Chapter 4 Physical Therapist As Patient Client Manager
Chapter 4 Physical Therapist As Patient Client Manager
the Physical
Therapist
1. The Physical Therapist as Patient/Client Manager
2. The Physical Therapist as Consultant
3. The Physical Therapist as Critical Inquirer
4. The Physical Therapist as Educator
5. The Physical Therapist as Administrator
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The Physical
Therapist as
Patient/Client
Manager
Chapter 4
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Difference between
manager and
administrator
Management is all about plans and actions, but
the administration is concerned with framing
policies and setting objectives. ... The manager
looks after the management of the organization,
whereas administrator is responsible for the
administration of the organization. Management
focuses on managing people and their work
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Elements of Patient
Client Manager
The physical therapist integrates the five
elements of patient/client management—
examination,
evaluation,
diagnosis,
prognosis,
and intervention—in a manner designed to
optimize outcomes.
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PATIENT/CLIENT MANAGEMENT
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Physical Therapy
Diagnosis
For the profession as a whole, physical
therapy diagnosis achieves the following:
It eliminates the search for a common
treatment for all patients, because
diagnosis decreases the generalization of
clinical problems.
It provides an experiential basis,
rather than hypothetical mechanisms, in
which to ground physical therapy theory.
It ensures the homogeneity of patients in
comparison groups for research.
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Diagnosis as Clinical
Decision Making
Steiner et al suggested a patient-centered
clinical problem-solving process that
incorporates the International Classification of
Functioning, Disability, and Health (ICF) model
devised by the World Health Organization
(WHO).
Using the WHO model, which serves as the
common language for rehabilitation in almost
200 countries, Steiner et al created the
rehabilitation problem-solving form (RPS-Form).
The form is helpful for discussing the process of
clinical decision making that is consistent with
other models
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The Biopsychosocial Model of Steiner et al.
addresses health and disability at the biological
(body function and structure), individual
(activities), and social (participation) levels. These
levels are the link between the interaction of a
person’s health condition (disease or disorder)
and the personal and environmental factors that
affect it.
The RPS-Form allows the patient’s point of view to
be recorded, in his or her own words.
Although designed for interdisciplinary
rehabilitation, the RPS-Form may also be useful
for PTs who are not part of such a team.
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PROGNOSIS
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Discharge
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Discontinuation
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OUTCOMES
Outcomes' is a jargonistic word in therapy and coaching,
and other professional services.
An outcome refers to the end result of your therapeutic
process; the impact on your life and outlook.
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CLINICAL DECISION
MAKING
May’s model is useful for considering decisions
in every component of patient/client
management because
May’s presents a model for this process that
categorizes decisions along two continuums:
from familiar to unfamiliar and from
standardized to open
May’s model is useful for considering decisions
in every component of patient/client
management because, in the course of a day,
all four types of decisions could be made in
patient care
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May’s Model of Decision
Classification
Familiar Unfamiliar
Standard PT is familiar with the task and
there are well understood
The PT is un familiar with the
task, although there are well
procedures for the management understood procedures for
of individuals with this problem the management of
individuals with this kind of
problem
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INTERPERSONAL
RELATIONSHIPS
In the 1977 Mary McMillan Lecture, Mary
Clyde Singleton reminded the physical
therapy profession of the importance of its
human side, seen in PTs’ devotion to
human welfare and in the need for PTs to
be compassionate, loving, understanding,
and conversant with the humanistic
attributes of self and the relationship with
others.
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Art of physical therapy, which is the profession’s
commitment to humane service, has not
changed, but the challenges to the therapeutic
relationship in which it must be achieved have.
Some of these challenges,
The need to address a broader range of
cultural issues
Compliance with an ever-increasing number
of laws, regulations, and ethical principles
that guide physical therapy practice
Third-party interpretation of regulations
governing payment for services
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Increased access to information for both the PT
and the patient
Increased accountability and responsibility for
care provided
Less delegation of care to support personnel
Employer productivity and caseload expectations
Professional development of the PT
Quality of evidence supporting PTs’ decisions
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Thanks
for your
attentio
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