in the original undamaged packaging: no partial reels or broken seals, original labels on reel and PQ-box level (no writing
or added labels). Damage is only accepted in relation to a damage complaint.
• Products should not have undergone any production by customer.
9 COMPANY INTERNAL/PROPRIETARY
 Reason codes (provided to PPF)
Order Explanation Order Explanation Order Explanation Order Explanation
reason reason reason reason
C01 Customer Terminated C30 Return request by Philips L31 Price Adjustment/Non-error P33 Price Protection (Disti Only)
C02 Customer Cancelled L01 Wrong Parts - Order Entry Error L32 Non PB inventory Price Adj (disti) P37 Ship-and-Debit (Disti Only)
C03 Customer Refused L02 Early Shipment P00 Samples from Disti Stock P38 Service Charge
C04 Customer Request (rework, retest) L03 Over-shipment P01 Stock Rotation (Disti Only) P39 ODM with approval flow
C06 Customer Error L04 Delivered to Wrong Address P02 Stock Rotation-Scrap (Disti Only) P47 Ship-and-Debit (Disti Only) (Model N ->)
C07 Wrong Parts/Qty pulled from Consign Whse L05 Incorrect Purchase Order at Order Entry P03 Price Protection (Disti Only) P90 Disti Provision Adj.

C08 Customer Requested Wrong Parts L06 Missing or Incorrect Documents P04 Non-Price Protection (Disti Only) P99 Audit Billing
C09 Customer Requested Wrong Quantity L07 Missing or Incorrect Labels P05 Obsolete/Removed (Disti Only) T00 CHAMPS Samples for Credit to Customer
C10 Customer Req. Wrong Ship Date L08 Other Shipping Error P06 New Product Return (Disti Only) T01 Electrical Quality
C11 Sales rep/distributor error L09 Damage during transport (EU/AP) P07 Ship-and-Debit (Disti Only) T02 Mechanical Quality
C12 Customer Provided Wrong PO L10 Return Requested by RSO P08 Volume Rebate (Disti Only-EU) T03 Application Functionality

C14 Return request by Customer (surplus) L11 Product Exceeded Agreed Age Limit P09 Design-in Rebate (Disti Only) T04 Programmability Quality

C15 Stop Shipment/Invoice Cancellation L12 Incorrect Specifications P10 Invoice Charge/Administrative Fee T05 Return requested by MDP/BL

C16 Small/Minimum Order Changes L13 Wrong Parts - RDC Error P11 Resale Activity Rebate (Disti Only) T06 Wrong Parts - Wrong Type in box

C24 Miscellaneous request by SBE L25 Wrong Price Entered P13 Marcom Allowances (Disti Only) XLC For LC customers - replace

C25 Not to be used, instead use P25 L26 Short-shipment P14 Disti Terms & Conditions / Pay 4 Perform Z99 Expenses/Chargetypes

C26 Not to be used, instead use P26 L27 Proof of Delivery P15 Payout (Disti Only) ZCP Customer Program Order

C27 Correction on Rebate Payment L28 Invoicing Problems P25 Cust Paid Wrong Price - Billed Correct ZPW Customer Program Withdrawal

C28 Provision Adjustment L29 Invalid ROM Code/Mask Charge P26 non DISTI/OEM/EMS incentive payout
Q01 Quality Alert - Electrical quality

C29 Sample Charge L30 Rush Shipment P27 Inventory Offset

Q02 Quality Alert - Mechanical quality

10 COMPANY INTERNAL/PROPRIETARY
CSW RETURN
Type of returns

Depending on the customer’s regional location we differentiate:

• APAC/GC – always return directly into GDC (MY00)
• Note: APAC/GC CSW’s might belong to NL60 or CN60
• Europe – always return via RCP EU (DEUP)
• America – always return via RCP US (USUP)

12 COMPANY INTERNAL/PROPRIETARY
APAC NL60 CSW return STO

• Start trx ME21N

• Pick PuO type ZSMC
• Supplying plant: MY00
• Purchasing org: HK60
• Company code: NL60
• Purchasing group: PPF’s Planner Code
• Plant: CSW
• Storage location: 0001
• Mark Return indicator
• For MSO (JP60/CN60) CSW replenishment returns, ‘’dummy route’ is needed in return STO. Go to ‘item
level’> shipping tab > ‘route’ : fill in DUM-HK
• 12nc, quantity and realistic return date to be added as well (2-3 days later than PuO creation)

13 COMPANY INTERNAL/PROPRIETARY
APAC NL60 CSW return STO

• RMA number from requestor to be added into Header, Our reference field
• RRA # in Item details level into the Customer Data tab
• Reason code to be added on Header level Customer Data tab

14 COMPANY INTERNAL/PROPRIETARY
APAC CSW return STO- creating delivery manually

• Once PuO created, PPF has to create delivery with trx VL10B (make sure to change to
display mode in ME23N)
• On Purchase Order tab enter the PuO number, delete delivery creation “from” date
• Click execute button
• Select line & click Background Leave blank

• If successful extra line with green

traffic light will pop-up (extra window is
needed for this)

15 COMPANY INTERNAL/PROPRIETARY
APAC CSW return STO
• Once created it will be visible in the regular location in the Item detail part under Purchase
Order History tab. (ME23N)
• PPF has to send the delivery number to CSR/Requestor, remaining steps (GI, GR) will be
arranged by them.

16 COMPANY INTERNAL/PROPRIETARY
APAC CN60 CSW return STO

• Start trx ME21N

• Pick PuO type CSNB
• Supplying plant: MY00
• Purchasing org: HK60
• Company code: CN60
• Purchasing group: PPF’s Planner Code
• Plant: CSW
• Storage location: 0001
• Mark Return indicator
• For MSO (JP60/CN60) CSW replenishment returns, ‘’dummy route’ is needed in return STO. Go to ‘item
level’> shipping tab > ‘route’ : fill in DUM-HK
• 12nc, quantity and realistic return date to be added as well (2-3 days later than PuO creation)

17 COMPANY INTERNAL/PROPRIETARY
EU CSW's return to DEUP
• Same steps as for APAC, with difference:
• Purchasing Org and Company code: NL60
• Purchasing Group: PPF’s Planner Code
• Supplying plant DEUP
• Dummy route not needed (route TCP-DE will be depicted)
• Add. note: in some cases, CSO will ask for quantity correction after you created the return STO
• This can only happen if customer reports a different quantity than initially; in such cases, CSO needs to adjust the approval quantity in eART
AMEC CSW's return to USUP

• Order type: RTUB

• Purchasing Organization
and Company code: US60
• Supplying plant: CSW plant
• Plant code: USUP
• Return indicator to be left
blank
• All other steps are same as
NLUP

19 COMPANY INTERNAL/PROPRIETARY
 CSW return (overall)
• APAC CSW (except for CN60 plants) – always to MY00 • EMEA CSW – always to DEUP
• Start trx ME21N • Start trx ME21N
• Order type ZSMC • Order type ZSMC
• Supplying plant: MY00 • Supplying plant: DEUP
• Purchasing org: HK60 • Purchasing org: NL60
• Company code: NL60 • Company code: NL60
• Purchasing group: PPF’s Planner Code • Purchasing group: PPF’s Planner Code
• Plant: CSW • Plant: CSW
• Storage location: 0001 • Storage location: 0001
• Mark Return indicator • Mark Return indicator
• 12nc, quantity and realistic return date to be added as well (2-3 days later than PuO creation) • 12nc, quantity and realistic return date to be added as well
• Add reason code and RRA number • (2-3 days later than PuO creation)
• Note: return STO will trigger workflow and will be blocked for a few minutes; delivery creation is possible • Add reason code and RRA number
after automated release

• APAC CSW (CN60 plants) – always to MY00 • AMEC CSW – always to USUP
• Start trx ME21N
• Start trx ME21N
• Order type CSNB
• Supplying plant: MY00
• Order type RTUB
• Purchasing org: HK60 • Supplying plant: CSW plant
• Company code: CN60 • Purchasing org: US60
• Purchasing group: PPF’s Planner Code • Company code: US60
• Plant: CSW • Purchasing group: PPF’s Planner Code
• Storage location: 0001
• Plant: USUP
• Mark Return indicator
• 12nc, quantity and realistic return date to be added as well (2-3 days later than PuO creation)
• Storage location: 0001
• For MSO (JP60/CN60) CSW replenishment returns, ‘’dummy route’ is needed in return STO. Go to ‘item level’> shipping • NO Return indicator
tab > ‘route’ : fill in DUM-HK • 12nc, quantity and realistic return date to be added as well (2-3 days later than PuO creation)
• Add reason code and RRA number
• Add reason code and RRA number
• Note: return STO will trigger workflow and will be blocked for a few minutes; delivery creation is possible after automated
release

20 COMPANY INTERNAL/PROPRIETARY
HANDLING GOODS
IN GDC
How to find Storage location?

• In case not sure which storage location to be used (at ZMD04 it’s not
visible) User can check in MMBE
• Enter 12nc and location
• Storage location with available stock
will be shown. Look for:
(based on the reason code of return)
• COMM
• LOGI
• QUAL
• TECH
22 COMPANY INTERNAL/PROPRIETARY
Activities in GDC (MY00)

• Once Goods arrive into GDC as Returns, a WF is going to be generated. Can

be a return STO or return SO (ZRE).
• This is to notify PPF so they can take follow up action and make decision on
disposition.
• Goods will remain in the initially received storage location for three months only.

23 COMPANY INTERNAL/PROPRIETARY
Goods arrive into GDC (WF setup)
• In order to ensure PPF is receiving the ‘Workflow’ on receipt of Return material at GDC-MY00, please check on ZSDPLUSER
setup.
• In SAP , search for transaction code ZSDPLUSER.
• NXA id will be displayed.
• Contact system’s team via e-ticket, if your NXA id is missing in this setup.
Moving stocks between storage locations

• Steps to validate to which storage location we should move the goods:

• Check GDC inventory report return physical details (this link will show all
MARC inventory reports. *ATKL = MYGDC)
• Original package
• with customer label
• without original label
• loose package
• without inner box
• non repack from GDC
• Non in Full PQ
• Weted|Damage
PPF can also ask for a picture to make a better judgement (
[email protected]).

25 COMPANY INTERNAL/PROPRIETARY
Moving stocks between storage locations
• The e-ART RRA# mentions how return material can be dispositioned. In case they
have issues about (X), they shall check back with BL quality who raise on this return.
• RRA#: Last character is ‘Move to disposal code at GDC’.
• All returns (QUAL,TECH,LOGI and COMM) are requires to go via e-ART to get approval and release RRA# to create ZRE in
SAP. Only difference is that TECH/QUAL is created by BL quality/alert mgr in e-ART, for COMM/LOGI, it’s created by the CSR
in e-ART.
Moving stocks between storage locations

27 COMPANY INTERNAL/PROPRIETARY
Moving stocks between storage locations (1)
• Based on the type of status of Return Material received, PPF can:
• Move to normal bank-0001: Move goods back to regular / Unrestricted Store-0001 via PuO/STO creation by PPF.

• Needs re-labelling/re-packing: when in LOGI and COMM bank

 Contact MYGDC if they can support re-packing and re-labelling, if not then prepare to return material to factory.
 MYGDC can contact you via email on receipt of return or PPF can contact MYGDC using WRT if picture and /or additional
details needed (use information request in WRT drop down and send to Returns Center - ATKL.
 Keep in the original bank (COMM or LOGI) until disposition is confirmed to move to 0001 bank after re-packing and re-
labelling. Do not make any temporary move to alternate bank, ie.SPEC.

• Need Retest at factory: Move to Return store (RETS) and follow steps to ship to IWH/factory.

• Need to Scrap: Once BL/BU approves of scrap PPF can move to SCRP bank, even if its pending financial approval. This way it is
clear that material is dispositioned to scrap. Once BL has approved to physical and systematic scrap, send WRT scrap request to
MYGDC with BU/BL approval email attached to WRT.

• PPF must provide the final disposition before making move to alternate bank. Moving returned product, (that may require
additional processing), to SPEC or QUAR bank is not allowed, specially when disposition has not been made. We cannot
risk putting non-shippable returned product into SPEC or QUAR. PPF must reach to a decision and ONLY then create PuO
for move between storage location depending on disposition.

• If PPF needs any help in decision making they can consult BL/BU team.
28 COMPANY INTERNAL/PROPRIETARY
Moving stocks between storage locations (2)

• Important:
• Only full quantity of RRA can be moved from return storage location (COMM/LOGI/TECH/QUAL) to
destination storage location (0001/SPEC/RETS/SCRP)
• It is not allowed to split quantity under one RRA number (to have different dispositions for one RRA)
because MarcCS can only move complete quantity
• What will happen if you split quantity under one RRA (by creating two ZSTL’s for 2 destinations)?
• Entire quantity will be moved to one destination

• If you have different dispositions for one RRA:

• Please contact MYGDC and ask them to split RRA
• MYGDC will provide to you the new RRA numbers
• Once ZSTL’s completed, please ask eART team for manual completion of RRA

29 COMPANY INTERNAL/PROPRIETARY
 From
To Storage
Storage

Generic responsibilities in the process

location
location
COMM 0001

Returns within MY00

LOGI 0001
COMM RETS
LOGI RETS
QUAL RETS
Customer and CSW TECH RETS
return always show GDC COMM SCRP
reason code Malaysia LOGI SCRP
Stock is moved by QUAL
TECH
SCRP
SCRP

means of SAP STO. COMM

LOGI
SPEC
SPEC

Return codes:
Destination store is TECH SPEC

Cxx + Pxx Commercial determined by planners RETS

in consultation with BLs if
Return codes:
Lxx Logistics needed Regular

Return codes: Special

Technical
Txx
WARNING: Material will stay in the respective
Return store for max 3 months without a Scrap
Return codes: Quality disposal decision; after that GDC will notify PPF
Qxx as material might be used to SCRAP

30 COMPANY INTERNAL/PROPRIETARY
SLOC- to SLOC move

31 COMPANY INTERNAL/PROPRIETARY
Example of COMM Return handling
• Example 1:

Original Package=“Y”
Action: move your material from COMM to 0001 and ship as normal

• Example 2:

Original Package= blank; ‘with customer label’=Y; ‘without original label’= Y

If Condition is good: Repack and move to normal bank
If Condition is bad: get BL/ business approval for scrap or contact PE for MDR to be shipped back to
factory for re-evaluation upon business approval. Move to SCRP, RETS or SPEC bank.
32 COMPANY INTERNAL/PROPRIETARY
 Example of LOGI Return handling
Example 1:
• In below example, reason code is L09 (damage during transportation) and L03 (over-
shipment) and decision columns have “Y”.
 You can ask picture from GDC to make your disposition decision.

 Ask BL/ BU if they want to scrap or keep the units considering the pictures you receive
and MARC inventory report as above.
 Scrap: PPF moves to SCRP bank and open WRT to let GDC know that scrap is
approved.
 Keep: if visual inspection is not enough then prepare to contact factory planner/ PE team
and request MDR. Follow slide “Return to FSL manufacturing”
 Please note you still need to move material from MY00-LOGI > MY00-RETS > FSL
factory. You cannot ship to FSL factory directly from LOGI bank.

33 COMPANY INTERNAL/PROPRIETARY
 Example of LOGI Return handling….continued
Example 2:

 Reason code is L01 (wrong part/order entry error) and L03 (over shipment) and
decision column are black except “with customer label”.

 Above return is in good condition and have “Y” under “with customer label”, rest all
columns are blank. You can ask GDC to repack and move to normal 0001 bank.
STO creation using ME21N-ZSTL will be needed by PPF.

34 COMPANY INTERNAL/PROPRIETARY
Moving stocks between storage locations within
MY00
•Start trx ME21N
• Pick PuO type ZSTL
• Supply plant: MY00
• Purchasing org: HK60
• Purchasing group: PPF’s Planner Code
• Company code: NL60
• Plant: MY00
• Doc. Date : will auto populate to today’s date
• Storage location: 0001/RETS/SPEC/QUAR/AGED/SCRP (depending on previous decision where we want
to move the parts)
MY00

MY00

35 COMPANY INTERNAL/PROPRIETARY
Moving stocks between storage locations
MY00

MY00

• Issuing Storage Location: LOGI/COMM/QUAL/TECH depending the type of return it is coming ‘from’)
• Add 12nc in ‘material’, quantity in ‘PO Quantity’ and ‘Deliv. Date’ to +2 or 3 days from ‘Doc Date’
• eART is the best source to get RMA and RRA if this info is missing in MARC inv report
• Remember MARC inv will only have RRA# , for RMA you need to refer eART.
• Enter RMA number into Header> ‘Communications’ tab > ‘Our reference’
• RRA number (that was used to put back to GDC) enter in the item detail Customer Data tab
Expand ‘item’ section of the screen > ‘Customer Data’ tab > enter RRA # in ‘RRANumber’ field.

36 COMPANY INTERNAL/PROPRIETARY
Moving stocks between storage locations

• Delivery creation: if urgent via VL10B, or batch job will pick up

• GI will happen automatically (SAP batch job CSSOCP77)
• GDC complete movement and interface to SAP and post GR without
PPF interaction (takes one day)

37 COMPANY INTERNAL/PROPRIETARY
Moving stocks between storage locations

If auto PGI WF failure?

• Planner can check ZPOPRL if open ZSTL w/o PGI
• With trx VL02N manual GI can happen.

38 COMPANY INTERNAL/PROPRIETARY
GDC RETURN TO
IWH / E-PLANT
Return process (GDC MY to IWH Bangkok)
SAPNXP/ Marc CS
Customer
NL60 – GSO
(Dutch principal)
1 Plant MY00
PO
GDC
Returns 3
Invoice
MarcCS
Credit Memo

TH61 – Bangkok
2

Plant TH10
IWH

MarcCS
Characteristics:
1. GDC MY issues a “Returns” Purchase Order to plant TH10 (IWH Bangkok)
(PO Type = ZNB Cross company STO with Returns indicator)
2. GDC MY ships goods to IWH Bangkok (Marc warehouse)
3. Inter-company invoice (Credit Memo) from Bangkok (TH61) to Dutch principal
(NL60)

40 COMPANY INTERNAL/PROPRIETARY
Return process (GDC MY to IWH Kaohsiung)
SAPNXP/ Marc CS
Customer
NL60 – GSO
(Dutch principal)
1 Plant MY00
PO
GDC
Returns 3
Invoice
MarcCS
Credit Memo

TW61 – Kaohsiung
2

Plant TW10
IWH Characteristics:
1. GDC MY issues a “Returns” Purchase Order to plant TW10 (IWH
MarcCS Kaohsiung)
(PO Type = ZNB Cross company STO with Returns indicator)
2. GDC MY ships goods to IWH Kaohsiung (Marc warehouse)
3. Inter-company invoice (Credit Memo) from Kaohsiung (TW61) to
Dutch principal (NL60)

41 COMPANY INTERNAL/PROPRIETARY
Return process (GDC MY to Subcon)
SAPNXP/ Marc CS
Customer
NL60 – GSO
(Dutch principal)
1 Plant MY00
PO
GDC
Returns 3
Invoice
MarcCS
Credit Memo

TW61 – Kaohsiung
2

Plant E013
ASEN
Characteristics:
IWH
1. GDC MY issues a “Returns” Purchase Order to plant E013
(Subcon - IWH ASEN)
(PO Type = ZNB Cross company STO with Returns indicator)
2. GDC MY ships goods to IWH ASEN
3. Inter-company invoice (Credit Memo) from Kaohsiung (TW61) to
Dutch principal (NL60)

42 COMPANY INTERNAL/PROPRIETARY
Return process (MY00 to IWH/ePlant)

1. PPF to create return STO (ME21N)

• Purchase order type: ZNB
• Vendor: IWH/EXXX
• Purchasing org: HK60 MY00

• Purchasing group: Planner code

• Company code: NL60
• Plant: MY00
• Storage location: RETS
• Return indicator: Set
• On Communications tab fill in Our Reference: e-RMA number
• RMA # can be found in e-ART tool by searching by 12NC.
• Once PuO created, delivery is created automatically or PPF can create delivery via VL10B

43 COMPANY INTERNAL/PROPRIETARY
Return process (MY00 to IWH/ePlant)
eRMA
Applicable for ATKH/ATBK only:
• e-RMA number is provided by site
• e-RMA number has 14 characters: ex. Q-ATKH-1809002
• SAP STO tab Our Reference has 12 characters
• Advise from ATKH/ATBK is to always remove dashes in Our Reference: QATKH1809002

44 COMPANY INTERNAL/PROPRIETARY
Return process (MY00 to IWH/ePlant)
2. Site is notified on return via Workflow. PPF can check recipient via ME23N ie, who received this
workflow?:
• Services for Objects button / Workflow / Workflow overview
• Select the Display WF log
• Click on Agents, then Agents again 1
2

4
3

45 COMPANY INTERNAL/PROPRIETARY
Return process (MY00 to IWH/ePlant)

• Then PPF can see recipients and check for approval

• Workflow approvers per site can be found via T-Code: OOCU_RESP -> Rule Number: 92100059

3. Once approval given Delivery is created automatically. If not PPF can create
delivery via the standard VL10B and send SA02.
Stock in MY00 should be booked into Storage Location RETS Returns with Stock type
Unrestricted.
Delivery block has to be removed on the document just like commercial flows.

46 COMPANY INTERNAL/PROPRIETARY
Return process (MY00 to IWH/ePlant)

4. GDC ships out products and sends PP01. With that completes negative
GR (which is in a normal flow GI, but as this is a Return this is posted as
GR)

47 COMPANY INTERNAL/PROPRIETARY
Return process (MY00 to IWH/ePlant)

5. IWH/ePlant receives goods sends GA01 which posts negative GI (GR in

normal flow) to complete process.

48 COMPANY INTERNAL/PROPRIETARY
GDC TO NEXPERIA
PLANT RETURN
Returns from GDC MY to Vendor Nexperia
Return process (GDC MY to Vendor Nexperia)

1. NXP PPF Planner to create return ZR PO (ME21N)

• Purchase order type: ZR
• Vendor: 10039042
• Purchasing org: HK60
• Purchasing group: Planner code
• Company code: NL60
• Plant: MY00
• Storage location: RETS
• Return indicator: Set
• On Communications tab fill in Our Reference: RMA number. (ZRE# in Your Reference)
•51 Check the pricing
COMPANY of the returned items (ZIMN condition can be applied if required)
INTERNAL/PROPRIETARY
Return process (GDC MY to Vendor Nexperia)

2. SBE team to help GI on ZR PO (post goods negative goods receipt:161

movement) to deduct the stock on the returned product.
3. PPF team send ZRPO number and loop SBE to the MYRDC site team
to help on picking and packing. (no need to provide csv file)
4~9. MYGDC site to create sales order type ZGTV, do outbound
delivery/packing, and pro-forma invoice is created as goods accompanying
document for customs clearance purpose.

52 COMPANY INTERNAL/PROPRIETARY
Return process (GDC MY to Vendor Nexperia)

10. Await the original supplying site (Nexperia) to issue the credit note.

• NXP MSA team will help to create ZRE SO (VA01) if Nexperia return to GDC MY.
• NEX MSA team will provide RGAD (Return Goods Accompanying Document)
to NXP PPF team, then NXP PPF team send to MYGDC as a necessary
document to attach on the outer box of the return shipment

53 COMPANY INTERNAL/PROPRIETARY
RETURNS FROM MY00 (GDC)
TO ATKL (MY75)
Returns from GDC (MY00) to ATKL (MY75)

Return store location, select either RETS or RETF

Loc Description
RETS Material will be from Customer Returns (product that physically shipped from the MARC warehouse and
invoiced to the customer and now returned to the MARC Warehouse). There is no change in this process. The
returned material will be located in the RETS storage location.
RETF New storage location. This storage location will be for product that has not physically shipped from the MARC
warehouse. These are manufacturing returns, where MARC-CS team will transfer the stock from MY00 - 0001
to RETF in MARCS and then ST01 idoc will trigger to SAP from a ME21N STO to adjust the stock.

55 COMPANY INTERNAL/PROPRIETARY
Returns from MY00 RETS Storage Location to ATKL (MY75)
1. PPF to create return STO (ME21N)
• Purchase order type: ZNB
• Vendor: MY12 (WH ATKL)
• Purchasing Org: HK60
• Purchasing Group: Planner Code
• Company Code: NL60
• Storage location: RETS
• Return indicator: Click so a check mark appears
• Free of Charge: leave blank (do not check)
MMBE
2. PPF enters a Return to Manufacturing Work
Request.

56 COMPANY INTERNAL/PROPRIETARY
Returns from MY00 RETF Storage Location to ATKL (MY75)
1. PPF to create return STO (ME21N)
• Purchase order type: ZNB A Product Engineer at ATKL will contact the MARC Warehouse and
• Vendor: MY12 (WH ATKL)
provide details of a Factory Recall. The MARC CS team will then move
• Purchasing Org: HK60
• Purchasing Group: Planner Code material to RETF storage location. Once product is at RETF the PPF
• Company Code: NL60 can create the STO for movement back to manufacturing.
• Storage location: RETF
• Return indicator: Click so a check mark
appears
• Free of Charge: leave blank (do not check)

2. . PPF enters a Return to Manufacturing

Work Request.

57 COMPANY INTERNAL/PROPRIETARY
Returns from MY00 QUAR Storage Location to ATKL (MY75)
Product in QUAR storage location that is to be sent back to ATKL manufacturing will be returned
from either RETS or RETS return storage location. PPFs will follow the previous steps using the
same logic when selecting the Return Store location of either RETS or RETF

The MARC warehouse will manually transact the material from QUAR to RETS/ RETF then back to
manufacturing. It may not physically appear in MMBE in RETS or RETF storage location.
NOTE: The move from QUAR to one of the returns storage locations is NOT a function of the PPF,
no Store to Store STO is created.

The PE will provide the MDR information and PPFs will create the ME21N ZNB Cross Company
STO and enter the Quarantine Release Work Request.

58 COMPANY INTERNAL/PROPRIETARY
 SAP-NXP IWH TO
L-FSL MFG. PLANT
Generic responsibilities in the process
Returns from CN14 or US14 to L-FSL mfg.plant
PPF to check MARC-CS inventory reports and identify specific lot for return (reports 1. PPF to create return STO (ME21N)
available on this link) • Purchase order type: ZR
PPF submits WRT request to MY00/IWHs, with MARC reports detailing lot to be used for • Vendor: see chart below
mfg. return change status to RT
• Purchasing Org: see chart below
PPF submits WRT request to MY00/IWHs, with MARC reports detailing lot to be used for
• Purchasing Group: Planner code
mfg. return change status to RT
• Company Code: see chart below
PPF must provide MDR # (provided by the manufacturing site) and a contact name
(Attention To individual from the manufacturing site) when sending their Work Request. • Storage location: RETS
This can be added in the comments section of the WR along with the details of the • Return indicator: Set
return.
• Free of Charge – Tick on box
Global Logistics Organization receives and processes request on their end; upon
completion confirmation is sent back to PPF that return can take place
2. PPF informs Logistics on return PuO via Work Request Tool.
3. Logistics team start processing in MARC-CS. Whse informs PPF and F&A by email
once done
4. Site F&A - writes down inventory in SAP NXP by performing Goods Receipt with 161
movement to deduct stock in SAPNXP against PO and informs Whse they can move the
product.
5. Whse moves the products to “Freescale” warehouse and at the end of the process the
stock is received in L-FSL system.

Purch. Comp. Plant Vendor Code

Org. Code

CN09 CN6B CN14 260341

60 COMPANY INTERNAL/PROPRIETARY
US01 US63 US14 134578
WRT TOOL
 Roles and Responsibilities
• PPF
• Analyzes returned product issue to determine appropriate disposition recommendation
• Customer returns product requiring rework at a factory, PPF shall contact factory planner to obtain
approval to return the product.
• If the factory doing the rework requires an MDR, PPF shall coordinate submission of MDR request.
MDR shall be referenced on the WRT and a soft copy attached to the WRT.
• Enters data / submits WRT request in the tool
• Sets up return STO in SAP for returns to stock, scrap or rework from the returns storage locations to
the appropriate regular stock, scrap or factory storage location.

62 COMPANY INTERNAL/PROPRIETARY
Enhancement to current WRT tool
• Access the Work Request Tool

Select the ‘Return

Product Disposition’
From the pull-down
menu

63 COMPANY INTERNAL/PROPRIETARY
Special Note to Windows 10 Users
A possible conflict with JavaScript was
found during testing. Before using WRT,
please do the following:
• In MS Internet Explorer, select the
“Tools” Menu
• Choose “Compatibility View Settings”
• In “Add this website” window enter
freescale.net
• Choose Close Button

64 COMPANY INTERNAL/PROPRIETARY
WRT Tool Disposition Product Disposition– Submit a
new request

Enter data in ALL required fields and

select “”Submit” button

65 COMPANY INTERNAL/PROPRIETARY
Logistics Complaint Tool - Auto Email
• Upon successful submission of the request, the Requester and Returns Center group will
receive a confirmation email.
• Returns Center group will action and change status to “In progress”. Thereafter PPF will
receive email notification.
• Return Center group may reach out to PPF for missing information.
• The WRT can serve as a repository to document / archive dispositions and visibility of
activity on Return material.

66 COMPANY INTERNAL/PROPRIETARY
RETURN SO
APPROVAL
Return ZRE SO approval

• ZRE SO approval will be needed for Technical Returns ONLY.

• Once CSR creates a return order Planner receives a WF message in the inbox and an e-mail.
• PPF has to provide approval so CSR can start the return arrangement.

68 COMPANY INTERNAL/PROPRIETARY
Return ZRE SO approval (Setup)
• Trx: OOCU_RESP with rule number 92100028 table is maintained for technical returns approval. This maintenance can
only be done by S&P.
• The change requests can be raised by PPF planners after they aligned with BL Quality Managers. ( if BL Quality wants to
be the approvers or they authorize PPF to execute the approval in SAP)
• This can be considered to review while PPF planner change their responsible products across MAG(s).

69 COMPANY INTERNAL/PROPRIETARY
Return ZRE SO approval (Steps)

• Opens the display work item, it shows information as below for return approver to
• Analyze return, decide to “approve” or “reject”
• read the text in the document

70 COMPANY INTERNAL/PROPRIETARY
Return ZRE SO approval (Steps)
• Opens the execute work item, it shows dialog as below for return approver to
• Make the decision “Approve” or “Reject”
• If decision is to reject a return, the “reason for rejection” code needs to be entered
• Workflow will automatically update the document in the background accordingly.

71 COMPANY INTERNAL/PROPRIETARY
E-ART
Accessing the eART Tool
• The eART Tool can be accessed via the NXP extranet homepage:
https://extranet.nxp.com
• Then select NXP Customer Support / Alerts and Advisories / eART Tool
• (In case you are not registered yet you can do it on the main page without any special
approval.)

73 COMPANY INTERNAL/PROPRIETARY
Search in the eART Tool
• There are lot of possibilities to search for a given return (Notification #, Notification Type,
Status, Organization, Creator etc. and there is also an Advanced Search function), however as
a PPF I recommend you to search based on the material description in the “Part #” field.
• This will show all the returns happened on the given material and based on the Creator, Issue
Date and the Title you will be able to identify the return for which you are looking for.
• By clicking into the Notification # marked bold you can access the return.
• Base on PPF’s experience, it would be better to use 12NC to search related information.

74 COMPANY INTERNAL/PROPRIETARY
RMA# + Return Reason code

• RMA#: in the eART Tool the RMA# is

called Notification#, you can find it in the
upper left corner (see visual reference).

• Return Reason code: Notification View /

Notification tab: here you can find some
background information about the return
and the Return Reason code.

75 COMPANY INTERNAL/PROPRIETARY
RRA tracking

• RRA#: Tracking / Returns tab: here you can find all affected materials (if
more), the exact quantities and the RRA#. By double clicking in to the
RRA# you can see more detailed information about one particular
material.

76 COMPANY INTERNAL/PROPRIETARY
HELPFUL TIPS
Helpful Tips
• Where can I find details on returns that I own?
You can always download latest updated MARC inventory GDC for HK00 and ATKL for MY00 report and filter for your
devices. Accurate RRA and RMA # can be found in eART by searching using 12NC. Or check your SAP workflow
to get 12NC for your return. For MARC inventory report click below link:
https://nxp1.sharepoint.com/teams/14_5_4/DEP/MARC%20Inventory/Forms/AllItems.aspx
• How do I know I GDC has received my return?
Workflow Receipt, note you get a workflow each time a return is received by GDC. Email is received only if TECH return
that needs PPF approval, and only if PPF is setup as approver.
• How to view your workflow?
On SAP homepage Cubical like box on the header just below “SAP Easy Access” > inbox > workflow
If its greyed out for your SAP screen , then you can search for transaction code SO01 and SBWP for your workflow
inbox.

78 COMPANY INTERNAL/PROPRIETARY
Helpful Tips
• MAG changes?
If you update your portfolio, please alert system’s team by e-ticket.
Refer slide “Return ZRE SO approval (Setup)”
• I am missing RRA in Marc Inventory Report?
Remember MARC inventory report should have ‘RRA#’, if not available, you can always review eART for RMA and
RRA#.
For RRA#, once you are in the advisory,
• Go to Tracking> RETURN
• You will see RRA# here.
• Notification# is your RMA#

79 COMPANY INTERNAL/PROPRIETARY
Helpful Tips continued…
• Where can I find RMA#? : Refer e-ART. Enter 12NC in “Part #” field and what results is the RMA#.
You can always search either by “Part #” or by “Notification #”. Notification # if your RMA#

• How do I know why was material returned? : Look for “reason code” column and use the key table to find
what the code means.

80 COMPANY INTERNAL/PROPRIETARY
 Helpful Tips continued…
Example:
C14: means ‘return generated by customer (surplus)’; C means Commercial
L01: means ‘wrong parts, order entry error’; L denotes Logistics

• Reason codes are also visible in eART

 Enter in 12NC or RMA#
 On the main screen scroll down for “Return Reason”

81 COMPANY INTERNAL/PROPRIETARY
Resources
• PPF Training Library
• PPF Returns Process
• Communicating with Logistics via the Work Request Tool
• Communicating with Logistics Quick Reference

• eART Tool - https://extranet.nxp.com

• Quality Alerts and Advisory

• PPF SME
• Shraddha Lakhera
• Julia Wu

82 COMPANY INTERNAL/PROPRIETARY