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Chapter 15

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6 views

Chapter 15

Uploaded by

Md Al Alif Hossain 2121155630
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PPT, PDF, TXT or read online on Scribd
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Chapter 15:

Communicating
Effectively in
Meetings and
Conversations

© 2014 by McGraw-Hill Education. This is proprietary material


solely for authorized instructor use. Not authorized for sale or
distribution in any manner. This document may not be copied,
scanned, duplicated, forwarded, distributed, or posted on a
website, in whole or part.
11-1
The Prevalence of Oral Communication

© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner.
This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 15-2
Elements of Professional Talking

© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner.
This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 15-3
Elements of Professional Talking

© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner.
This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 15-4
Conducting & Participating in Meetings

• Formal
– Conferences and Committee Meetings
• Informal
– Discussions with fellow workers
• Role
– Leader or participant

© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner.
This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 15-5
How to Conduct a Meeting
• Plan the meeting: Prepare an agenda. Prepare list of
items to be discussed and list them in logical order.
Give copies of agenda to the participants of the
meeting.
• Follow the plan: follow item by item. Keep the
discussion on track.
• Move the discussion along: After one item has been
done, go to the next. Do what is needed to proceed
through the list properly.

© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner.
This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 15-6
How to Conduct a Meeting

© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner.
This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 15-7
Using the Phone

© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner.
This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 15-8
Cell Phones
• Turn the ringer off in meetings.
• Don’t use it at social gatherings.
• Keep it off the table while eating.
• If you must talk, go away from others and speak.
• If you must talk while other people are around,
be conscious of them.
• Avoid discussing personal matters when others
can hear you.
• Dont use it while driving.
© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner.
This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 15-9
Listening

© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner.
This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 15-10
Improving Listening Skills
• Be willing to work on your listening skills.
• Active listening – focusing on what Is being
said.
• Back-channeling – repeating what you think
you heard.
• Thinking from the speaker’s viewpoint.
• Making a conscious effort to remember.

© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner.
This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 15-11
Non-Verbal Communication

• Body language
• Use of space
• Use of time
• Paralanguage- component of communication by
speech. The hints and signals in the way words
are delivered.

© 2014 by McGraw-Hill Education. This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner.
This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. 15-12

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