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Capacity Multiple Flow-1

Capacity planning in operations management

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Francis Nyeko
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4 views

Capacity Multiple Flow-1

Capacity planning in operations management

Uploaded by

Francis Nyeko
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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DMV Process

22 applicants enter a DMV per hour. All applicants see the receptionist first.
50% of the applicants are sent directly to the Issue-License station where a
new photo and license are one. 30% of applicants should first take an Eye-
Exam. The remaining 20% of the applicants must first take a computer-based
test on one of the computers.
Only 80% of the applicants who take the eye exam pass the exam. The
remaining leave. The applicants who pass the eye exam are also directed to
the computer-based test.
Out of all the applicants who take the computer-based test (coming either
directly through the receptionist or after the eye exam), 10% fail it. The rest
who passes the multiple-choice test proceed to the issue-license section.
Capacity is 44 applicants per hour at receptionist, 10 per hour in eye exam,
12 per hour in computer test, and 42 per hour in Issue-License.
Please get a piece of paper, draw the diagram clearly and carefully, and add
Capacity Practice, A. Asef-Vaziri, Operations, Information, and Analytics. 2
DMV- Capacity is NOT 10 – Percentages Compared
to Station Flow
50%

22 Issue Exi
Reception 30% Eye Test Exi License
t 42 t
44 10 20%
80%

20% Writt 90%


en Exi
Test 12
t
10%

Capacity Practice, A. Asef-Vaziri, Operations, Information, and Analytics. 3


Percentages Compared to Total Flow

50%

22 6% Issue
Reception 30% Eye Test License
44 10 42 89.6%
24%

20% Writt 39.6%


en 4.4%
Test 12

Capacity Practice, A. Asef-Vaziri, Operations, Information, and Analytics. 4


Throughput of Each Station

11

22 1.32 Issue
Reception 6.6 Eye Test License
44 10 42 19.712
5.28

4.4 Writt 8.712


en 0.968
Test 12

Capacity Practice, A. Asef-Vaziri, Operations, Information, and Analytics. 5


Utilizations

22 22
Reception U=R/Rp= 22/44=0.5
44

6.6 Eye Test 6.6 19.712 Issue 19.712


U= 6.6/10=0.66
10 License
42
U=
Writt 19.712/42=0.4693
9.68 9.68
en U= 9.68/12= 0.8067
Test 12

Capacity Practice, A. Asef-Vaziri, Operations, Information, and Analytics. 6


Capacity = Station Throughput Divided By Station
Utilization

22 Issue Exi
Reception Eye Test License t
U=0.5 U=0.66 U=0.47
22/0.5= 22/0.66=3 22/0.47=4
44 3.33 6.88
Writt
en
U=0.81
Test
22/0.81=2
7.27

Capacity Practice, A. Asef-Vaziri, Operations, Information, and Analytics. 7


DMV- Capacity is NOT 10

50%

Issue Exi
22 Reception 30% Eye Test Exi License t
4
44 t
10 20%
33. 42
46.8
4 33
80% 8

20% Writt 90%


en Exi
Test27.2
12
7 t
10%

Capacity Practice, A. Asef-Vaziri, Operations, Information, and Analytics. 8


DMV- The Bottleneck
https://www.youtube.com/watch?v=HoGDeaGrdrE&t=4s

22 % Entering R at Each dept Rp at Each dept Utilization


Rec 1 Rec 1 22 44 0.5000 44.00
Eye 0.3 0.8 Eye 0.3 6.6 10 0.6600 33.33
Test 0.2 0.24 0.44 0.9 Test 0.44 9.68 12 0.8067 27.27
Final 0.5 0.396 Final 0.896 19.712 42 0.4693 46.88

Capacity Practice, A. Asef-Vaziri, Operations, Information, and Analytics. 9

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