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Service Repair Information 2011

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Ahmed Hamza
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19 views9 pages

Service Repair Information 2011

Uploaded by

Ahmed Hamza
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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Service Repair Information

Document Type

Any changes to the following information


is not authorized or endorsed by Caterpillar Inc.
What is it?
• Combination of these information types:
– System Operation
– Testing & Adjusting
– Troubleshooting
– Disassembly & Assembly
– Specifications
• Presented in a single view

Previous access methods still allowed

Technical Information Access Solutions


Why was this created?
• Address dealer complaints of too much bouncing
between different information types
• Improve technician’s navigation efficiency
• Organize information into Repair Logic scenario of
educating, problem solving and repair

Technical Information Access Solutions


What’s Required?
• User profile must be set to view all five (5) information
types

Technical Information Access Solutions


How does it work?
1. Enter Product Identification/Serial Number Prefix
(SNP)
2. Choose Documentation (Document Structure)
3. Choose Service Repair Information link found at top
of list

Technical Information Access Solutions


How does it work? – cont.
Choose desired machine system

Choose desired document


from Information
Available column

Technical Information Access Solutions


Notes
• New title appears at top of documents
• Bookmarks work same as other doc types
• Information is grouped by media title in alphabetical
order
• Individual article titles displayed in order they appear in
paper parts manual
• Previous access methods still allowed
• Documentation (Document Structure) is now available
from the Go To Menu from the Parts Consist List

Technical Information Access Solutions


Save Time
Try the new Service Repair Information link under
Documentation (Document Structure)

Technical Information Access Solutions


Help, Data/Feedback, Support
• For SIS help, use the Help link from SIS Main
Menu or from the GoTo dropdown menu anywhere
in SIS.
• For SIS Web data discrepancies or enhancement
requests/suggestions for improvements, use the
Feedback option from the SIS Web Main Menu or
the GoTo menu from any page in SIS.
• For SIS Support, please contact the Accenture
Dealer Management Services (ADMS) 6am-6pm
CST by phone 1-800-765-0999 or 1-309-675-4000
or by email at [email protected]

Technical Information
Technical Access
Information AccessSolutions
Solutions

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