Scribd
Upload
2 views

Customer Journey Map

J

Uploaded by

rahulpandalaneni
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
2 views

Customer Journey Map

J

Uploaded by

rahulpandalaneni
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
You are on page 1/ 1

Customer Journey map

The customer becomes aware of fitness trackers The customer chooses a fitness tracker based on their The user begins daily usage, tracking fitness activities

through online ads, friends, or social media research, making a purchase either online or in-store like steps, heart rate, and sleep patterns.

Awareness Feedback &


Consideration Purchase Onboarding Usage
Support

The customer researches different brands and models, The customer sets up the fitness tracker, Customer receives support if any issues arise,

comparing features, pricing, and reviews. syncing it with a mobile app. such as technical problems or warranty claims.

You might also like