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ORGANIZATIONAL DIRECTION
Formulating vision, mission, core
values, goals, objectives Expected Learning Outcomes The learner should be able to: • Define organization vision, mission, core values, goal, objective • Discuss the importance of organization core values, vision and mission • Describe the process of establishing organizational direction VISION Brief statement that describes the desired future state of the organization
Answers the questions:
where do we want to be? what do we want our future to look like? What is the importance of the vision? • Bring managers and employees to work to a common purpose • Inspire action to achieve what may seem impossible (challenge & motivate staff) • Provide long term direction • Give a strong identity & culture to the organization • Guide decision making • Show the strategic intent of the organization Example of a vision statement Find out the vision of an organization of your choice in Rwanda or elsewhere Example of a vision statement Mission • A mission specifies the business or businesses in which the firm intends to compete and the customers it intends to serve. • It a statement of the purpose or reason why the organization exists Mission • Answer the question: why do we exist? • Or: Why do we do what we do? • Or: what business are we in? What business should we be in? • So the mission statement focuses less on what an organization does and more on why it does it MISSION • The mission should prioritize the major stakeholders’ interests • Who are the stakeholders? Those affected by the organization’s performance and who have a claim on its performance Those who depend on an organization to fulfill their own goals and on whom, in turn, the organization depends • Stakeholders have different interests and power Organization’s stakeholders Example of a mission statement • Find out the mission of an organization of your choice in Rwanda or elsewhere Reflect on Google’s mission: • Where, who does Google target? • What do they actually do? (actions) • What impact do they want to create? Or what do they want to change for the better? Or What difference do they want to make? Importance of mission statement 1. Gives meaning to the daily operations 2. Helps to achieve vision 3. Defines scope of organization’s activities 4. Identify target market or consumers 5. May specify the standards of performance and values If an organization has a mission, does it need a vision? • While a vision statement is directional and answers the question “Where will we be in five years?” a mission statement is foundational and states the purpose of the school’s existence. It answers the question “why do we do what we do?” • “Vision statements help organizations soar. Mission statements keep them grounded”. Core Values • https ://www.youtube.com/watch?v=keCwRdbwNQ Y Core Values • Are statements of guiding principles, ideals or standards of behaviour in an organization • Core values answer the question: what do we stand for? • They guide behaviour and shape the group norms and culture in an organization Importance of values:
• Give the organization a distinct personality
• Builds healthy relationships & harmony • Clarify and shape expected behaviour/ culture • Guide decision making • Helps to achieve the vision, mission, goals • Useful in recruiting those who share the values • Helps deliver quality services to customers Examples of core values • Integrity • Fairness • Honesty • Hard work • Professionalism • Impartiality • Diligence • Respect for all These key values are cited the most by leading companies and have the greatest impact on results. Goals • A goal is a broad statement of what the organization wants to achieve. • Answer the question: what must be accomplished to reach our vision? • Goals are broad and usually qualitative in nature. • Goals help to achieve mission and vision Example of a goal • Growth in sales • Attain market leadership • Increase profitability Objectives • The desired end results of a planned activity • Are specific and have measurable indicators of performance - should be SMART • Help to achieve goals • Objectives have a timeframe of one year or less. Example of an objective • Increase revenue by 20% by 30th June 2020 • Reduce operation costs by 25% by 31st August 2020 Summary: 3 essential elements for success of any company 1. Purpose – key driver of business; sustainable vision 2. People – attract, motivate, retain, develop talented people 3. Profits – is the ultimate goal of any organization Corporate vision, mission, and values are more than just statements and words. They should apply to the everyday practices and decisions of the company. They should be: 1. Shared 2. Lived Activity 1. Found out what a strategic plan is. 2. Search for a sample strategic plan and review its contents (describe the contents of a strategic plan)