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Business Letters

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18 views

Business Letters

Uploaded by

24051350
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PPT, PDF, TXT or read online on Scribd
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 After becoming an integral part of the organisation many

business letters such as instruction, complaints, sales,


tender, and collection letters are written on a daily basis.

 Order, enquiry and claim and adjustment letters are mostly


informative. They either ask for information or provide
information for further action.

 On the other hand, credit, collections, sales, fund-raising,


and job application types of letters are persuasive, as they
attempt to persuade or motivate readers towards a desired
action.
enquiry to enquire the status of something; price
lists; catalogues

claim to lodge a complaint and ask for a remedy


job application/cover letter

thank you/ follow up


acceptance/rejection
resignation

persuasive
LETTERS OF ENQUIRY
SOLICITED ENQUIRY LETTER
15 September 2019
name
Address
Salutation
I am writing this letter to find out more about the newly launched projector by your
company. we happened to see your product in operation at a recently held
international conference at pune.
•we have gone through your websites and other sources to get detailed information
on the product but have not been able to find the exact information we are looking
for.
•we are a large technical institute......
•for evaluation answers to these questions, which will help us come to a decision
with respect to this product.
•I look forward to an early response and assessment of this product, we would like to
seek your help in finding answers to the following.
•what are limitations of your product
•how long it can be used on a continuous basis
•can the color combination be changed on the spot?
•what is the lifetime of the product?
•we would appreciate technical and objective
UNSOLICITED ENQUIRY LETTER

• your address
• name of receiver
• address
• dear sir
• I, name, am a 4th year student pursuing b.tech at the kiit, bbsr, which is Asia's premier
engineering institute.
• my areas of interest....
• I look forward to working .....
• I request you to kindly enlighten me about the job openings in .....for an IT engineer
graduate.
• I assure my full commitment and sincerity in handling any task that will be assigned to me.
please find my CV enclosed with this letter for your kind reference.
• I hope to receive a favourable reply soon.
• thank you
• yours faithfully
• enclosure: CV
REPLY TO ENQUIRY LETTER

 Letters of enquiry must be replied to promptly to maintain healthy and pleasant


business relationships.

 If the enquiry is from an established customer, appreciate their effort. If the


enquiry is from a prospective customer, reply should reflect that you are glad to
receive the enquiry and express the hope that new relationship will last long.

 keep the reply brief and to the point.


ORDER PLACEMENT LETTER

 An order is a request for something to be made, supplied,


or served. Some companies have their own printed forms
for placing orders.

 However, the small-scale companies do not use printed


forms and place orders by writing letters.

 An order placement letter should be written very clearly


and accurately, including the complete description of the
goods required, quantities, price, catalogue number,
delivery requirements, and the terms of payment as
agreed by both the parties.
CLAIM LETTER
A claim and an adjustment request is made when a company's product or
service is not satisfactory. Although a complaint could be lodged over
telephone, but its good if complaint letter is documented.

OBJECTIVES
•to bring the mistake/fault to the notice of the supplying company.
•to rectify the mistake either by repair or replacement.
•a complaint letter can be written for any of the following reasons:
•billing errors poor service
•damaged goods goods not matching the
sample
•wrong goods
•wrong quantity
•unsatisfactory quantity
•late delivery
•non delivery
•difference in agreed price
GUIDELINES

1. provide a reference point, namely, consignment number/invoice


number, date, items ordered either in the beginning of the message or
the subject lines

2. Explain the problem clearly. Briefly explain the inconvenience


/difficult situation being faced because of the problem

3. State clearly what action is required or what adjustment is expected


from the supplier
STEELCO FURNITURE
Our ref:
your ref:
Date:
Dear sir,
Thank you for promptly delivering ...in response to our order no...on
date....however we are sorry to state that upon checking the consignment, we
found.....
I had placed this order for your high-quality, affordable products, based on the
recommendation by one of my friends.
inconvinence
I request you to replace....
kindly send us the replacement within two days of receipt of this letter and oblige
thereby. we thank you in advance for your cooperation.
yours sincerely
be ready to support the claim with sales receipts, letters, catalogue descriptions,
or invoices.
THANK YOU

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