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After studying this chapter, the
students should be able to:
1. Define sales management; 2. Identify the benefits of selling activities to society, firms and consumers; 3. Differentiate the four basic elements of sales management; 4. Discuss the objectives of sales management; 5. Follow the selling process; 6. Understand the sales management process; 7. Differentiate between the external and the internal environment of a firm; and 8. Enumerate the common mistakes in selling. DEFINITIONS OF SALES MANAGEMENT Here are some definitions from experts of sales management:
“A sales manager can have a narrow or a broad spectrum of
responsibilities including the following: estimates demand and prepare sales forecasts; establish sales force objectives and quotas; prepare sales plans and budgets; establish the size and organization of the sales force; recruit, select, and train the sales force; compensate the sales; and evaluate sales performance.”
-Robert D. Hisrich and Ralph W. Jackson, Selling and Sales Management
“Good sales management properly applied is the least expensive, most effective, way to increase dollars of revenue and margins, market share, cash flow, return on investment, and net present value, as well as to beat the competition and make yourself a hero. . . It costs no more to properly hire, train, compensate, motivate, and evaluate salespeople. Effective time and territory management, forecasting, planning, budgeting, and good communication and control are no more expensive than performing these same functions poorly.”
-Robert J. Calvin, Sales
Management “Sales management: The attainment of sales force goals is an effective efficient manner through planning, staffing, training, directing, and evaluating organizational resources.”