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Analytical Listening in Problem Solving

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ma. lorena factor
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8 views

Analytical Listening in Problem Solving

Uploaded by

ma. lorena factor
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPTX, PDF, TXT or read online on Scribd
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ANALYTICAL LISTENING

IN PROBLEM SOLVING
WHAT IS
THE HEARING VS. LISTENING
DIFFERENCE
?
Listening Listening is defined as the learned
skill, in which we can receive
sounds through ears, and
transform them into meaningful
messages. It is the process of
diligently hearing and interpreting
the meaning of words and
sentences spoken by the speaker,
during the conversation.
Types of Listening

Appreciative Listening

-listening for pleasure and


enjoyment, as when we listen
to music, to a comedy routine,
or to an entertaining speech
- describes how well speakers
choose and use words, use
humor, ask questions, tell
stories, and argue persuasively
Types of Listening

- listener does not


focuses on necessarily agree
- listening to provide understanding and or feel the same
emotional support identifying with a way with the
speaker instead
Emphatic for the speaker, as
when a psychiatrist
person’s situation,
feelings, or he/she
understands the
Listening listens to a patient or
when we lend a
motives; there is an
attempt to
type and intensity
of feelings the
sympathetic ear to a understand what speaker is
friend the other person is experiencing
feeling without
judgement
Comprehensive/ Active Listening

Types of -listening to understand the message of a


speaker, as when we attend a classroom
Listening lecture or listen to directions for finding a
friend’s house

- focuses on accurately understanding the


meaning of the speaker’s words while
simultaneously interpreting non-verbal cues
such as facial expressions, gestures, posture,
and vocal quality
Types of Listening
- listening to evaluate a Listening to
message for purposes of understand and
accepting or rejecting it, as Listening to
when we listen to the sales comprehend
pitch of a used-car dealer or
the campaign speech of a

Critical/
political candidate asks you to make
judgements based on
your evaluation of the
Analytical - focuses on
evaluating whether
speaker’s arguments -
challenges the

Listening a message is
logical and
speaker’s message by
evaluating its accuracy
and meaningfulness,
reasonable
and utility -uses critical
thinking skills
Tips to be a good Listener

2. Talk and interrupt less.


1. Withhold judgement. It
Sometimes the best
ideas especially when you
approach to listenng is to
have a strong opinion
let the speaker talk. Speak
about something, but you
only when necessary. In
have to listen first before
this way the quality of
you evaluate. s often
communication is achieved
difficult to understand
and your level of
another person’s
understanding improved.
3. Ask questions. Sincere questions
are genuine requests for information
to gather facts and details, clarify
meanings and encourage a speaker to
elaborate.

4. Paraphrase. Paraphrasing involves

Tips to be restating speaker’s ideas in your own


words to make sure you have
understood them correctly

a good
Listener 5. Attend to non-verbal cues. Focusing
on a speaker’s nonverbal cues may
tell you more than his or her words.

6. Take notes. When the conversation


involves details or ideas you need to
remember, notes can be essential.
Tips to be a good Listener

7. Analyze the speaker’s


evidence. As a good
listener, you need to ask
8. Examine Emotional
yourself about evidences a
Appeals. Sometimes
speaker gives to support
emotional reactions are a
his or her statements. Once
valid basis for action.
you’ve identified the
evidence, you need to
make sure it is valid.
Validity of evidences means
details given were research-based,
true and supported by statistics.
Evidences are invalid on the other
hand If they are opinionated and
Validity and not supported research.
Reliability
Reliability refers to the
consistency of a measure ( whether
the results can be reproduced
under the same conditions.

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