Presentation by

Dr. Poonam
UFMF77-15-M
Engineering Project
Kashyap

Management

Lecture 9 - Quality Management

30/11/22
Lecture Content

• Definition of Quality
• Quality Concepts
• Quality Management
• ISO9001/2015
• Quality Management
Principles
Definitions
What is ‘Quality’?

Fit for purpose Compliance with standards

Excellence
Meeting requirement

PMI
Book of Knowledge

Quality management is a discipline for

ensuring that outputs, benefits, and the
processes by which they are delivered,
meet stakeholder requirements and are
fit for purpose.
Quality Concepts
• QUALITY ASSURANCE:
o Focuses on planning, techniques, and processes.
o It is proactive and preventative in nature.

The primary purpose is to confirm satisfactory operation

of the system as a whole, not to find defects.

• QUALITY CONTROL
o A process to ensure product quality is maintained or
improved.
o Quality control involves testing of units and
determining if they are within the specifications for
the final product.

Control entails conducting and directing supervision of

tasks, i.e. inspection, to ensure requirements of the
product are achieved.
 What is Meant by
'Quality'?
Samsung Apple Huawei Nokia
Galaxy Note S20 IPhone 11 P Smart 2020 105 V5

£849.99 £729 £159.99 £19.99

Which phone would you describe as a quality product?

https://www.carphonewarehouse.com/mobiles/sim-free.html?intcmp=HP~QUICKLINKS_3~NA~SIMFREE~MULTI~PHONE_FINDER~SAMSUNG~201
90222#!/sort/relevance
What is Meant by 'Quality'?
• How would you determine a quality
mobile phone?

Quality
Ensuring that outputs,
Mobile
benefits, and the processes
Phone
delivered meet stakeholder
requirements

Requirements
or
Specifications
 What is Meant by
'Quality'?
Samsung Apple Huawei Nokia
Galaxy Note S20 IPhone 11 P Smart 2020 105 V5

£849.99 £729 £159.99 £19.99

Which phone would you describe as a quality product?

https://www.carphonewarehouse.com/mobiles/sim-free.html?intcmp=HP~QUICKLINKS_3~NA~SIMFREE~MULTI~PHONE_FINDER~SAMSUNG~201
90222#!/sort/relevance
Quality Concepts
Specifications
Mobile
Phone
QUALITY
ASSURANCE

Application of standards and

processes

QUALITY CONTROL 3
1 2

Monitoring to ensure the

standards are applied
 Quality Concepts

How do these three relate to each other?

STANDARDS/ QUALITY QUALITY

SPECIFICATIONS ASSURANCE CONTROL

expectation process product

ensures activities are
executed such that…
Quality Concepts
What does this mean in Project Management?

• QUALITY ASSURANCE:
• Provides confidence that projects, programmes
and portfolios are being well managed.
• Validates the consistent use of procedures and
standards,
• Ensures that staff have the correct knowledge,
skills and attitudes to fulfil their project roles and
responsibilities in a competent manner.

• QUALITY CONTROL
• Verifies that the deliverables conform to
specification, are fit for purpose and meet
stakeholder expectations.
• Quality control activities determine whether
acceptance criteria have been met.
Definition of Quality
Management
What is ‘Quality’?
Ensuring that outputs, benefits, and the processes delivered,
meet stakeholder requirements.​

What is ‘Quality Management’?

Quality management is a discipline for ensuring that outputs, benefits,
and the processes by which they are delivered, meet stakeholder
requirements and are fit for purpose.
PMI
Body of Knowledge
In a Project
Management
The process through which quality is managed
Context and maintained throughout a project.
Quality Management
• Organizational standards
• Configuration management requirements
• Change control requirements
• Corporate or programme strategies
• Project management team structure
• Quality management systems
• Processes and metrics that will be used
• Quality management review processes

PMI
Book of Knowledge
‘The processes described in the quality
management plan should conform to the
processes, culture and values of the host
organisation.’
Quality Concepts in Project
Management
QUALITY Application of standards and processes to achieve
ASSURANCE required quality outcome

QUALITY
Monitoring to ensure standards are applied
CONTROL

QUALITY
Identifying quality
MANAGEMENT requirements and standards
PLANNING for the project
Quality Management
Planning
Identifying quality requirements and standards for the project
• Requirements are determined with the stakeholders.
• These requirements become the foundation for the project.

• The way the team will implement the

quality policy
• The way the quality of the project will be
assured during the project
• The resources required to ensure quality
• The additional activities necessary to
implement the quality plan

Lecture 2: Project Initiation and Planning

Quality Management
Planning
Identifying quality requirements and standards for the project
• Organizational standards
• Configuration management requirements
• Change control requirements
• Corporate or programme strategies
• Project management team structure
• Quality management systems
• Processes and metrics that will be used
• Quality management review processes

PMI/
PRINCE2
PMBOK
PROJECT Quality Quality
QUALITY Management Management
Approach
MANAGEMENT Plan
Quality Management
Planning
Identifying quality requirements and standards for the project
• Organizational standards
• Configuration management requirements
• Change control requirements
• Corporate or programme strategies
• Project management team structure
• Quality management systems
• Processes and metrics that will be used
• Quality management review processes

PROJECT
What Quality Management Processes or
QUALITY
Standards will be used?
MANAGEMENT
ISO9001:2015
The international standard that specifies requirements for a quality
management system (QMS). Organizations use the standard to
demonstrate the ability to consistently provide products and services
that meet customer and regulatory requirements.

ISO9001:2015

‘ISO 9001:2015 sets out the criteria for a quality management system
and is the only standard in the family that can be certified to. It can be
used by any organization, large or small, regardless of its field of
activity. This standard is based on a number of quality management
principles including a strong customer focus, the motivation and
implication of top management, the process approach and continual
improvement’
https://www.iso.org/iso-9001-quality-management.html
Seven Principles of ISO
9001:2015
 Quality Management
Principles
• Customer Focus
• Leadership
• Engagement of People
• Process Approach
• Improvement
• Evidence Based Decision
Making
• Relationship Management

Are these principles be embedded in

Project Management?
 Quality Management
Principles Consider PRINCE2 7 Principles
• Customer Focus
• Leadership 1. Continues Business Justification
2. Learn from Experience
• Engagement of People 3. Define Roles and Responsibilities
• Process Approach 4. Manage by Stages
5. Manage by Exception
• Improvement 6. Focus on Products
• Evidence Based Decision 7. Tailor to the Environment

Making
• Relationship Management
Consider PRINCE2 7 Processes
1. Starting up a project
2. Initiating a Project
Are these principles be embedded in 3. Directing a Project
Project Management? 4. Managing a Stage Boundary
5. Controlling a Stage
6. Managing Product Delivery
7. Closing a Project
Quality Management in
PRINCE2

Lecture: PRINCE2 and Agile

Quality Management in
PRINCE2

Lecture 2: Project Initiation and Planning

Quality Management in
PRINCE2

Describes how quality will be managed

Quality and includes specific processes,
Management procedures, techniques, standards and
Approach responsibilities.

Summarizes all the quality activities

Quality Register
and provides information for the end
stage and end project reports.
Quality Management in
PRINCE2 Quality
Management
Approach
Planning How are you going to plan quality?

Project Assurance How are you going to handle project assurance?

Tools and Techniques What tools and techniques are you going to use?

Records What information will be captured for quality activities?

Timing When will quality management activities occur?

What type of reports will be created for quality

Reporting management?

Responsibilities
 Quality Management
Summary
• Stakeholder requirements form the foundation for the
project.

• Quality management planning takes place at project

initiation stages when quality requirements and standards
for the project are defined.

• The project quality management documents describe the

level of quality the project needs and the control
mechanisms that will be used.
Useful link:
ISO 9001:2015 Requirements for a Quality Management System -
ISO 9001:2015 Requirements - Summary of Each Section (the9000store.com)

ISO 9001:2015(en) Quality management systems — Requirements

ISO 9001:2015(en), Quality management systems — Requirements

AdditionalMaterial
ISO Quality Management Principles, 2015, ISBN 978-92-67-10650-2
https://www.iso.org/files/live/sites/isoorg/files/store/en/PUB100080.pdf
Thanks!
Any questions?