Symmetrix Configuration and

Microcode Conference Call

July 12th, 2011

EMC CONFIDENTIAL—INTERNAL USE ONLY 1

 Symmetrix Configuration and Microcode
Conference Call Information
• Symmipedia (SSR Home Page as of 11/10/ 2009)

• Use Extension 70431 in Hopkinton to contact the SSR Group. This number will
automatically route you to a SSR Specialist in Hopkinton, Cork, or Sydney depending
on the time of the day. This service is available approximately 24 hours 5 ½ days per
week. Calls outside hours will divert to a CST who will page the On-call SSR
Specialist.

• The numbers to join the weekly RTS call are:

– USA: 1-888-643-3085
– International: www.emcconferencing.com/globalaccess
– Alternate International number: +18572074205 (Toll Number)

• After dialing the main number press 1 to enter the Meeting ID: 72701005

• To join the Live Meeting use this link:

https://www.livemeeting.com/cc/emc/join?id=QFMT97

EMC CONFIDENTIAL—INTERNAL USE ONLY 2

 Enginuity

EMC CONFIDENTIAL—INTERNAL USE ONLY 3

 Enginuity EOSL(End of Service Life)

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 Enginuity Pack
The following Enginuity Pack has been added to the SSR GA Enginuity Pack Download Page

Available to download from here: http://iresqlc42.corp.emc.com/epack

EMC CONFIDENTIAL—INTERNAL USE ONLY 5

 Primus solution
emc270999- Symmetrix VMAX: Service Processor fails to reboot after running the
Enginuity installer
• Service Processor fails to reboot after running the Enginuity installer
• Service Processor unable to reboot after Enginuity upgrade
• Service Processor fails to reboot after running the 5874.248.194 Enginuity installer

Service Processor returns to EFI Prompt after reboot and displays the following:
EFI Shell version 1.10 [8192.1]
Current running code 1.1.2
Device Mapping Table
fs0 :HardDisk - Alias hd33a3 blk0
Acpi(PMP0A03,0)/Pci(1FI2)/Ata(Primary,Master)/HD(Part3,SigF4D0F4D0)
blk0 :HardDisk - Alias hd33a3 fs0
Acpi(PMP0A03,0)/Pci(1FI2)/Ata(Primary,Master)/HD(Part3,SigF4D0F4D0)
blk1 :HardDisk - Alias (null)
Acpi(PMP0A03,0)/Pci(1FI2)/Ata(Primary,Master)/HD(Part1,SigF4D0F4D0)
blk2 :HardDisk - Alias (null)
Acpi(PMP0A03,0)/Pci(1FI2)/Ata(Primary,Master)/HD(Part2,SigF4D0F4D0)
blk3 :HardDisk - Alias (null)
Acpi(PMP0A03,0)/Pci(1FI2)/Ata(Primary,Master)
blk4 :HardDisk - Alias (null)
Acpi(PMP0A03,0)/Pci(1FI2)/Ata(Primary,Slave)
Press ESC in 1 Seconds to skip startup.ssh, any other key to continue
Shell> _

Follow the instructions in solution emc224649: "How to handle Symmetrix VMAX Series Service
Processor issues.“

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 Primus solution
emc266701 - Symmetrix DMX-3 and DMX-4: Cannot start GNS daemon

The symapi_db.bin has been corrupted during the Enginuity 5772 to 5773 NDU process.

Workaround: Delete the existing symapi_db.bin and rediscover a fresh database.

A permanent solution exists for this issue but intervention from EMC technical support personnel is
required. Support personnel must access your storage system to fix this issue. Contact the EMC
Customer Support Center or your service representative for technical assistance and quote this
solution ID.

EMC CONFIDENTIAL—INTERNAL USE ONLY 7

 Primus solution
emc273063 - Symmetrix VMAX: Enginuity NDU from 5874.248.194 to 5875.198.148 requires fix
56656

Red box at step Verify_Ucode_Fixes_Exist

Red box:
Script 00000651: Message 0x000005E5.0x33AE:
There are several fixes that must be loaded already
at this point, yet they are missing. 56656 for example.
Procedure cannot continue. Please call EMC Support Center

Register Build 5874_248/0039 / 5874_194/5004 is required BEFORE upgrading from 5874.248.194

to 5875.198.148. This E-Pack must be loaded on top of Enginuity 5874.248.194 and applied to
System BEFORE you install SymmWin 5875.198.148 onto the Service Processor. Refer to
solution emc258136 for details on the NDU requirements when upgrading from 5874 to 5875.

Warning!!: If you encounter the script red box you CANNOT now install the E-Pack because you
already installed SymmWin 5875.198.148 onto the Service Processor.

You must refer to solution emc256647. Follow the procedure given here. Use the rollback utility to re-
image the Service Processor to 5874. Then you can load the mandatory E-Pack BEFORE installing
5875 and starting the NDU.

If this process is unclear, consult with your local Config FSS/RTS, or contact the SP&S/SSR Team.

EMC CONFIDENTIAL—INTERNAL USE ONLY 8

 Primus solution
emc272962 - In which Windows\Office environments can I run SymmPiT?"

Unexpected failure when importing SymmPiT images into Excel.

SymmPiT is a tool generated and provided by EMC Field Service, support cannot be given for all
Office and Windows flavors.

As of July 2011
• SymmPiT currently supports Windows XP or Windows 7 32-bit environments. Support for 64-bit OS is
pending.
• Office 2003 is supported with all SymmPiT versions up to V1.65. From V1.66 onwards Office 2007 is
required.
• SymmPIT supports all Enginuity releases from 5772 upwards.

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 Primus solution
emc272769- Symmetrix DMX-3 and DMX-4: GAPs shows between all logicals on a
physical device

The SYMCLI command symdisk -sid xxx show yyy:zz -gaps shows GAPs between all devices.

EMC Engineering has determined that this is a display issue and a permanent fix is in progress.

Field Service: Engineering has determined that the GAPs appearing between the devices are due to a
display issue. There is a difference as to how SymmWin and Enginuity report these GAPs. Both use
different calculations and they report different numbers. The Enginuity calculation is the correct one.

Example displayed in the Primus Solution

EMC CONFIDENTIAL—INTERNAL USE ONLY 10

 Primus solution
emc258136- Symmetrix VMAX: Requirements for NDU from Enginuity 5874 to
Enginuity 5875.

The following is an important reminder if re-imaging a service processor to

Enginuity 5875:

CAUTION! BEFORE re-imaging the Service Processor to Enginuity 5875, you

MUST run the NDU Readiness (5874 to 5875) script at Enginuity 5874 (available
at 5874.248.194).

EMC CONFIDENTIAL—INTERNAL USE ONLY 11

 F.Y.I.
The Symmetrix Configuration Test Centre is part of the Global Services SP&S
Group.
Refer to Primus Solution emc220438 for full details

Primary Responsibilities include:

• Pre-Testing of Complex Configuration Changes on Symmetrix systems prior to implementation on the customer site.
• Provide Back out Plan / Enginuity Downgrade testing (Also refer to emc54972 & emc192419)
• Serviceability of New Enginuity Families and Features prior to GA release.
• Work with Design Engineering on Problem Recreations.
• Provide Upgrade Testing for Customers who have encountered numerous issues during previous events ('Get Well'
program)

Products Supported:
• Symmetrix V-Max, DMX-3 & DMX-4, DMX-1 & DMX-2
• Symmetrix 5.x (From Q4’09, limited support. Testing using generic configurations only)
• Refer to emc220438 for full details

Contacting the Symmetrix Configuration Test Centre:

• email: 'Configuration Test Centre'
• Tel: Extension 1773 in Cork.
• Homepage: Configuration Test Centre

EMC CONFIDENTIAL—INTERNAL USE ONLY 12

 F.Y.I.
F.Y.I - There is a new link on the CCA-5 main page for the HEAT/Grab utility and a “How to Use It
Guide”. Functionality is currently enabled for Windows and Sun hosts. Please consult the
how-to document for details.

F.Y.I - The Symmetrix Configuration Forum can be accessed from the following link:
http://one.emc.com/clearspace/community/active?community=4006
F.Y.I - For new installs and service processors replacements use the latest version of SP utility at
http://www.cs.isus.emc.com/csweb2/ServProc/SPupgrades.htm

Reminder –Reference emc54972 – For all Enginuity downgrades.

Data Erasure activities – There is no longer a need to open a CCA activity. To create files needed for
data erase and for instructions on how to use the database follow the link:
http://iresqlc42.corp.emc.com/dataerase/Default1.asp Refer to primus emc119255 for more information
on data erasure. Update: 3/24/2009. No Total Clear Data Erasure may be done remotely. There must
be an onsite CE, this is a legal requirement
Drive Scsi Code Information: http://www.corkc4.isus.emc.com/wiki/index.php/Drive
Disk Drive GS Patch download link: http://iresqlc42.corp.emc.com/epack/Corporate/Default1.asp >
Click on Available Downloads > View All Downloads > GSPatch.
For NDU upgrades, part of the procedure should be to run the Symmetrix DMX-3/4/950 Service
Processor Utility (SymmUtil.exe). The Symmetrix Utility (SymmUtil.exe) is a maintenance tool designed
to aid in the replacement and setup of Symmetrix DMX-3, DMX-3 950, DMX-4, and DMX-4 950 Service
Processors. Refer to Symmetrix Service Processor Utility, SYM-CSP-057 for more information about
this utility. Download the SymmUtil.exe version 2.08.00 (05/10/2010).

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 F.Y.I.
F.Y.I - The Symmetrix Procedure Generator is now the default procgen for all procedures for Symm DMX
and above. The Symmetrix Procedure Generator is run through Symmwin, with the CreateProc script:
http://www.corkc4.isus.emc.com/wiki/index.php/Symmetrix_Procedure_Generator

Updates: 06/09/2011: New version 1.7.8.

F.Y.I - For the latest Regulator versions, please refer to the following link on Symmipedia.
http://www.corkc4.isus.emc.com/wiki/index.php/Regulator. Anyone with dark sites should download it from
the SSR web.

F.Y.I - Reminder–Please reference the Enginuity Reference Database (NERD) before submitting any
activity to CCA.

F.Y.I - 3/30/2011 Celerra web page: http://www.corkc4.isus.emc.com/wiki/index.php/Celerra

F.Y.I - Customer Service Procedures (CSP’s): http://www.cs.isus.emc.com/ and search for Customer
Service Procedures.

F.Y.I - The latest version of Connect EMC is 3.02.06 for 5671, 5771, 5772. The latest version is 4.02.08 for
5773, 5874, 5875. Refer to information listed in Primus emc227604

EMC CONFIDENTIAL—INTERNAL USE ONLY 14

 Enginuity Pack Process Changes
• Enginuity Packs will be provided at Target code and Higher only; all others
will be rejected. If you customer is not able to upgrade a detailed justification
must be supplied with the resubmission of the Epack request for Engineering
management review.

• The Enginuity Pack delivery process will be changing. No longer will loading
instructions be provided, instead you will receive and email with a link to the
Enginuity pack files and be directed to the Procedure Generator. The process
change will be discussed at next weeks meeting.

• Required for every Epack request is a Symmwin Screen shot that allows us
to verify if you are currently running a Symmwin Epack. This is mandatory
and requests submitted without this screen shot are being returned. Details
on how to display this information is available on the first page of “Enter
Request”.

EMC CONFIDENTIAL—INTERNAL USE ONLY 15

 Question and Comments
We are seeing CCA’s being rejected and then they are being resubmitted but with by-pass
auto rules checked.

It is not recommended to use the by-pass auto rule without understanding the
consequences. Important ETA, Primus, fixes/epacks can be missed and can result in
impact to the box. If you are not sure of why an activity is being rejected please escalate
to the CCA-5 help desk or to the SSR Group.

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 Funny Page

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