INS2016 - Chapter 6
INS2016 - Chapter 6
Employee
dissatisfaction
Operation Production of
important product is
unable to keep up
with demand
Existing product
designs are
increasingly outdated
and could result in
declining sales
1. Definition of Key Risk Indicators
Risk Situation Suggested KRI Measurement
Phishing attacks
High Competition
• Obtaining Buy-In
• It is important to understand and to communicate to the
stakeholders the benefits to be gained through KRIs.
• Financial benefit: The use of KRIs can result in improved profitability,
reduced losses or earnings volatility, additional recoveries and/or capital
relief.
• Improved quality: The use of KRIs can positively impact service delivery,
social responsibility, customer service, and/or reputation.
• Satisfied people: The use of KRIs can lead to better alignment of
resources and skills, and more balanced workload.
4. Implementation Considerations