Housekeeping NC

II
An orientation to learners
July 17, 2024
9:00 AM @ EEOTECH
Hello!
Loida F. Sarmiento, MBA

If you have questions or concerns,

contact me thru my email address:
[email protected]
Mobile No. 09482848948
Objectives:
 Provide learners necessary knowledge on the program;

 Inform learner of how trainings or classes will be

conducted;

 Learn roles and responsibilities of the trainer and

learners; and

 Discuss concerns and entertain clarifications through

an open forum.
Coverage:
SECTION 1 HOUSEKEEPING NC II QUALIFICATION

The HOUSEKEEPING NC II Qualification consists of

competencies that a person must achieve to prepare
guest rooms, clean public areas and equipment,
provide housekeeping services, provide valet services,
handle intoxicated guest, and laundry linen and guest
clothes to a range of accommodation services.
The Units of Competency comprising this Qualification include the
following:

BASIC COMPETENCIES

1. Participate in Workplace Communication

2. Work in a Team Environment
3. Solve/address General Workplace Problems
4. Develop Career and Life Decisions
5. Contribute to Workplace Innovation
6. Present Relevant Information
7. Practice Occupational Safety and Health Policies and Procedures
8. Exercise Efficient and Effective Sustainable Practices in the
Workplace
9. Practice Entrepreneurial Skills in the Workplace
 COMMON COMPETENCIES
1. Develop and update industry knowledge
2. Observe workplace hygiene procedures
3. Perform computer operations
4. Perform workplace and safety practices
5. Provide effective customer service
 CORE COMPETENCIES

1. Provide Housekeeping Services to Guests

2. Clean and Prepare Rooms for Incoming Guests

3. Provide Valet/Butler Service

4. Laundry Linen and Guest Clothes

5. Clean Public Areas, Facilities & Equipment

6. Deal with/Handle intoxicated guests

A person who has achieved this Qualification
is competent to be:

 Butler
 Room/Cabin Attendant
 Public Area Attendant
 Laundry Attendant
 Housekeeping Attendant
These guidelines are set to provide Technical and
Vocational Education and Training (TVET) providers
with information and other important requirements to
consider when designing training programs for
HOUSEKEEPING NC II.

They include information on curriculum design;

training delivery; trainee entry requirements; tools
and equipment; training facilities; and trainer’s
qualification, among others.
 3.1 CURRICULUM DESIGN

Course Title:
HOUSEKEEPING NC II
Nominal Training Duration: 18 Hours (Basic) 37
18 Hours (Common)
400 Hours (Core)

Total of 455 hours (57 days)

Course Description:

This course is designed to enhance the knowledge,

skills and attitude of housekeeping staff in
housekeeping services, preparing guest’s rooms,
providing valet/butler service, laundering linen and
guest’s clothes, cleaning premises and equipment in
accordance with industry standards. It covers the
basic, core and common competencies in
HOUSEKEEPING NC II.
3.2 TRAINING DELIVERY

The delivery of training should follow the

design of the curriculum. Delivery should be
guided by the 10 basic principles of
competency-based TVET.
The Competency-Based Training (CBT)

Is a training delivery mode where trainees are

given opportunities to learn in their own pace with
the trainer as an integral part of the instruction
 10 basic principles of competency-based TVET

1. THE TRAINING IS BASED ON

CURRICULUM DEVELOPED FROM THE
COMPETENCY STANDARDS;

Learning materials that are directly related to those standards are not
available in bookstores. ... The Competency Standards (CS) is the written
specification of the knowledge, skills and attitudes values required for
those the workplace.
How can competency
standards be measured?

• The most effective way to do this is in terms of the

behaviors that define a specific competency. Behaviors
are made up of three aspects; a person's Knowledge,
Skills, and Attitudes, their K.S.A.'s. These aspects break
down the measurement of behaviors into practical chunks
that you can monitor, observe and record.

K.S.A
Knowledge: cognitive or mental abilities used to retain and
process information. Skills: physical abilities used to
perform activities or tasks. Attitudes: feelings or emotional
about someone or something.
 10 basic principles of competency-based TVET

2. Learning is modular in its structure;

Modular system is an educational system whose curriculum is made up

of modules. The parts of the modules are arranged so that they complete
each other. Each module provides knowledge and skills towards
proficiency in a field. ... experience and knowledge related to the subject
in class.
 10 basic principles of competency-based TVET

3. Training delivery is individualized and

self-paced;
Is an online class the same as a self
paced class?
Online courses are delivered
asynchronously where students learn on
their own schedule (self-paced learning)
without any real time instructor.
Self-paced learning is defined as a specific
learning method in which the learner is
able to control the amount of material they
consume as well as the duration of time
they need to learn the new information
properly.
 10 basic principles of competency-based TVET

4) Training is based on work that must be

performed.
On-the-job training, also known as OJT, is
a hands-on method of teaching the skills,
knowledge, and competencies needed for
employees to perform a specific job within
the workplace. ... Training takes place
within the employee's normal job
environment and may occur as he or she
performs their actual work.
 10 basic principles of competency-based TVET

5. Training materials are directly related to the

competency standards and the curriculum.

Assessment of learner is based in the

collection of evidences of work
performance based on industry or
organizational required standards. ...
Training allows for multiple entry and exit.
 10 basic principles of competency-based TVET

6. Assessment of learners is based in the collection of

evidences of work performance based on industry or
organizational required
 10 basic principles of competency-based TVET

7. Training is based both on and off the job components

On-the-job training provides the learner
with training in the workplace and the
learner will produce evidence whilst
learning. Whereas off-the-job training
requires the learner to spend a certain
number of hours away from the work
environment, giving them the opportunity to
learn in groups and meet other individuals

Better learning with industry and school

partnership
 10 basic principles of competency-based TVET

8. Training program allows for Recognition of Prior

Learning (RPL) or current competencies

CBT focuses on the competencies that are not yet

acquired by the trainee in any learning situation.
Competencies acquired as a result of previous
training, employment and life experiences should be
recognized so that trainees will not waste time doing
the learning activities of the competencies that they
already have. It is one of your task to identify these
prior learning of your trainees and plan for the
training of each trainee based on this data.
 10 basic principles of competency-based TVET

9.The system allows for learner to enter and exit programs

at different times and levels and to receive an award for
competencies attained at any point.

There is flexibility for entry and exit from

programs
 10 basic principles of competency-based TVET

10. Approved training programs are nationally

accredited.

Training programs are registered within UTPRAS

TRAINEE ENTRY REQUIREMENTS
Trainees or students who wish to enter this course should
possess the following requirements:

 can communicate in English both oral and written;

 can perform basic mathematical computation.
 At least High School graduate

This list does not include specific institutional requirements such

as educational attainment, appropriate work experience and
others that may be required of the trainees by the school or
training center delivering the TVET program.
SECTION 4:
NATIONAL ASSESSMENT AND CERTIFICATION
ARRANGEMENTS

4.1 To attain the National Qualification of HOUSEKEEPING

NC II, the candidate must demonstrate competence in all the
units of competency listed in Section l. Successful candidates
shall be awarded a National Certificate signed by the TESDA
Director General.
4.2 The qualification of HOUSEKEEPING NC II may
be attained through:

4.2.1 Demonstration of competencies covering

all the required core units of qualifications
4.2.2 Accumulation of Certificates of Competency (COCs) in all the following
areas:

4.2.2.1 Providing Butler Service

 Provide Valet/Butler Service
 Deal with/Handle intoxicated guests

4.2.2.2 Providing Housekeeping to Guests

 Provide Housekeeping Services to Guests
 Clean and Prepare Rooms for Incoming Guests
 Deal with/Handle intoxicated guests

4.2.2.3 Cleaning public areas

 Clean Public Areas, Facilities & Equipment
 Deal with/Handle intoxicated guests

4.2.2.4 Providing laundry service

4.3 Assessment shall focus on the core units of competency. The
basic and common units shall be integrated or assessed
concurrently with the core units.

4.4 The following are qualified to apply for assessment and

certification:

4.4.1 Graduates of formal, non-formal and informal

Including enterprise-based training programs.
4.4.2 Experienced Workers (wage employed or self-
employed)
TESDA – TECHINICAL EDUCATION AND SKILLS
DEVELOPMENT AUTHORITY

TVET – TECHNICAL VOCATIONAL EDUCATION TRAINING

NC – NATIONAL CERTIFICATE

COC – CERTIFICATE OF COMPETENCY

TR - TRAINING REGULATION

CARS – COMPETENCY ASSESSMENT RESULT SUMMARY

What is
E-learning?
E-learning is education facilitated through the use of
electronic technologies. It allows students and
educators to form an avenue of learning outside the
four walls of a traditional classroom. Using various
online platforms and applications, learning is made
possible in spite of the current circumstances and
safety restraints due to COVID-19.
Pros of E-learning

• Convenient
• Safe
• More interactive and innovative
• Less cost
 Cons of E-learning

 Accessibility to learning may vary due to

signal and internet speed issues

 Isolation and less collaborative

environment

 Health-related issues
Three methods of E-learning
 What is blended learning?

Blended learning is a combination of

I NE
N L
O
How do we conduct Blended Learning?

ONLINE
Online learning can be
classified into two:

 Synchronous

 Asynchronous
 SYNCHRONOUS SESSIONS
Synchronous sessions pertains to “live class
meetings” wherein the trainer and the trainees meet
online. This occurs in real-time.

Specific links or meeting codes will be provided before

the scheduled synchronous sessions
ASYNCHRONOUS SESSIONS
Asynchronous sessions are online
sessions that occur through online
channels and are not real-time. In other
words, this does not include live
classes.

Modules, assignments, readings, and

other materials will be given. Students
will perform such tasks and are
expected to turn in their outputs within
an allotted period of time.
Learning Management System
(LMS)
LMS refers to a computer system
developed for online learning. It
allows learners to register for a
course, view all coursework, read
learning materials, take
assessment tests, communicate
with teacher, and even see the
grades.
Google Classroom is a free web
service developed by Google for
schools that aims to simplify
creating, distributing, and grading
assignments. The primary purpose
of Google Classroom is to
streamline the process of sharing
files between teachers and
students.
Face-to Face Sessions
Trainees are required to attend and
participate in a traditional face-to-
face classes.

An instructional method where

course content and learning
material are taught in person to a
group of students. This allows for a
live interaction between a learner
and an instructor. It is the most
traditional type of learning
instruction.
Assessment Methods:

 Formative

 Summative
 Roles and Responsibilities

TRAINER

 Provide all training

materials and assignments
TRAINEES  Conduct discussions
 Monitor performance of the
 Pass all requirements and participants
assignments before the  Assessment
deadline
 Participate actively in
discussions
 Observe Netiquette
 Respect each other.

 Be presentable when attending live classes.

 Be honest.

 Mute yourself when it is not your time to speak.

 Pay attention, and focus on the discussion.

 Avoid unnecessary actions that may disrupt the

discussion.
 Attendance
 Take attendance thru online with facial recognition
 Taking attendance starts at 7:45am and at the end of the class
at 5:00 pm
 Classes will start at 8am and end at 5pm
 Strictly no attendance, no allowance
 Late will automatically deducted to your daily allowance
 Wearing of uniform during f2f classes is required
 5 days of absences will consider as dropped that can cause for
cancellation of scholarship benefits
 You only allowed to absent 2-3 times with valid reasons
 Training duration: July 17-Nov 26, 2024 (57 days-Monday-
Tuesday & Wednesday) may extend classes for some
OPEN FORUM:
UNIFORM
SCHEDULE OF CLASSES
ASSESSMENT
GRADUATION