Scribd
Upload
12 views

Lesson 1 Group 1

Uploaded by

Olsen John Allapitan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
12 views

Lesson 1 Group 1

Uploaded by

Olsen John Allapitan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
You are on page 1/ 11

GROUP 1 August 5, 2024

Participate in
Workplace
Communication
Lesson 1: Obtain and Convey Workplace
Information
Effective
Communication
in the Workplace
Effective communication in the work is
crucial for several reasons because it
enhances team collaboration, improves
productivity and efficiency, builds
stronger relationships and enhances
employee engagement and morale
O
Importance of Obtaining Workplace
Information
Stay Informed Reduce Mistakes Build Relationships
Staying up-to-date on Proactively seeking Regularly
company policies, information minimizes communicating with
projects, and goals the risk of colleagues builds trust
helps you make better miscommunication or and strengthens
decisions and contribute making uninformed professional
more effectively. choices that could relationships across the
impact your work. organization.
Types Of Communication

Verbal Communication
Non-Verbal
Communication
● Body Language
● Speaking
● Facial Expressions
● Listening ● Gestures

Written Communication Visual Communication

● Emails ● Charts
● Reports ● Graphs
● Memo ● Presentations
The Communication Process
Sender Receiver
The person initiating the communication.The person receiving and interpreting the message.

1 2 3

Message
The information or idea being conveyed.
Techniques for Gathering
Workplace Information
1 Active Listening
Pay close attention to verbal and
nonverbal cues during meetings and
conversations.

2 Asking Questions
Don't be afraid to ask clarifying
questions to ensure you fully
understand the information.

3 Note-taking
Capture key details, action items, and
next steps to refer back to later.
Best Practices for Conveying
Information to Colleagues
Clear and Concise Tailored to Audience
Organize your Adjust your language
thoughts and and level of detail
communicate based on the
information in a knowledge and needs
straightforward of your audience
manner
Timely Delivery Feedback and Follow-up
Share information as Encourage feedback
soon as possible to and be open to
ensure it is relevant questions to ensure Aray!!!

and actionable mutual understanding


Effective Listening and Clarification Strategies

Active Listening Asking Questions Summarize and Provide Feedback


Take Notes
Fully engage with Don't hesitate to Offer constructive
Jot down
the speaker, ask for feedback to
important
avoid clarification or improve the
information and
interruptions, and additional details quality of
summarize the
repeat back key to ensure communication.
main takeaways
points understanding
True or False

1. Effective workplace communication only involves


verbal communication.

2. Active listening is a crucial part of obtaining and


conveying workplace information.

3. Non-verbal communication includes gestures,


facial expressions, and body language.

4. Using appropriate mediums to transfer information


is not important in workplace communication.

5. Feedback is not necessary once information has


been conveyed.
6. Effective questioning can help clarify and gather
necessary questions.

7. Written communication is not considered a part of


workplace information.

8. Noise and distractions can impact the


effectiveness of communication

9. Personal interaction should be clear and concise to


avoid misunderstandings.

10. Only managers need to be skilled in workplace


information.

You might also like