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Process Flow Analysis - LL-K2

The Core concept of business process engineering using Little's law 2

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Francis Nyeko
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1 views

Process Flow Analysis - LL-K2

The Core concept of business process engineering using Little's law 2

Uploaded by

Francis Nyeko
Copyright
© © All Rights Reserved
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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The Little’s Law

The Core Concept in Business Processes


Engineering

yes must be washed; to see things differently. Sohrab Sepehri, Persian


Recorded Lecture https://youtu.be/con6BNHeKZs

Process Flow Analysis, Time to Degree Computations, A. Asef-Vaziri, Systems & Operations
Management. 2
K2. Flow Time (Time-to-Degree) at a B-School
Over the past 7 years, on average, there were 1,900 incoming students per
year at DNCBE-School. On average, the headcount of students enrolled over
the same period was 6,600.
a) On average, how long does a student spend in this school?
 RT=I  1,900T = 6,600  T = 3.47 years.
 Out of the 1,900 incoming students per year, on average, 28% are
accounting majors, 23% are management 16% are marketing, 11% are
finance, and the rest are other majors.
 The School has 1,670 accounting students, 1,700 Management students,
1,200 Marketing students, and 1,130 students in all other majors except
finance. The rest are in the finance department.
 b) Compute the flow time at each department.

Process Flow Analysis, Time to Degree Computations, A. Asef-Vaziri, Systems & Operations
Management. 3
K2. DNCBE- Time to Graduation
0.28 ACC
1670

0.23 MGT
1700

1900 0.16 MKT


1200 1900

0.11 FIN
900

0.22 OTH
1130 1-(0.28+0.23+0.16+0.11)
= 0.22
6600-
Process Flow Analysis, Time to Degree Computations, A. Asef-Vaziri, Systems & Operations
Management. (1670+1700+1200+1130)= 4
K2. The Flow Time at the B-School
532 ACC
1670

437 MGT
1700

1900 304 MKT


1200 1900

209 FIN 1900 6600 3.474


900 Major % R I T
ACC 0.28 532 1670 3.139
MGT 0.23 437 1700 3.890
418 OTH MKT 0.16 304 1200 3.947
1130 FIN 0.11 209 900 4.306
OTH 0.22 418 1130 2.703
1 1900 6600 3.474
Process Flow Analysis, Time to Degree Computations, A. Asef-Vaziri, Systems & Operations
Management. 5
K2. DNCBE- Time to Graduation
Using part (a), prove that your computations in part (b) are correct.
We have time-to-graduation for all five of the groups and their relative
weights.
SUMPRODUCT (%,TtD) =0.28(3.14) + 0.23(3.89), 0.16(2.95), 0.11 (4.31),
0.22(2.7) = 3.47.
On average, 36% of the incoming students of this B-School are freshmen
(FTF) , and the rest are transfer (FTT) students.
Time-to-Degree (TTD) for FTF is estimated to be twice of FTT.
c) How long does it take FTF students to graduate?
T = TTD for FTTs (64% of all students).
2T = TTD for FTFs (36% of all students).
Average time-to-graduation for all students = 3.47 years.
0.64T+0.36 (2T) = 3.47 years
1.36T=3.47
Process Flow Analysis, Time to Degree Computations, A. Asef-Vaziri, Systems & Operations
Management. 6
K2. DNCBE- Time to Graduation
d) Sadly, we have the additional information that 35% of FTF and 25% of FTT
dropouts drop out. Out of 100% incoming students, what % are FTF graduate,
FTT graduate, FTF dropout, and FTT dropout.
FTF-D=0.35(0.36) = 0.126  12.6%
FTF-G= 0.36-0.126= 0.234 23.4%
FTT-D=0.25(0.64) = 0.16  16%
FTT-G= 0.64-0.16= 0.48  48%
The average time that freshman dropouts spend in the School is 1.5 years.
This time for transfer dropouts is 0.75 year. Given this new information, how
long does it take FTFs to graduate? Time to graduation of first-time-freshman
is still twice of first-time-transfer.
0.126(1.5) + 0.234(2T) + 0.16(0.75) + 0.48(T) = 3.47
0.948T=3.16
T=3.33  TTD-FTT = 3.33, TTD-FTF = 6.66
Process Flow Analysis, Time to Degree Computations, A. Asef-Vaziri, Systems & Operations
Management. 7
Practice
Given the following data
a) How many students this college
has?
b) How many new students are
there?R I T
Dept. 1 500 1750 3.5
Dept. 2 400 1700 4.25
Dept. 3 250 1125 4.5
Dept. 4 250 900 3.6
Dept. 5 550 2200 4
1950 7675

Process Flow Analysis, Time to Degree Computations, A. Asef-Vaziri, Systems & Operations
Management. 8
Incoming Students and Headcount in the Past 7
Years
Year HC-All FreshmanTransfer FemaleTraditionally
Better
underserved
Served
International
Pell GrantFull Time
Fall 2021 6464 2769 3410 2815 239 3329 5168
Fall 2020 6385 2748 3160 2934 291 3318 5158
Fall 2019 6484 2772 3119 2849 389 3258 5154
Fall 2018 6753 2913 3112 2840 503 3514 5323
Fall 2017 6922 2998 3102 2829 572 3625 5442
Fall 2016 6877 2914 2951 2686 662 3264 5260
Fall 2015 6972 2936 2860 2581 719 3279 5352
Fall 2014 6464 2688 2505 2205 712 3030 5030
Fall 2013 5971 2466 2171 1863 720 2628 4724
Fall 2012 5716 2360 1924 1609 687 2399 4440
Fall 2011 5910 2542 1949 1593 668 2501 4391
Fall 2010 5946 2627 1866 1478 575 2332 4133
Headcount
ACCT&IS MGT MK T FIN SOM BLAW ECON BUS Total
2013 1628 1674 954 834 176 404 265 36 5971
2014 1761 1828 1086 891 195 384 275 44 6464
2015 1891 1939 1188 966 244 372 312 60 6972
2016 1710 1887 1294 953 280 394 314 45 6877
2017 1674 1885 1359 938 338 436 281 11 6922
SOM & MGT data are mixed 2018 1569 1429 1259 879 699 603 311 4 6753
up in 2018 & 2019 2019 1431 1212 1210 871 850 629 279 2 6484

Average 1,666 1,693 1,193 905 397 460 291 29 6,635


CV 0.09 0.16 0.11 0.05 0.67 0.24 0.07 0.80 0.05
R/ M 0.27 0.40 0.33 0.15 2.41 0.64 0.17 1.61 0.15
Process Flow Analysis, Time to Degree Computations, A. Asef-Vaziri, Systems & Operations
Management. 9
Incoming Students and Headcount in the Past 7
Years
1 307 56 28 Data Analysi
307 57 28 Data Analysis
2 416 58 13 SCM
3 464 54 23 ERP
364 54 25 ERP
4 467 56 31 Qual
5 468 52 25 Service
6 485 59 13 Decision Support
213.7 186 23.25

56 24

MKT 12 29
FIN 16 25
SOM 6 9 200

Process Flow Analysis, Time to Degree Computations, A. Asef-Vaziri, Systems & Operations
Management. 10

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