ISO 9001:2008 Awareness Programme

By Vinay Kumar Srivastava Consultant & Lead Auditor

ISO Logo

Quote

"I don't know the key to success, but the key to failure is trying to please everybody." --Bill Cosby

Technical education is heavily lefthemisphere oriented.

In a Hierarchy Every Employee Tends to Rise to His Level of Incompetence- Peters Principle

Why System Is Required

01/02/03 means1. 1 February 2003 or 2. 2 January 2003 or 3. 2 March 2001 or 4. 3 February 2001

Why System Is Required?

As per ISO 8601:2004 YY-MM-DD For week day YY-Www-D Time hh: mm: ss 23:59:59

Why Standards Matter

When products and services meet expectations, we tend to take this for granted and be unaware of the role of standards. Standards ensure desirable characteristics of products and services such as quality, environmental friendliness, safety, reliability, efficiency and interchangeability - and at an economical cost. When standards are absent, we soon notice.

Some Common ISO Standards

Quality Management System Environment Mgmt. System Health and Safety ISO 9001:2008 ISO 14001:2004 OHSAS 18001:2007

Food Safety Mgmt. System

Complaints Management Medical Device Manufacturing Paper Size System Data elements and interchange formats

ISO 22000:2005
ISO 10002:2004 ISO 13485:2003 ISO 216:1974 ISO 8601:2004

Some Common ISO Standards

Identification cards system ISO 7810:2003 Paper Holes for general filing purposes Electronic identification cards (Subscriber Identification Module) Information security International Standard for country codes ISO 838:1974 ISO 7816:2005

ISO/IEC 27001:2005 ISO 3166-1:2006

How to read the Standard?

Issuing Body Standard ID : Year of Issue

Like
ISO 9001 : 2008

ISO
ISO ISO

14001
19011 22000

:
: :

2004
2002 2005

ISO Awareness Program

What does the term ISO mean? What is ISO? Who develops ISO standards? Comparison of ISO 9000 Family ISO in Education Benefits Quality Management Principles PDCA Cycle Model of Process Based QMS ISO 9001: 2008 Clauses

ISO stands for

International Organisation for Standardization. Word derived from the Greek isos, meaning "equal". Whatever the country, whatever the language, the short form of the organization's name is always ISO.

What is ISO

Network of national standards institutes of 163 countries, Is a nongovernmental organization. Central Secretariat in Geneva. Many of its member institutes are part of the governmental structure of their countries, or are mandated by their government.

What is ISO

The International Electrotechnical Commission (IEC) was established in 1906. ISO officially began operations on 23 February 1947. ISO the world's largest developer of standards. Total no. of Standards are 18,000.

Comparison
1994, 2000 & 2008 standards of ISO 9000 Family

1994
9000:2005 Fundamentals and Vocabulary 9001- Certification 9002- Certification 9003- Certification 9004 - Guidelines

2000
9000:2005 Fundamentals and Vocabulary 9001:2000Certification

2008
9000:2005 Fundamentals and Vocabulary 9001:2008Certification

9004 - Guidelines

9004:2009 Guidelines

Why Standards are Revised?

To add value to the activities To continually improve performance To be reviewed every five years to ensure they reflect best practices taking into account lessons learnt during the application of the standard.

Benefits of ISO

Highly acclaimed quality benchmark. Enhanced image and market positioning. Developing a perspective of students as customers and taking responsibility for customer satisfaction. Refocus of staff energy on core process of teaching and learning. Development of a quality mindset among the students.

. Benefits

Clarity in definition of role, authority and responsibility. Better record keeping and documentation. Lesser repetition of errors/mistakes. Preparing greater collaboration with business and industry to better prepare students for the workplace

Quality Management Principles

1. 2. 3. 4. 5. 6. 7.

8.

Customer Focus Leadership Involvement of people Process Approach System Approach to Management Continual Improvement Factual Approach to Decision Making Mutually beneficial Supplier Relationships

Four Additional Principles

1. Creating learner value 2. Focusing on social value

3. Agility
4. Autonomy

PDCA Cycle
Take actions to continually improve process performance effectiveness and efficiency

Act

Plan

How to improve next time?

What to do How to do

Establish objectives necessary to deliver results in accordance with customer requirements and the organisations policies

Check
Monitor and measure processes and product against policies, objectives and requirements

Did things happen according to plan?

Do

Do what was planned

Implement the processes

ISO 9001: 2008 Clauses

1. 2. 3. 4. 5. 6. 7. 8. Scope Normative reference Definitions and terminology Quality management system Management responsibility Resource management Product realization Measurement, analysis and improvement

Model of Process Based QMS

Value-Adding Activity Info Flow

4. Quality Management System in the Educational Organization

4.1. General Requirements 4.2. Documentation Requirements

4.1 General
1. 2.

Define the Scope Identify, define and manage the processes for QMS.
a) education design; b) curriculum development; c) education delivery; d) assessment of learning.

3.

4.

Identify and ensure compliances of statutory, regulatory requirements, Implement QMS

4.2. Documentation Requirements 4.2.2. Quality Manual - Scope, Interactions of educational and
support processes, contains or refer all documented procedures, and other criteria

4.2. Documentation Requirements

4.2.3. Control of Documents - Documented procedure for:
a) editing, reviewing and approving internal documents, including their identification and revision status; b) controlling external documents c) availability of documents to organizations personnel d) managing and controlling the learners legal documents; e) ensuring the traceability of educational services; and f) verifying the fulfilment of requirements in the established educational stages.

4.2. Documentation Requirements

4.2.4. Control of Records Establish retention times and record disposal that are generally specified by legislation or regulation. Learner and instructional records

5. Management Responsibility in the Educational Organization

5.1. Management Commitment 5.2. Customer focus 5.3. Quality Policy 5.4. Planning 5.5. Responsibility, authority & communication 5.6. Management review

Quality Policy
BRCM College of Engineering & Technology is committed to create renaissance engineersstudents who excel in engineering and applied sciences, but also have a broad knowledge of other disciplines and wish to connect advances in engineering to societys most challenging problems of 21st century by continual improvement of QMS.

5.4 Planning
5.4.1. Quality Objectives

Specific Measurable and Attainable Relevant Time bound

5.4.2. Quality Management System Planning

For achievement of quality objectives

5.5. Responsibility, Authority and Communication

5.5.1. Responsibility and authority
organizational structure responsibility and authority delegation

5.5.2. Management Representative

appointed and given authority by the top management to monitor, evaluate and maintain the operation of the QMS to enforce the effectiveness and improvement

5.5.3. Internal communication

5.6. Management Review

5.6.1. General
Conduct periodic reviews of the QMS, Records should be kept of the management reviews

5.6.2. Review input

The scheduled periodic review of the instructional and support systems, learner satisfaction, assessment criteria, evaluation results, documented improvements and design and development review

5.6.3. Review output

Carry out actions to improve the performance of the QMS and its processes

6. Resource Management of the Educational Organization

6.1. 6.2. 6.3. 6.4. Provision of Resources Human Resources Infrastructure Work Environment

6.2. Human Resources

6.2.1. General
identify all type of human resources

6.2.2. Competence, awareness and training

How their competence, awareness, and training are aligned with their responsibilities, authorities, and academic-administrative activities. Carry out systematic actions for comparing competence needs to curriculum requirements.

6.3. Infrastructure

Identify the specific infrastructure, facilities, environment and equipment needed to support the teaching-learning processes, as well as the educational service. Bidding, purchase, receipt, storage, safeguarding, installation, usage, and maintenance activities. Associated risks regarding peoples security, safety, and hygiene.

6.4. Work Environment

Humidity Noise Pollution Ergonomics

7. Realization of the Educational Service

7.1. Planning of Realization 7.2. Learner-Related Processes 7.3. Design and development in the Educational Organization 7.4. Purchasing 7.5. Production and service provision 7.6. Control of monitoring and measuring Equipments.

7.1. Planning of Realization

Transforming curriculum into learner behaviour

Plan the necessary resources for all processes

7.2. Learner-related Processes

A service that is intangible, not storable, and consumed during delivery.
Safe, clean facilities with someone in charge; Two-way communication procedures between interested parties and the educational organization are responsive; The organizations personnel treat everyone with respect; and Appropriate activities are conducted by qualified personnel.

7.2. Learner-related Processes

7.2.1. Determination of educational service-related requirements 7.2.2. Review of requirements related to learning 7.2.3. Learner communication

7.2.1. Determination of educational service-related requirements

1.

2.

Typically expressed as behaviour needed to meet academic, professional and societys expectations. The specific requirements of the learner His/her study plans and curricula and the educational service provided by high studies educational organizations, among others.

7.2.2. Review of requirements related to learning

a) Requirements are defined, b) Requirements differing from those previously expressed are resolved, and c) It has the ability to meet the defined requirements.

7.2.3. Learner Communication

Effective arrangements for communicating with learners in relation to: a) course information, b) learning plans, including curriculum, and c) learner feedback, including learner complaints.

7.3 Design and Development in the Educational Organization

7.3.1. 7.3.2. 7.3.3. 7.3.4. 7.3.5. Design and development planning Design and development inputs Design and development outputs Design and development review Design and development verification 7.3.6. Design and development validation 7.3.7. Control of design and development changes

7.4. Purchasing
7.4.1. Purchasing process 7.4.2. Purchasing information 7.4.3. Verification of purchased product

7.5 Provision of the Educational Service

7.5.1. Control of the provision

7.5.2. Validation of processes

7.5.3. Identification and traceability 7.5.4. Customer property

7.5.5. Preservation

7.5.1. Control of the Provision

Identification overall topics and themes of the subject matter to be taught, and the accepted methods of instruction. Establish various accepted measures for determining compliance with the learning objectives. Ensure the control of processes.

7.6 Control monitoring and measuring equipments

Identify monitoring and measuring needs. Select monitoring and measuring equipments. Establish monitoring and measuring processes. Calibrate monitoring and measuring equipments. Protect monitoring and measuring equipments. Confirm suitability of monitoring and measuring softwares.

8. Measurement, analysis and improvement in the educational organization

8.1. 8.2. 8.3. 8.4. 8.5. General Monitoring and measurement Control of nonconforming product Analysis of data Improvement

8.1. General
Establish monitoring and measurement processes Identify monitoring, measurement, and analytical processes. Plan monitoring, measurement, and analytical processes. Implement monitoring, measurement, and analytical processes.

8.2. Monitoring and Measurement

8.2.1. Customer (learner) satisfaction 8.2.2. Plan and perform regular Internal audit 8.2.3. Monitoring and measurement of QMS processes 8.2.4. Monitoring and measurement of the educational service

8.3.Control of Nonconforming Product

Identify educational services as well as final outcomes, Establish a nonconforming educational services procedure. Document your nonconforming educational services procedure. Implement your nonconforming educational services procedure. Maintain your nonconforming educational services procedure.

8.4. Analysis of Data

Define your QMS information needs. Collect data about your organization's QMS. Provide information by analyzing your QMS data for continuous improvement.

8.5. Improvement
8.5.1. Continual Improvement 8.5.2. Corrective action

Establish a documented procedure for implementing corrective actions to eliminate nonconformities occurring during the performance of the QMS and the educational service
Establish a documented procedure for implementing preventive actions that result from analyzing potential nonconformities and improvement opportunities within the QMS and the educational service.

8.5.3. Preventive action

Documented Procedures

Control of Documents Control of Records Internal Audit Non conforming Educational services Corrective Action Preventive Action

Thanking You All Vinay Kumar Srivastava Consultant , Trainer & Lead Auditor Mobile: 09044453244/09868666570 [email protected]