Semester-

II MBA – I
Generic Elective Course-
University level
207 – Contemporary
Frameworks in Management
 Unit-1
Emotional
Intelligenc
e
 Course Objective - Unit
1
• DEFINE Emotional Intelligence (EQ), IDENTIFY the
benefits of emotional intelligence and RELATE the 5
Dimensions of Trait EI Model to the practice of
emotional intelligence.
Emotions
• An emotion is defined as a intense feeling resulting from
some event. Not everyone reacts to the same situation in the
same way
• Emotions are biological states associated with the nervous
system brought on by neurophysiological changes variously
associated with thoughts, feelings, behavioural responses, and
a degree of pleasure or displeasure.
• Positive emotion may be considered as any feeling where
there is a lack of negativity, such that no pain or discomfort is
felt. These positive emotions feel good.
• Negative emotions can be described as any feeling which
causes you to be miserable and sad. These can be difficult,
even painful at times.
Emotional Intelligence (EI)
• Dr. Goleman described emotional intelligence as a person's
ability to manage his feelings so that those feelings are
expressed appropriately and effectively. According to
Goleman, emotional intelligence is the largest single predictor
of success in the workplace.
• Google says it’s “the capacity to be aware of, control, and
express one’s emotions, and to handle interpersonal
relationships judiciously and empathetically.”
• What this essentially means is that Emotional intelligence is
the ability to recognize your feelings, as well as being able to
control them and express them appropriately. It also means
that you can empathize with people, and recognize their
emotions as well as your own.
 Benefits of EI in the
Workplace
There are many benefits to Emotional intelligence, but here are just a few…
1. It allows for better team work
• Teams with emotionally intelligent members are great at working together. They have good
communication, trust each other, and value each other’s input. When someone makes a
suggestion, they’re able to respond in a positive and productive way.
2. You can deal with change
• Not many people like change, but Emotional intelligence gives you the tools you need to deal
with any change that comes your way. In the workplace, many people often face change with
a negative attitude and crossed arms; but an emotionally intelligent person will be much
more positive and can inspire other team members to feel the same way.
3. You can handle those tough conversations
• Whether it’s an angry customer or an upset employee, difficult conversations can stir up all
sorts of emotions. If you have the right skills, you can handle those conversations by
emotionally connecting with the other person before finding a resolution.
4. It’s an essential people skill
• Emotional intelligence allows you to quickly build trust with people, as well as a rapport.
You’ll be able to understand their feelings and empathise with them – fantastic for any role
that involves working in teams!
5. It’s a key feature of a strong leader
• Great leaders understand people; they know how they work, how to influence them, and
how to inspire them. Emotional intelligence will help you to achieve this understanding in
order to be a brilliant leader and guide your team in the right direction.
Some more other Benefits of EI in
the Workplace
• Better Team-Work
• Better Office Environment
• Adjustments Can Be Made Easier
• More Self-Awareness
• More Self-
Control
Compassion
• There’s More
Motivation
• Leadership
Capabilities
• Better
Professional
Relationships Are
Able to Form
• You Are One Step
Ahead of Other
 Understand the difference
between Trait EI and Ability EI
• Trait EI is "a constellation of emotional self-perceptions located at
the lower levels of personality. In lay terms, trait EI refers to an
individual's self-perceptions of their emotional abilities.
• The ability-based model views emotions as useful sources of
information that help one to make sense of and navigate the social
environment. The model proposes that individuals vary in their
ability to process information of an emotional nature and in their
ability to relate emotional processing to a wider cognition. This
ability is seen to manifest itself in certain adaptive behaviors.
• Trait EI is defined as a constellation of self - perceptions located at
the lower levels of personality hierarchies (Petrides, Pita, &
Kokkinaki, 2007 ), whereas ability EI is defined as “ the ability to
perceive and express emotion, assimilate emotion in thought,
understand and reason with emotion, and regulate in social
environment
5 Dimensions of Trait EI Model
1. Self Awareness
• Self awareness is the ability to evaluate yourself socially, and understand
how your behavior is being perceived by others. If you’re self aware, you
know how you’re feeling, how you’re acting, and how you appear. You likely
have a strong grasp on your own strengths and weaknesses, which means
that you know where and how you’ll be most useful. This knowledge can
make you a great leader, because you have an understanding of what skills
you may be missing and therefore where and how you need others to apply
their skills.
• Self awareness can also help you train yourself to think about your emotions
in a productive way. It requires self reflection and interpretation, so if you’re
self aware, when you get upset you might start to think about why you feel
as you do and find that the feeling is momentary, misplaced, or a catalyst for
positive action. Doing this allows you to think of your emotions as part of a
larger picture, so you don’t become consumed by them. Knowing the
reasoning behind your emotions can also give you a greater sense of control
over them, improving self-efficacy.
5 Dimensions of Trait EI Model
2. Managing Emotions-Self regulation
Self regulation is the ability to remain calm in emotionally
trying situations. While many factors influence how you
feel and may be beyond your control, if you’re highly self
regulated, you’re good at controlling your reactions. You
can make clear-headed decisions even if the world is falling
apart around you. Also, if you’re highly self-regulated, you
can easily adapt, because the discomfort that often
comes from change won’t make you stumble. Self-
regulation is a necessary skill for people planning to go
into jobs that are fast-paced and dangerous. For example,
you would want to be self-regulated as a firefighter. If you
panicked you could hyperventilate and pass out,
endangering yourself and those you were trying to save.
5 Dimensions of Trait EI Model
3. Motivation
• Internal motivation is the ability to make yourself
work with little to no pressure from others.
Some sources of internal motivation include
curiosity, a desire to fulfill your potential, and/or
a desire to see your vision come to life. If you’re
highly internally motivated, you might want
rewards like money or praise, but they aren’t the
driving force behind your behavior. This means
you have more control over your productivity,
because your motivation is self-generated.
5 Dimensions of Trait EI Model
4. Empathy

• Empathy is the ability to understand how others feel and

put yourself “in someone else’s shoes.” While no one
can completely know for sure if they’re feeling what
someone else is, If you’re highly empathetic, you’re good
at intuiting what their feelings might be. If you’re highly
empathetic, you’re also likely to feel pain when you see
others in pain and pleasure when you perceive others’
pleasure, allowing you to connect with others
emotionally.
5 Dimensions of Trait EI Model
5. Social Skills
Goleman explains, your social skills affect everything .
Social competence takes many forms—it’s more than just
being chatty. These abilities range from being able to tune
into another person’s feelings and understand how they
think about things, to being a great collaborator and team
player, to expertise at negotiation. All these skills are
learned in life. We can improve on any of them we care
about, but it takes time, effort, and perseverance. It helps
to have a model, someone who embodies the skill we want
to improve. But we also need to practice whenever a
naturally occurring opportunity arises
 Seeing the other side
• The skill of influencing others is a valuable asset to have. It
can help us sell products and ideas, convince people and
institutions to assist us, and even affect change in the world!
We may not have the power to control other people, but we
can always do our best to persuade them. This skill is
particularly critical for managers. How you go about influencing
and successfully communicating your message determines the
results you will achieve.
• To be a successful influencer, some critical skills to possess
include the ability to see “the other side,” build bridges, and give
in without giving up.
• You must be able to “enter another person’s world” in order to
influence them. This means setting aside your own point of view,
and looking at a situation from that person’s perspective. How
they see the world becomes their reality. Don’t assume that
what’s clear to you is clear to your partner in communication.
• Seeing the other side involves knowing what is important to
the other person: their values, interests, and preferences. Do
you understand their SOCIAL STYLE — their preferred way of
communicating and behaving? Ask questions and ask for
feedback to make sure you “hear” them and understand
where they are coming from. Another way to approach this is
to answer this question, on their behalf, “what’s in it for
me?”
• The key to all of the above is understanding and recognizing
the others point of view and the only way to do that is to be
open, ask lots of open-ended and clarifying questions and to
be an active listener.
 Giving in without giving up
• Giving up means you’ve accepted you will not do something, and
you stop trying.
• Giving in means you have decided to let someone or something else
dominate and control the situation, you are no longer attempting
to do that.
• Giving way means the same kind of thing but usually with an image
of something pushing you out of the way, physically or
metaphorically, or replacement.
• “Realizing that studying just wasn’t going to get him a good grade,
Tom just gave up and stopped trying.”
• “Even though Tom thought studying was pointless, he was tired of
arguing with his mom over it, so he finally gave in to her and agreed
to do it.”
• “A generation that does not take school seriously will eventually
give way to one that does.”
Life Positions – you and only
you can choose your mindset
• Your beliefs become your thoughts, your thoughts become
your words, your words become your actions, your
actions become your habits, your habits become your
values, your values become your destiny.” — Mahatma
Gandhi
• Mindsets shape the lives we lead, the actions we take and the
future possibilities of the world we live in.
• In people with a fixed mindset, the brain is most active when
they are being given information about how well they have
done, for example, test results or grades.
• In people with a growth mindset, the brain is most active
when they are being told what they could do to
improve.
• Neuroplasticity:
Did you know your brain can change?
• The good news is that you can change your mindset.
• Neuroscience shows that our brains continue to develop and
change even as adults. Old dogs really can learn new tricks.
• The brain is actually quite like plastic, and can be reshaped
over time, forming new neural pathways. This has led
neuroscientists to call this tendency neuroplasticity.
• These neural pathways are developed by doing or thinking
particular things. The things that we do or say more often
become hard-wired into our brains as habits. These form
defined ‘routes’ in our brain, which become easier to use.
• But you can still change them. The first step is to realise that
you need to, then to train your brain in the new skill. It may
help to think about this learning
• Mindsets in Life
• Mindsets are not just important for learning new skills. They
can affect the way that we think about everything.
• For example, a growth mindset can help you recover from
illness because you believe that you can do something about
the illness. They can help you achieve in sport, at work and
can also help you grow and develop in relationships.
• Cultivating a growth mindset could be the single most
important thing you ever do to help you achieve success.
 Managing Emotions (ME) - Self-
Regulation
• Our emotions are driven by biological impulses. These biological
impulses are beyond our control, but the resulting emotions are not.
When emotions are running high, they certainly cannot be ignored
– but they can be carefully managed
• Self-regulation can be defined in various ways. In the most basic
sense, it involves controlling one's behavior, emotions, and thoughts
in the pursuit of long-term goals.
• More specifically, emotional self-regulation refers to the ability to
manage disruptive emotions and impulses. In other words, to think
before acting. It also reflects the ability to cheer yourself up after
disappointments and to act in a way consistent with your deepest
held values.
• Your ability to self-regulate as an adult has roots in your development
during childhood. Learning how to self-regulate is an important skill
that children learn both for emotional maturity and later social
connections.
Managing Emotions
• The ability to realize, readily accept, as well as successfully control
feelings in oneself (and sometimes others) is known as the emotion
management skill. Very simply, emotion management skills refer to
the ability to master your own emotions.
• For developing emotion management skills, being open to one’s
thoughts and feelings is not enough. You must have complete
authority over changing your thoughts and feelings that are
generated whenever your values are touched by the actions of a
person or an event. This is important because the change in
your thoughts and feelings is what helps change your emotions,
preventing from reactive outbursts.
• One can try to control emotions by following ways:
• 1. Label Your Emotions
2. Reframe Your Thoughts
3. Engage in a Mood Booster
 The ‘EQ brain’
and how it
works
• The next thing we need is a brief
overview of how the brain works.
• As you can see in the photo, three
layers control different aspects of
human functioning.
• The two regions we are most interested in when it comes to EQ are
the limbic region (where our emotions live) and the neocortex
region (where our high-order thinking operates).
• The goal in EQ is to have these two regions work in tandem with
one another. The challenge is that the limbic region can easily hi-
jack the neocortex region because it is processing data before if
reaches the neocortex. In his book, Emotional Intelligence, Dan
Goleman puts it this way:
• These two minds, the emotional and the
rational, operate in tight harmony for the most
part, intertwining their very different ways of
knowing to guide us through the world.
• Ordinarily there is a balance between emotional
and rational minds, with emotion feeding into
and informing the operations of the rational
mind, and the rational mind refining and
sometimes vetoing the inputs of the emotions.
• Still, the emotional and rational minds are semi-
independent faculties, each reflecting the
operation of distinct, but interconnected,
circuitry in the brain
The science of emotions
• Emotion can be defined as a feeling that is expressed through
physiological functions such as facial expressions, faster heartbeat,
and behaviors such as aggression, crying, or covering the face
with hands.
• Based on discoveries made through neural mapping of the limbic
system, the neurobiological explanation of human emotion is that
emotion is a pleasant or unpleasant mental state organized in the
limbic system of the mammalian brain.
• Defined as such, these emotional states are specific manifestations
of non-verbally expressed feelings of agreement, amusement, anger,
certainty, control, disagreement, disgust, disliking, embarrassment,
fear, guilt, happiness, hate, interest, liking, love, sadness, shame,
surprise, and uncertainty.
• If distinguished from reactive responses of reptiles, emotions would
then be mammalian elaborations of general vertebrate arousal
patterns, in which neurochemicals (e.g., dopamine, noradrenaline,
and serotonin) step-up or step-down the brain's activity level, as
visible in body movements, gestures, and postures.