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C4871quality Gurus

The document provides information on several quality gurus and their philosophies including Deming, Juran, Crosby, Taguchi, and Ishikawa. It summarizes Deming's Plan-Do-Check-Act cycle and his 14 points for managers. It also outlines Crosby's definition of quality as conformance to requirements and his 14 steps for quality improvement. Additionally, it describes Juran's quality trilogy of quality planning, control, and improvement. Finally, it compares the approaches of Deming, Juran, and Crosby.

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142 views

C4871quality Gurus

The document provides information on several quality gurus and their philosophies including Deming, Juran, Crosby, Taguchi, and Ishikawa. It summarizes Deming's Plan-Do-Check-Act cycle and his 14 points for managers. It also outlines Crosby's definition of quality as conformance to requirements and his 14 steps for quality improvement. Additionally, it describes Juran's quality trilogy of quality planning, control, and improvement. Finally, it compares the approaches of Deming, Juran, and Crosby.

Uploaded by

Saakshi1211
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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Quality Gurus

The Deming Cycle or PDCA Cycle


(Originally developed by Walter She wart)

Plan a change to the process. Predict the effect this change will have and plan how the effects will be measured

PLAN

ACT
Adopt the change as a permanent modification to the process, or abandon it.

DO
Implement the change on a small scale and measure the effects

CHECK
Study the results to learn what effect the change had, if any.

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Demings Chain Reaction


Improve Quality Cost decreases because Provide jobs and of less rework, fewer more jobs Stay in business
mistakes, fewer delays, snags, better use of machine time and materials

Productivity improves Capture the market with better quality and lower price
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Demings 14 Points for Managers


1.

2.

3.

Create constancy of purpose toward product quality to achieve organizational goals. Refuse to allow commonly accepted levels of poor quality. Stop depending on inspection to achieve quality.

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Demings 14 Points for Managers


4.

5.

6.

Use fewer suppliers, selected based on quality and dependability instead of price. Install programs for continuous improvement of costs, quality, service, and productivity. Train all employees on quality concepts.

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Demings 14 Points for Managers


7.

8.

9.

Focus on supervision on helping people to do a better job. Eliminate fear, create trust, and encourage two-way communications between workers & managers. Eliminate barriers between departments and encourage joint problem solving.
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Demings 14 Points for Managers


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11

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Eliminate the use of numerical goals and slogans to make workers work hard. Use statistical methods for continuous improvement of quality and productivity of numerical quota. Remove barriers to pride of workmanship.

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Demings 14 Points for Managers


13.

14.

Encourage education and self improvement for everyone. Define clearly managements permanent commitment to quality and productivity.

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Philip B Crosbys Concept


1.

2.

3. 4.

Quality definition :- Conformance to requirement System of quality is prevention, not appraisal. Performance standard is Zero defect. Measurement is price of conformance.

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Crosbys 14 Steps for Quality Improvement


1.

2.

3.

Ensure that the management is committed to improve quality. Appoint an inter department management level quality improvement team to direct the effort. Measure the quality status ( errors, rework).

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Crosbys 14 Steps for Quality Improvement


4. 5.

6.

Evaluate the cost of quality. Ensure that all personnel have quality awareness in regard to costs, benofots etc. Communicate quality aspects regularly. Take ongoing corrective actions.

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Crosbys 14 Steps for Quality Improvement


7. 8.

9.

10.

Plan for zero defect. Starting with management, provide training to all employees. Hold a Zero day to kick off quality program. Set goals for improvement.

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Crosbys 14 Steps for Quality Improvement


11. 12.

13.

14.

Remove causes of errors. Award employees for goal achievement and quality improvement. Establish a quality council composed of a team. Chair person. And quality professionals to direct the quality improvement efforts. Repeat the process at the beginning at step 1 & do it all over again.
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Juran Quality Trilogy


1.

Quality planning. Quality control. Quality improvement.

2.

3.

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1. Quality Planning
     

Identify the customers. Determine the customers needs. Develop product features. Establish quality goals. Develop a process. Prove process capability.

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2. Quality Control
Choose what to control.  Choose units of measurement.  Establish standards of performance.  Measure actual performance.  Interpret the difference (actual versus standards).  Take action on the difference.

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3. Quality Improvement
Identify specific projects for improvement.  Organize to guide the projects.  Organize for diagnosis - for discovery of causes.  Provide remedies.  Provide for control to hold gains.


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Genichi Taguchi


Japanese engineering specialist and a quality consultant. A leading exponent of statistical methods. Consulted leading companies such as Ford and IBM.

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Genichi Taguchis Philosophy




 

Contends that constant adjustment of production machines to achieve consistent product quality is not effective. Statistical process control techniques cant compensate for poor quality of design. Instead, products should be designed so that they are robust enough to function satisfactorily despite variations on the product line or in the field. Improved quality of a product or process represents lower loss to society.
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Taguchis Steps
4. 5.

6. 7.

8.

Identify the control factors. Design the matrix, experiment and define the data analysis procedure. Conduct the matrix experiment. Analyze the data, determine the optimum levels for the control factors, and predict the performance. Conduct the verification experiment and plan future actions.
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Armand V Feigenbaum
Concept of Total Quality Control.  Product quality is more important than the production rate.  Responsibility for quality rests with the persons who are directly related. Even workers are given the authority to stop production whenever quality problems occur.

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Kaoru Ishikawa
 

Credited with concept of Quality Circles. A quality circle (QC) is a small group of employees ( not more than 9 ), who volunteer to meet regularly to undertake work related projects designed to advance the company, improve working conditions, tool design, safety, maintenance etc. Use of fish bone diagram to trace back customer complaints about quality problems.

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Quality Gurus Compared 1. Definition


Crosby Conformance to requirement. Deming Juran Fitness for use. A predictable degree of uniformity and dependability at affordable cost to suit the market.

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Quality Gurus Compared 2. Degree of Senior Managements Responsibility


Crosby Responsible for quality. Deming Juran Responsible for Less than 20% of quality problems over 90% of quality problems. are due to workers.

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Quality Gurus Compared 3. Performance Standard


Crosby Zero defects. Deming Juran Quality has many Avoid campaign scales, use to do perfect statistics to work. measure performance in all areas, critical of zero defects.

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Quality Gurus Compared 4. General Approach


Crosby Prevention, not inspection. Deming Reduce variability by continuous improvement, stop mass inspection. Juran General management approach to quality, especially to human elements.

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Quality Gurus Compared 5. Structure


Crosby 14 steps for quality improvement. Deming 14 points for management. Juran Juran quality trilogy for quality planning, control, improvement.

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Quality Gurus Compared 6. SPC


Crosby Rejects statistically acceptable levels of quality. Deming Statistical methods of quality control must be used. Juran Recommended SPC, but warns that it can lead to tool driven approach.

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Quality Gurus Compared 7. Improvement Basis


Crosby A process, not a program; set improvement goals. Deming Must be continuous to reduce variations, eliminate goals that are without methods. Juran Project-byproject team approach, set attainable goals.

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Quality Gurus Compared 8. Team Work


Crosby By quality improvement teams & quality councils. Deming Juran By team and Employs quality circle participation in decision making, approach. break down barriers between departments.

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Quality Gurus Compared 9. Costs of Quality


Crosby Cost of nonconformance Quality is free. Deming Juran Quality is not No optimum cost. Continuous free. There is an improvement of optimum cost. cost is possible.

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Quality Gurus Compared 10. Purchasing & Goods Received


Crosby Supplier is extension of business. Most faults are due to purchases. Deming Inspection is too late, it allows defects to enter system. Statistical evidence and control charts are required. Juran Problems are complex. Carry out formal surveys.

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