COMMUNICATION

OUTLINE
I. ❀ICEBREAKERS
II. ❀STARTING UP: DISCUSSION
III. ❀VOCABULARY
IV. ❀LISTENING
V. ❀READING
VI. ❀SPEAKING
VII.WRITING: HOW COULD COMMUNICATION BE
IMPROVED IN YOUR ORGANIZATION (ESSAY)
VIII.LANGUAGE REVIEW
IX. DEALING WITH COMMUNICATION BREAKDOWNS
What am I????
 SOLVE THIS
RIDDLE
What has to be broken
before you can use it?
 SOLVE THIS
RIDDLE
A man who was outside in the
rain without an umbrella or
hat didn’t get a single hair on
his head wet. Why?
“The most important thing in communication is to
hear what isn't being said.”

“Wise men speak because they have something

to say; Fools because they have to say
something.”
 DISCUSSION:
WHAT MAKES A GOOD COMMUNICATOR?
1. Fluency in the language
2. An extensive vocabulary
3. Being a good listener
4. Physical appearance
5. A sense of humor
6. Grammatical accuracy
7. Not being afraid of making mistakes
8. An awareness of body language
Choose three most important
ARE YOU FAMILIARE WITH
THESE WORDS?
❀Articulate ❀Persuasive
❀Coherent ❀Responsive
❀Eloquent ❀Succinct
❀Fluent ❀Hesitant
❀Focussed ❀Inhibited
❀Extrovert ❀Rambling
❀Reserved
 VOCABULARY
1. FOCUSED: Giving a lot of attention and time
2. RESERVED: Someone who keeps his feelings,,, private
3. PERSUASIVE: Making you want to believe a particular thing
4. HESITANT: Reluctant

5. SENSITIVE: Easily upset with what people say

6. EXTROVERT: outgoing socially confident
7. RESPONSIVE: quick to react
 VOCABULARY
ARE YOU FAMILIARE WITH THESE
WORDS?
8 Succinct: Concise.
9 Rambling: Too long and confusing
10 Inhibited: Not confident enough to say what you want
11 Articulate: Express thoughts or ideas well
12 Coherent: Logically connected ideas,
13 Eloquent: Clearly expressing or indicating something
14 Fluent: Refers to easy, smooth, facile speech
 Memory game

•Recall as many words as you can

•Write them in example sentences

 VOCABULARY
Articulate, coherent, eloquent, fluent, focused, hesitant, inhibited,
extrovert, persuasive, rambling, responsive, sensitive, succinct,
reserved
Good Communicators Bad Communicators
 ,  ,
 ,  ,
 ,  ,
 ,  ,
 ,  ,
 VOCABULARY: key
Articulate, coherent, eloquent, fluent, focused, hesitant, inhibited,
extrovert, persuasive, rambling, responsive, sensitive, succinct,
reserved
Good Communicators Bad Communicators
❀ ,Articulate
❀ ,Coherent ֍Hesitant
❀ ,Eloquent ֍Inhibited
❀ ,Fluent
❀ ,Focussed ֍Rambling
❀ Extrovert
❀ Persuasive
֍Reserved
❀ Responsive ֍sensitive
❀ Succinct
❀ sensitive
 VOCABULARY
B) WHICH OH THESE WORDS IN EXERCISE A HAVE THE
FOLLOWING MEANING?

SEE HANDOUT PAGE: 7

 VOCABULARY/ KEY
(P: 7)
B) WHICH OH THESE WORDS IN EXERCISE A HAVE THE FOLLOWING MEANING?

1. Concise: Succinct/ focused

2. Reluctant to speak: Hesitant/ inhibited/ reserved
3. Talking in a confused way: Rambling
4. Able to express ideas well: Eloquent/fluent/
5. Clear and easy to understand: Articulate/ coherent
6. Good at influencing people: Persuasive
7. Outgoing: Extrovert
8. Reacting in a positive way: Responsive
 Brain Teasers
1) I have no legs but I can run. What am I?
2) What is so fragile that if you speak
its name out loud, you break it?
3) What belongs to you, but other
people use it much more?
4) The more you take, the more you leave
behind. What could that be?
5) If you have it, you want to share it but if
you share it you haven’t got it.
Brain Teasers

Answers:
1.Water
2.Silence
3.Your name
4.Footprints
5.A secret
 Listening
•Listen and Complete with the right
words: (See handout page 7)
Let’s think about the words beginning with the letter B

2 insects
3 prepositions of place
4 rooms in a house
5 types of sports
6 famous people
7 jobs
8 make a short story with as
many words as possible
Language
review
Idioms
 Language review:

A) Complete these idioms

with the missing words:
(Page 10 see handout)
Bush
Language review: key answers
A)
A. Nutshell
B. Point
C. Grapevine
D.Picture
E. Stick
F. Wavelength
G.Tail
H.Purposes
I. Bush
J. wires
 Language review:
B) Which of the idioms in exercise A
mean the following?
 Language review: key answers
B) Which of the idioms in exercise A mean the
following?
1. G
2. F
3. A
4. E, J, H
5. I
6. D
7. B
 Language review:
C) Complete the sentence with
the idioms from Exercise A.
Language review: key answers
C) Complete the sentence with the idioms from
Exercise A.
1. I’ll get straight to the point (b)
2. We are on the same wavelength (f)
3. Put you in the picture(d)
4. Talking at a cross purposes (h)
5. Beating about the bush (i)
6. Heard it on the grapevine (c)
7. Put it in a nutshell (a)
8. Got the wrong end of the stick (e)
9. Can’t make head or tail (g)
 Skills
Dealing with communication breakdown
1. Track 5.6:53
 ICE BREAKER

complete the gaps with whatever words you

think fit.
It’s ................., it’s ................
The old man is ...................
He went to ............. and
he .......................... And
 ICE BREAKER

It’s raining, it’s pouring

The old man is snoring
He went to bed and he bumped his
head And couldn’t get up in the
morning
 Reading: Active Listening

What does active listening mean?

Work in groups of 4

Put the texts in order. First group to finish wins

Each group presents it’s part to the rest of the class.

Match headings with paragraph

 Reading: Active listening
Find the right heading for your texts

Focus on Understanding Maintain Eye Contact

Summarize and Paraphrase

Minimize Distractions Ask Open-Ended Questions

Respond Thoughtfully

Use Positive Body Language Practice Non-Judgment

E-mail Writing
 Discussion
F) Discuss these questions in pairs

1. Face to face communication can’t be beaten: Do you agree?

2. Online meetings are better and more efficient than real

ones. Do you agree?

 Steps for writing a formal
email
Begin with a Thank the State your
greeting recipient purpose

Add your
End with a
closing
closing
remarks
 Greetings
Informal
Hi there”
Hey [name]
Dear

Formal
“To whom it may concern” or “Dear
Sir/Madam”
Dear [name]
 State your purpose

 “Thank you for contacting Me concerning the topic of …”.

 Sorry it took me a while to get back to you regarding your e-

mail about …

 I am writing in response/ reply/ to ….

 I am writing with regards to

 I am writing in connection with …

 Closing remarks
 “Thank you for your patience and cooperation”

 “If you have any questions or concerns, don’t hesitate to

let me know”
 For further information, please do not hesitate to contact
me
 “I look forward to hearing from you”.
Here are
some
examples
 E-mail Writing
Write an E-mail sharing your opinion with a
colleague

1. Face to face communication can’t be beaten: Do you

agree?

2. Online meetings are better and more efficient. Do you

agree?
 E mail Writing
• Dear Mr. Smith,

• I am writing to you with regards to face to face communication

• The following is to inform you of effectiveness of online meetings.

• It may serve you to know…

• "You may find this helpful:"
• "When you… you'll need to...

• I look forward to hearing your thoughts about this matter"

• "I'm excited to work with you on this project“

With kind regards,

Faitfully yours,
 Reading
C) Which word in each group does not form a word partnership with the
word in bold
1. Waste: Time Resources Information
2. Face: Trouble Problems Difficulties
3. Duplicate: Information Time Work
4. Install: Systems Factories Equipment
5. Save: Money Time Experience
Truth Loyalty Motivation
6. Develop:
Support Information Ideas
7. Share:
Time Ideas Resources
8. Allocate: E-mails conversation meetings
9. Interrupt:
 Reading
C) Which word in each group does not form a word partnership with the word
in bold
1. Waste: Information (×)
Trouble (×)
2. Face: Time (×)
3. Duplicate: Factories (×)
4. Install: Experience (×)
5. Save: Truth(×)
6. Develop: Support(×)
7. Share: Ideas(×)
8. Allocate: E-mails(×)
 Invent
Something
1. Think of a new invention.
2. Give the invention a name,
3.Create an advertising slogan,
4.Describe the invention,
5.Encourage the public to buy it.
• I am e-mailing you to …*
• I am reaching out because…
• Here I am with the details about…
 Ransom Note???
• If you ever want to see you son