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PPT Module 1-Nature of Communication

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0% found this document useful (0 votes)
9 views12 pages

PPT Module 1-Nature of Communication

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The NATURE of

COMMUNICATION
ANN CATHERINE TICAO – ACENAS
FACILITATOR
Introduction
Undoubtedly effective communication will help us not only in our student lives
but in our careers later on, and most importantly in establishing personal
relationships with others. Your ability to maintain good relations with family
members and friends, participate in activities with colleagues and prepare and
present speeches will depend on your communication skills. This course will
help you learn the process of communication and provide you with activities to
help you practice your communication skills.
Communication is a Process
Communication is the process of
creating or sharing meanings in
conversations, formal or informal,
group interaction or public speaking.
Communication occurs between two
or more people
Communication can be expressed
through words (verbal), actions (non
verbal), or both at the same time.
ELEMENTS & PROCESS OF COMMUNICATION

Speaker
Field of experience Field of experience
Message
Encoding
Channel speaker encoding channel decoding receiver
Decoding
Receiver
Feedback
Context
Barrier barrier

feedback
Elements of Communication
1. Speaker- Participant who forms and transmits messages using verbal symbols, visual images
and non-verbal behavior.
2. Message – This refers to the verbal utterances, visual images, and non-verbal behaviors to
which meaning is attributed during communication.
3. Encoding – This is the process of putting one’s thoughts and feelings into words, non-verbal
cues, and images.
4. Channel – This is both the route travelled by the message and the means of transportation.
5. Decoding – This is process of interpreting another person’s message.
6. Receiver – Participant who interprets the messages that have been transmitted to him/her.
7. Feedback – This refers to the reactions and responses to a message that indicate to the
speaker whether and how the message was heard, seen, and interpreted.
8. Context – This is the situation in which a communication occurs. In the communication model
shown previously, the Field of Experience signifies the participants’ contexts. (A separate
discussion will be given on this).
9. Barrier – This refers to any stimulus that hinders the process of sharing meaning. It also called
noise or interference. (A separate discussion will be given on this).
POINTS for DISCUSSION:
(Answers to be posted on the FORUM Section)

1.In the communication model shown in the previous slide, what do you think
does the overlapping of the two spheres (Speaker & Receiver) mean?

2. In a communication process, where do meanings lie? In the words and


symbols of the message or in the people? Explain your answer.
FUNCTIONS OF
COMMUNICATION
CONTROL –Communication functions to control behavior.
SOCIAL INTERACTION – Communication allows individuals to
interact with others.
MOTIVATION – Communication motivates or encourage people
to live better.
EMOTIONAL EXPRESSION – Communication facilitates people’s
expression of their feelings and emotions.
INFORMATION DISSEMINATION – Communication functions to
convey information
FEATURES OF AN EFFECTIVE
COMMUNICATION
COMPLETENESS – Complete communication is essential to the quality of the process and should
include everything that the receiver needs to hear to respond, react, or evaluate properly.
CONCISENESS – It does not mean keeping the message short, but making it direct or straight to
the point. Insignificant or redundant information should be eliminated from the communication
that will be sent to the recipient.
CONSIDERATION – To be effective, the speaker should always consider relevant information
such as mood, background, race, preference, education, status, needs in order to establish
rapport.
CONCRETENESS – The message must be concrete supported by facts, figures and real life examples
and situations.
COURTESY – Shows courtesy in communication by respecting the culture, values and beliefs. Being
courteous can create a positive impact.
CLEARNESS – It implies the use of simple and specific words to express ideas, speaker focuses only
on a single objective.
CORRECTNESS – Correctness in grammar eliminates negative impact on the audience and increases
the credibility and effectiveness of the message.
Cope up – fill up - fill in- fill up-
Despite of - close the computers -
COMMUNICATING EFFECTIVELY
AND POSITIVELY
Honesty – Don’t fake things. Don’t make up Choose non-discriminatory expressions
details. Do not lie.
Each customer will have the new changes
Tact and Respect – True courtesy is not merely noted in his bill.
politeness with mechanical insertions of
‘please’ and ‘thank you’. Courteous Customers will have the new changes noted on
communicators generate a special tone in their their bills.
writing and speaking. Disabled – physically challenged
Sound sincere Deaf – hearing impaired
Use expressions that show respect
Be cautious in using words like ‘ASAP’, ‘As you
know’, ‘what he means,’ ‘do you understand?’/
‘do you get it?’ / ‘get what I mean?’
Points for Discussion:
(Answers to be posted on the Forum
Section
3. What would the appropriate term be for “a native person”?

4. Could you provide another example of a politically incorrect term and give a
more appropriate term for it?

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