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Session 1 Challenges in Communication Sda

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14 views

Session 1 Challenges in Communication Sda

Uploaded by

dibarev373
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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Managerial Communication - I

Prof. Vidya Pratap


MGT 5001

• 2-credit course

• 20 hours

• 16 classroom sessions
Course Content

• Effective communication strategy

• Analysis of issues

• Formal writing

• Group discussion

• Oral presentation
Course Learning Outcomes

CLO 1: Use appropriate communication strategies to address the needs of

various stakeholders (PLG 2)

CLO 2: Apply analytical skills during oral and written communication in formal

situation (PLG 4)

CLO 3: Write comprehensive and well-structured documents such as letters,

memos, emails and reports (PLG 4)

CLO 4: Deliver information in a proficient and audible manner through oral

presentations (PLG 4)
Evaluation Components

• Role Plays (group) 10%

• Quiz 5%

• Oral Presentation 20%

• Midterm Exam 25%

• End term Exam 40%


Pay heed to . . .

• Textbook
• Pre-reads
• Reading Newspapers DAILY….
• Active participation
• End Term Exam

KEEP TALKING IN ENGLISH – INSIDE & OUTSIDE CLASSROOMS!


Let’s agree on some rules!!!

• Being on time doesn’t mean one leg inside the room….

It’s BE SEATED!

• No cross-talking … Let’s respect the speaker

• You have a point to make? Share it with the class, not your neighbor!

• We believe in democracy… speak up if you differ in your point of view

• Plagiarism in assignments/exams is NOT tolerated


Let’s agree on some rules!

To encourage active participation:

• DO NOT bring mobile phones into the classroom. If you


choose to bring, it is at YOUR OWN RISK

• Switch-off your mobile phones and deposit them in the box


provided in the class

• This will NOT be reminded in every session


Let’s agree on some rules!

• DO NOT use the electronic devices (e.g., laptops, tablets, smart phones) during
classroom sessions

• Unless the faculty permits, devices like laptops and notepads must be switched off

• The use of electronic devices for anything unrelated to the class session (e.g.,
surfing the web, checking email, text messaging, and others) is NOT PERMITTED

Any default of these directions mentioned above shall result in confiscation


of the device and shall attract penalties as per PGP handbook. TAPMI shall
not be responsible or liable for any damage, defacement, or loss of the
device during the custody duration.
Session 1

Learning objectives:

• Experience the challenges of one-way communication &


the benefits of two-way communication

• Explain the role of communication in organizations

• Make ethical communication choice

• Discuss how communication flows in an organization


Professionalism in Communication

• Be the best – strive to excel in every level


• Be dependable –
keep promises
meet commitments
learn from mistakes
take responsibility for your errors
• Be a team player – contribute for a larger cause
Professionalism in Communication

• Be respectful – Learn good business etiquettes


• Be positive – Maintain positive outlook even when going gets tough
• Be ethical –
Avoid ethical lapses
Weigh your options carefully when facing ethical dilemma
Ethical Communication

Includes:

• All relevant information

• Is true in every sense

• NOT deceptive in any


way
When are you NOT ethical

• Plagiarizing - can be illegal

• Omitting essential information

• Selective misquoting – Distorting/hiding true intent of


someone else’s words

• Misrepresenting numbers – manipulating statistics/other data

- increasing/decreasing numbers

- exaggerating

- omitting numerical data


ACTIVITY
Communication Mishaps

• Intended humour creating unintended damages

• Misinterpretations

• Lack of cultural understanding

• Lack of lingual understanding

• Translation problems
Lost in translation!

Braniff, a US-based airline:

When it translated a slogan touting


its upholstery, 'Fly in leather', in
Spanish.

It came out as "Fly naked.“


Imagine the embarrassment of
conservative Senors and Senoritas!
Coors, a beer company

It had the misfortune of its


slogan 'Turn it loose' being read
as 'Suffer from diarrhoea' in
Spanish.

Now, that seemed more like a


curse than an invitation to try
out the beer!
Swedish vacuum-cleaner
manufacturer Electrolux used
the following in an American
advertising campaign:
‘Nothing sucks like an
Electrolux’.
The Chevy Nova

It never sold well in Spanish


speaking countries…
Apparently, that had to do
with 'Nova' meaning 'it
doesn't go' in Spanish
Some Indian Resume’s speak thus:

Cover letter: "Enclosed is my resume for your viewing pleasure”

Cover letter: "You are privileged to receive my resume"

Experience: "Responsibilities included recruiting, screening,

interviewing and executing final candidates"


Cover letter: "I've updated my resume so it's more appalling to
employers"

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