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Case 1: Click To Edit Master Subtitle Style

FedEx is a logistics company that provides delivery services worldwide. It was originally founded in 1998 and is headquartered in Memphis, Tennessee. FedEx offers delivery services such as FedEx Express for overnight deliveries and FedEx Ground for domestic deliveries. FedEx uses tracking technology and a database to monitor packages from pickup to delivery.

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Manisha Upreti
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48 views18 pages

Case 1: Click To Edit Master Subtitle Style

FedEx is a logistics company that provides delivery services worldwide. It was originally founded in 1998 and is headquartered in Memphis, Tennessee. FedEx offers delivery services such as FedEx Express for overnight deliveries and FedEx Ground for domestic deliveries. FedEx uses tracking technology and a database to monitor packages from pickup to delivery.

Uploaded by

Manisha Upreti
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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MIS

CASE 1
Click to edit Master subtitle style SUBMITTED BY: Manisha Upreti D-5 Shambhu Suman D-25 Shreya Saini D-26

5/5/12

HISTORY
FedEx Corporation originally known as FDX Corporation, is a logistics services company, based in the United States with headquarters in Click to edit Master subtitle style Memphis, Tennessee. FDX Corporation was founded in January 1998 with the acquisition of Caliber System Inc. by Federal Express. 5/5/12 FedEx purchased Caliber and

HISTORY (contd.)

In January 2000, FDX Corporation changed its name to FedEx Corporation and re-branded all of its subsidiaries. In February 2000, FedEx acquired Tower Group International, an international logistics company. FedEx also acquired WorldTariff, a customs duty and tax information company. FedEx Corp. acquired privately held Kinko's Inc. in February 2004 and 5/5/12 rebranded it FedEx Kinko's.

SERVICES

FedEx Express : Provides original overnight courier services. FedEx Ground : Guaranteed day-definite delivery within Canada and the United States. It has two components-

1. FedEx Home Delivery: It specialises in residential delivery Tuesday through Saturday and offers delivery options.
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SERVICES (contd.)

FedEx SmartPost : Consolidates parcels from merchants and catalog companies and uses the United States Postal Service
2.
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RECENT HAPPENINGS

FedEx Corp is the 21st largest campaign contributor in the United States. From 1989 to 2010, FedEx was the title sponsor of the Orange Bowl, played in Miami, FL. FedEx has sponsored motorsports as well. FedEx sponsors FedExForum, the NBA's 5/5/12 Memphis Grizzlies and

CASE SUMMARY:

FedEx is multibilliondollar company which provides reliable overnight delivery of high-priority, time sensitive packages and documents. It delivers approximately 2.9 million packages a day

After the parcels are picked up at the customers site or dropped off at a 5/5/12 FedEx hub, they are sorted by

FedEx tracks each package through each step on its path from the shipper to recipient. Driver picks up the package, & logged immediately using Supertracker Driver inserts the Supertracker into a small computer that transmits the data by radio waves to the local dispatch center, which has a link to the corporate database. 5/5/12 Within five minutes of initial pickup, the

CASE SUMMARY: FedEx (Contd.)

CASE SUMMARY: FedEx (Contd.) supports Detailed tracking information

customer service by permitting customer service agents to tell customers where there packages are.

FedEx developed a service quality index based on 12 types of events that disappoint customers, including late delivery, damaged or lost packages, and complaints. As a result of a five- year project, FedEx performs most of the warehousing and distribution for National Semiconductor, 5/5/12

CASE SUMMARY: FedEx (Contd.)

This system reduced the average customer delivery cycle from four weeks to seven days, and reduced distribution costs from 2.9% of sales to 1.2%. FedEx has also extended its reach through a set of e-business tools that include, in FedEx terms e-shipping tools, e-Commerce tools, e-Commerce Builder and FedEx Global Developer program.
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Work-system Framework
Customer

Product & Services

Business Processes Click to edit Master subtitle style

Participants

Information

Technology

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Customers

National Semiconductor People who send packages over a destination Internal Customers of FedEx

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Products & Services

Package Delivery Fully Integrated Corporate Partner that picks up, transports, warehouses and delivery all companies finished products from factories to customers Tracking System

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Business Process
1)

After parcels are picked up at the customers site or dropped off at the FedEx hub. They are sorted by destination. Loaded on planes & shipped to destination airport. When driver picks up the package, it is logged into corporate database using supertracker and bar code system.

2)

3)

4)

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Participants

External customers Internal customers FedEx employees Drivers Delivery boys

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Information

Package identification Location Destination Route Information regarding pickups & deliveries Detailed tracking information

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Technology

Supertracker Small computer that transmit data through radio waves Service quality index Corporate database Barcode recorder E-Commerce tools, e-Commerce builder & FedEx Global developer program
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